About Us Yodeck is a fast-growing Software-as-a-Service (SaaS) company that is laser-focused on disrupting the $23B digital signage industry. Yodeck’s affordable, easy-to-use, and feature-rich solution has been developed…
About us Yodeck is a fast-growing Software-as-a-Service (SaaS) company that is laser-focused on disrupting the $23B digital signage industry. Yodeck’s affordable, easy-to-use, and feature-rich solution has been developed…
Skills: Copywriting, Content marketing, B2B SaaS, SEO, GEO
About us Yodeck is a fast-growing Software-as-a-Service (SaaS) company that is laser-focused on disrupting the $23B digital signage industry. Yodeck’s affordable, easy-to-use, and feature-rich solution has been developed…
About us Yodeck is a fast-growing Software-as-a-Service (SaaS) company that is laser-focused on disrupting the $23B digital signage industry. Yodeck’s affordable, easy-to-use, and feature-rich solution has been developed…
About Us Yodeck is a fast-growing Software-as-a-Service (SaaS) company that is laser-focused on disrupting the $23B digital signage industry. Yodeck’s affordable, easy-to-use, and feature-rich solution has been developed…
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Mid level
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Athens, Attica, Greece · Remote OK
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Full-time
bachelor degree, postgraduate degree
Company-wide bonus scheme, Stock option plan, Hybrid work from home policy, Office gym, Nutritionist, Meal vouchers
Posted 23h ago
~40 hrs/week
Responsibilities
You will act as the first point of contact for technical issues, diagnosing and resolving problems related to digital signage hardware and network connectivity. Additionally, you will manage incoming support tickets, document solutions, and provide feedback to the engineering and product teams.
Requirements
Candidates must hold a Bachelor's or Master's degree in Information Technology or Computer Science and possess excellent English communication skills. A strong understanding of core networking concepts and operating systems is required, along with a methodical approach to troubleshooting.
Full job description
About Us
Yodeck is a fast-growing Software-as-a-Service (SaaS) company that is laser-focused on disrupting the $23B digital signage industry. Yodeck’s affordable, easy-to-use, and feature-rich solution has been developed to democratize digital signage and empower with it any and every business around the world. Yodeck was first introduced in 2016 and now powers over 200,000 screens across every type of business from restaurants and retail stores, to schools, stadiums and conference halls. Yodeck is now in the top 5 of digital signage SaaS platforms in the world, and we are looking for curious and smart people to drive even faster!
About the Role
As a Technical Support Representative, you are the first technical responder for Yodeck customers. Most of what reaches you is a screen that will not play what it should: a player that dropped off the network, content that will not load, a schedule that fires at the wrong time. Your job is to find out why and fix it, using our troubleshooting playbooks, remote sessions and your own curiosity.
This is the entry level of our technical support track. You do not need to arrive knowing digital signage. You do need to enjoy taking a vague complaint apart until it becomes a specific, testable cause.
What You Will Be Doing
Owning incoming technical tickets from first response through to confirmed resolution, over chat, email and phone
Diagnosing player issues across Raspberry Pi, Android, Windows and commercial smart displays from Samsung and LG
Working through network problems with customers: connectivity, DHCP, DNS, firewalls, proxies and blocked hosts
Running remote sessions to help customers get players online and configured
Gathering the full picture before you act: device, OS, app version, network setup, how many screens are affected and how to reproduce the issue
Escalating cleanly to Engineering when you have exhausted the documented path, with reproduction steps and customer impact written up so nobody has to ask you a follow-up question
Picking up conversations that our AI support agent hands over, and flagging where its answers or our help center content need improving
Keeping tickets, statuses and notes current, and raising SLA or churn risk to your lead early
Spotting patterns: recurring questions, suspected bugs and feature gaps that the Product needs to know about
Comfort with core networking concepts: LAN, DHCP, DNS, firewall, proxy, port
Comfort with operating systems: Linux, Windows
Genuine care for the person on the other end, and the patience to explain a technical fix in plain language
The instinct to isolate a cause rather than guess: you form a theory, test it, then move to the next one
Willingness to follow a documented process precisely, and to ask for help early when the process runs out
Master's or Bachelor's in Information Technology or any relevant Computer Science.
Excellent written and spoken English, at C1 level or above
Nice to have
Previous helpdesk, technical support or IT support experience
Hands-on time with Raspberry Pi, Linux
Experience with a ticketing platform such as Intercom, Zendesk or Freshdesk
A second language, particularly German, French, Spanish or Dutch
Your first 90 days
Weeks 1 to 3: product onboarding, our troubleshooting playbooks and our SSH and network lab. You shadow live conversations and handle your first tickets with a buddy reviewing them.
Weeks 4 to 8: you own standard tickets end to end, with your lead reviewing quality samples and coaching on tone and diagnostics.
Weeks 9 to 12: You are handling the full standard queue independently, escalating cleanly, and you have contributed your first improvement to a playbook or help center article.
Competitive salary
Company-wide bonus scheme and a great stock option plan
Award-winning workplace, recognized as the Best Workplace
Hybrid Work From Home policy
Office gym, nutritionist, and meal vouchers
Individual training budget for professional development
Private medical insurance plan
Fun and collaborative start-up environment (with amazing offices!)
Flexible working arrangements
Commuting expenses
Equal opportunity and workplace diversity
As part of our dedication to the diversity of our workforce, Yodeck is committed to Equal Employment Opportunity. Our people are our strongest asset and we acknowledge that all we have achieved so far is the solid outcome of our people’s contributions.
The most affordable, innovative, and intuitive digital signage experience, from start to finish.
Industry
Software Development
Company size
51-200 employees
Founded
2015
Headquarters
San Francisco, California
LinkedIn followers
21,959
Total funding
$455K
One platform. Endless possibilities.
Purpose-built to help you find new and better ways of communicating with your audience, Yodeck is sleek, stress-free digital signage software for teams who want to start getting more from their digital screens, today.
From start to finish, Yodeck makes it easy for you to create interesting, dynamic digital content that resonates with your audience:
Create and deliver your best-ever content, in minutes. Tap into a huge library of industry-specific, customizable templates and apps that transform your digital screens into an information hub that keeps your audience engaged, informed, and up to date.
Manage your content with total confidence. Easily change, update, and refresh your content at any time directly from a secure, user-friendly digital signage platform.
Gain access to tools and resources that simplify everything. Discover the freedom to communicate with a style and schedule that works best for you and your audience.
Explore a solution that will change the way you think about digital signage, and what it can do for your organization.
Offices: 315 Montgomery Street, 8th Floor, San Francisco, California 94104, US · Lykourgou 1, Athens, Attica 10551, GR
Linux AppliancesCloud PlatformsDigital SignageDOOHRaspberry PiEmbedded SystemsDigital Signageand SAASDigital SignageSoftware
How many Technology jobs are open in Athens, Greece right now?
There are currently 755 open technology positions in Athens, Greece listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Athens, Greece?
Companies currently hiring include Accenture Greece, VOIS, Mercier Consultancy, Accenture, Kaizen Gaming, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Athens, Greece?
Yes — 490 of the 755 open technology positions offer remote or hybrid work (87 remote, 403 hybrid).
How do I apply for Technology jobs in Athens, Greece?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.