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Full-time
Posted 11d ago
~40 hrs/week
Responsibilities
The Global Account Manager is responsible for managing and growing a portfolio of 18 enterprise accounts within the financial services and fintech sectors. They will lead commercial negotiations, drive renewals, and partner with internal teams to ensure clients realize value from the Gresham product suite.
Requirements
Candidates must have proven experience in senior account management roles, specifically within financial services or fintech environments. Strong commercial, analytical, and communication skills are required to manage C-level relationships and execute growth strategies.
Full job description
The Global Account Manager (Sydney) owns and grows Gresham’s largest and most strategic relationships across the Prime EDM and Opus EDM client base in the region, acting as the primary commercial point of contact for 18 enterprise accounts spanning banks, investment managers and corporates.
This role directly protects and expands Gresham’s recurring revenue base, ensuring clients renew with confidence, adopt new functionality, and see Gresham as a long-term strategic partner rather than a vendor — working hand in hand with Product, Professional Services and Customer Success to do it.
Key Responsibilities
Own the end-to-end commercial relationship for an 18-account portfolio spanning Prime EDM and Opus EDM clients, acting as the trusted senior point of contact for renewals, expansion and escalation.
Build and execute account growth plans that identify cross-sell and upsell opportunities across the wider Gresham product suite, in partnership with Product and Sales.
Lead commercial negotiations and manage the renewal cycle for the full portfolio, protecting and growing recurring revenue and minimising churn risk.
Partner closely with Customer Success and Professional Services to ensure clients are adopting product functionality and realising measurable value from their Gresham investment.
Act as the client’s internal advocate, feeding market and account intelligence back into Product and Leadership to help shape roadmap and go-to-market priorities.
Maintain accurate account plans, pipeline and forecast data, providing regular reporting on portfolio health directly to the CEO.
Essential Skills & Experience
Proven experience in a Global Account Manager, Key Account Manager or senior Client Relationship role, ideally managing enterprise accounts within financial services or fintech.
Track record of owning commercial relationships with C-level and senior stakeholders at banks, investment managers or corporates.
Demonstrated ability to grow and retain a multi-account portfolio, including managing renewals, negotiations and expansion opportunities.
Strong commercial and analytical skills, with confidence presenting account plans, forecasts and portfolio health directly to senior leadership.
Excellent written and verbal communication skills, with the ability to build trusted relationships across client organisations and internally across Product, Customer Success and Professional Services.
Desirable Skills
Prior experience with EDM, data automation, reconciliation or capital markets data platforms.
Familiarity with Prime EDM or Opus EDM, or comparable enterprise data management products.
Experience operating in a APAC regional coverage model, working with clients and colleagues across multiple time zones.
CRM proficiency (e.g. Salesforce, HubSpot) for pipeline, forecasting and account planning.
Equal Opportunities Statement At Gresham, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds and are dedicated to providing a workplace where everyone feels valued, respected and supported.
We make employment decisions based on merit, skills and potential, and do not discriminate based on any protected characteristic. We are also committed to making reasonable adjustments throughout the recruitment process and employment lifecycle.
The world is complex enough, that’s why we make it simple.
Industry
Software Development
Company size
201-500 employees
Founded
1969
Headquarters
London
LinkedIn followers
15,327
Gresham is a global leader in enterprise data automation solutions for the financial services industry. Leveraging innovative modern technology and deep industry expertise we make the complex simple, enabling firms to streamline their processes, manage risk, reduce costs, and ensure compliance.
As a trusted partner to the world’s leading financial institutions, our cloud and managed services for enterprise data management, data automation, reconciliation and control, and regulatory reporting ensure that business leaders can have complete confidence in their data and day-to-day operations.
Offices: Aldermary House, 10-15 Queen Street, London, EC4N 1TX, GB · 381 Park Ave S, Suite 1413, New York, 10016, US · 7 Straits View, Marina One, East Tower #05-01, Singapore, Singapore 018936, SG · 6, Route de Treves, Block E, Senningerberg, Luxembourg L-2633, LU · 5 Benham Road, Southampton Science Park, Chilworth, England SO16 7QJ, GB
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