Assistant Vice President - Front Office Application Support
pune, Maharashtra, India · On-site
Senior+
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Full-time
Posted 4d ago
Apply by Aug 30
~40 hrs/week
Responsibilities
The Assistant Vice President is responsible for managing Front Office application support, driving service improvements, and overseeing incident management. They will also prioritize the Front Office book of work and collaborate with business users to optimize workflows.
Requirements
The role requires extensive experience in supporting business-critical applications such as Aladdin, Bloomberg, and WSO. Candidates must possess a deep understanding of the trade life cycle and the ability to work across multiple time zones.
Full job description
About M&G India
We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.
Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.
Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.
About M&G
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
About M&G India
We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.
Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.
Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.
About M&G
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Accountabilities & Responsibilities
·Accountable for working with the Front Office Application support team.
·Responsible for Incident Management within the Front Office area.
·Responsible for working withFront Office Application support to drive Service Improvement.
·Responsible to drive prioritization for the Front Office book of work.
·Ability to work in 3 different time zones on rotation basis and over the weekend for business critical activities.
·Accountable to work with business users to identify concerns or areas for improvement in their workflows and work with Aladdin ASM, BlackRock and Aladdin Change managers on the resolution.
·Responsible for championing the use of Aladdin throughout the business.
·Accountable for understanding the entire Trade Life Cycle and prioritize the issue based on criticality.
·Responsible for maintaining logs, issue tracking, and documenting resolutions for future reference.
·Responsible to provide MI specific to each regional service review (UK, Europe, APAC, Americas)
·Participating in any Business Continuity, Disaster Recovery and Failover activities.
·Ability to resolve queries related to Business critical applications e.g. Aladdin, Bloomberg, WSO etc.
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Related keywords
Front OfficeApplication SupportIncident ManagementService ImprovementAladdinBloombergWSOTrade Life CycleBusiness ContinuityDisaster RecoveryAsset ManagementFinancial ServicesWorkflow OptimizationTechnical SupportStakeholder ManagementTransformation
We are now 10FA India Private Limited. Visit and follow our new company page on LinkedIn
Industry
Financial Services
Company size
501-1,000 employees
Founded
2002
Headquarters
Mumbai, Maharashtra
LinkedIn followers
10,362
Welcome to 10FA India Private Limited.
Formerly known as Prudential Global Services Private Limited.
We are M&G plc's capability centre based in Mumbai, initially started as a back-office operational support to the UK business unit.
However, over the recent years, we have significantly increased the breadth and depth of our capabilities and offerings to keep pace with the changing needs of the Group. These include Digital & Knowledge Services, Finance and Actuarial, Information Technology (IT), Customer Service, Risk and Audit.
Our core purpose is to be a strategic partner to M&G plc, enabling growth by delivering change and driving synergies through a highly capable and agile workforce.
With our diversified service offerings we provide our people with exciting opportunities to grow personally and professionally.
M&G plc is a leading savings and investments business serving around 5.5 million retail customers and more than 800 institutional clients.
It’s innovative asset management and customer solutions are supported by extensive investment capabilities, an international distribution network and two strong brands: Prudential and M&G Investments.
Offices: Prudential House, Central Avenue, Hiranandani Business Park, Powai, Mumbai, Maharashtra 400076, IN
Business Intelligence and AnalyticsKnowledge Management Consulting Digital MarketingHuman Capital Management Robotic Process AutomationChatbot Deployment Social Media ManagementArtificial IntelligenceBusiness TransformationFinance and Actuarial
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