Breckenridge, Colorado, United States · On-site
Seasonal (Seasonal) Job Title: Operations Manager – Breckenridge Location: Breckenridge, Colorado Terms: Full-Time Winter Seasonal Pay: $25/hour base wage, monthly incentives Requirements Expect weekend and holiday work.…
Skills: Team Leadership, Operations Management, Customer Service, Scheduling, Employee Coaching
Breckenridge, Colorado, United States · On-site
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Breckenridge, Colorado, United States · On-site
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Breckenridge, Colorado, United States · On-site
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Breckenridge, Colorado, United States · On-site
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Breckenridge, Colorado, United States · On-site
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Breckenridge, Colorado, United States · On-site
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Breckenridge, Colorado, United States · On-site
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Breckenridge, Colorado, United States · On-site
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Breckenridge, Colorado, United States · On-site
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Breckenridge, Colorado, United States · On-site
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Breckenridge, Colorado, United States · On-site
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Breckenridge, Colorado, United States · On-site
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Breckenridge, Colorado, United States · On-site
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Breckenridge, Colorado, United States · On-site
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Breckenridge, Colorado, United States · On-site
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Breckenridge, Colorado, United States · On-site
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Breckenridge, Colorado, United States · On-site
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Breckenridge, Colorado, United States · On-site
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Breckenridge, Colorado, United States · On-site
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Breckenridge, Colorado, United States • On-site
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Lead a team of Ski Technicians and Team Leaders to maintain high customer service standards and operational flow. Manage daily shop activities, including scheduling, fleet maintenance, and achieving company goals for revenue and employee satisfaction.
Previous hospitality experience is preferred but not required. Candidates must be available to work weekends and holidays and possess strong self-motivation and ownership qualities.
Job Title: Operations Manager – Breckenridge
Location: Breckenridge, Colorado
Terms: Full-Time Winter Seasonal
Pay: $25/hour base wage, monthly incentives
Requirements
Expect weekend and holiday work. Daily operations broken into morning and evening shifts.
Previous hospitality experience preferred, not required!
About us
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:
Service | Simple | Purposeful | Curious | Give
Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don’t stop there. Our culture is about being a part of something bigger. Whether it’s contributing to our net zero climate initiatives, building lifelong friendships or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make.
About the Role
Operations leaders (aka assistant managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. More specifically, you will be responsible for leading a team of Ski Technicians and Team Leaders in their role. You will be responsible for reaching company goals including NPS, Revenue and Employee Satisfaction.
No two days are the same as an operations leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role. We are looking for someone who has ownership, is self-motivated, driven to success, wants to grow this business and share in that success.
Perks and Benefits
Free Alterra Mountain Company Employee Pass
Unlimited access to all Alterra Mountain Company owned resorts, subject to blackout dates
Ability to upgrade to Full or Base Ikon Pass at heavily discounted rate
Discounted access to 500+ industry brands
Generous discounts to Rossignol/Dynastar/Lange equipment
401K benefit and match for ALL staff members over 18 years old
Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
Comprehensive Employee Assistance Programs, emotional wellbeing and work-life balance resources to keep you at your best.
Primary Responsibilities
Pre-season shop set up
Conducting orientation for ski technicians and team leaders
Weekly scheduling and approving timesheets
Conducting 1:1s and team meetings to maintain communication
Coaching ski technicians and team leaders through shop shifts and ride-a-longs
Maintaining a positive culture in the shop
Respond to customer satisfaction surveys
Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
Fleet maintenance of vans, ensuring that vans are up to date with records and mechanical maintenance is being done as needed
Secondary Responsibilities
Setting up the next shift for success
Pre and post shift team meetings, ensuring each Team Leader and Ski Technician understands expectations and responsibilities for that shift.
Plan delivery routes, support calls and pickups for the current and upcoming shift.
Dispatch ski technicians on reactive support calls
Sizing guests in the proper equipment for orders as they come into our system
Schedule work assignments for the following shift.
Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
Assisting labor management during slow periods
Taking reservations and issuing refunds
Ski Butlers is a standalone business within Alterra Mountain Company's family of mountain destinations.
Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.
About Alterra Mountain Company Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s leading heli-skiing operations, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, the company has brought together some of the world’s most aspirational brands, including: Steamboat, Winter Park and Arapahoe Basin in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain, Big Bear Mountain Resort and Snow Valley in California; Stratton Mountain and Sugarbush Resort in Vermont; Snowshoe Mountain in West Virginia; Tremblant in Quebec and Blue Mountain in Ontario, Canada; Crystal Mountain in Washington; Schweitzer in Idaho; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures and Mike Wiegele Helicopter Skiing in British Columbia. Also included in the portfolio are Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada, Aspenware, the ski industry leader in technology services and e-commerce, and Ski Butlers, the global leader in ski and snowboard rental delivery. For more information, please visit www.alterramtn.co.
Offices: 3501 Wazee St, Suite 400, Denver, Colorado 80216, US
There are currently 62 open sports & recreation positions in Breckenridge, CO listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Vail Resorts, Alterra Mountain Company, Beaver Run Resort & Conference Center, Breckenridge Outdoor Education Center, STXZ LLC, among others. Browse the listings above to see every active employer.
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