Perímetro Urbano Medellín, Antioquia, Colombia · Hybrid
Sobre nosotros Nalanda permite a organizaciones de cualquier tamaño integrar la confianza, la seguridad y el cumplimiento en todas las fases de la cadena de suministro, fomentando una comunidad de cumplimiento e innovaci…
Skills: Customer support, B2B communication, Technical support, CRM software, Ticketing systems
Perímetro Urbano Medellín, Antioquia, Colombia · On-site
About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organ…
Skills: Salesforce, Pipeline Management, GTM Strategy, Revenue Operations, Data Analysis
Perímetro Urbano Medellín, Antioquia, Colombia · Remote Solely
Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different lang…
Skills: Quality engineering, SaaS, Cloud-native, AWS, CI/CD
Perímetro Urbano Medellín, Antioquia, Colombia · Remote Solely
Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different lang…
Skills: Quality engineering, SaaS, Cloud-native, AWS, CI/CD
Perímetro Urbano Medellín, Antioquia, Colombia · Remote Solely
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: React Native, TypeScript, Node.js, Offline-first development, CRDT
Perímetro Urbano Medellín, Antioquia, Colombia · Remote Solely
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: React, Node.js, C#, SQL, PostgreSQL
Perímetro Urbano Medellín, Antioquia, Colombia · Remote Solely
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Python, React, Full-stack development, LLM-assisted development, Cursor
Perímetro Urbano Medellín, Antioquia, Colombia · Remote Solely
Company Overview Global Technology Services (GTS) is a growing IT services and software development firm based in Medellín, Colombia, operating across LATAM, the Philippines, and the US. We are hiring a remote Customer S…
Skills: Customer support, Salesforce, Microsoft 365, Salesloft, ClientSuccess
Perímetro Urbano Medellín, Antioquia, Colombia · On-site
Company Description Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 17,000 EVOlutioneers across 30 markets worldwide, workin…
Skills: Regulatory compliance, Technical compliance, Gaming regulations, Risk management, Quality assurance
Perímetro Urbano Medellín, Antioquia, Colombia · On-site
About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organ…
Skills: Salesforce, Pipeline Management, GTM Operations, Revenue Operations, Data Analysis
Perímetro Urbano Medellín, Antioquia, Colombia · Remote OK
WHO ARE WE? Launch Potato is the discovery and conversion company. We reach tens of millions of people every month through our brands, including FinanceBuzz, All About Cookies, and OnlyInYourState. We turn that attention…
Skills: Python, SQL, Machine Learning, AWS, Adtech
Perímetro Urbano Medellín, Antioquia, Colombia · Remote OK
WHO ARE WE? Launch Potato is the discovery and conversion company. We reach tens of millions of people every month through our brands, including FinanceBuzz, All About Cookies, and OnlyInYourState. We turn that attention…
Skills: Python, SQL, Machine Learning, AWS, Reinforcement Learning
Perímetro Urbano Medellín, Antioquia, Colombia · Remote OK
WHO ARE WE? Launch Potato is the discovery and conversion company. We reach tens of millions of people every month through our brands, including FinanceBuzz, All About Cookies, and OnlyInYourState. We turn that attention…
Skills: Python, SQL, Machine Learning, AWS, Multi-armed bandit
Perímetro Urbano Medellín, Antioquia, Colombia · Remote OK
WHO ARE WE? Launch Potato is the discovery and conversion company. We reach tens of millions of people every month through our brands, including FinanceBuzz, All About Cookies, and OnlyInYourState. We turn that attention…
Skills: Python, SQL, Machine Learning, AWS, Performance Marketing
Perímetro Urbano Medellín, Antioquia, Colombia · Remote Solely
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Python, SQL, Machine learning, AWS SageMaker, Data pipelines
Perímetro Urbano Medellín, Antioquia, Colombia · On-site
Role Overview We are looking for a highly skilled and motivated Senior DevOps Engineer to join a cross-regional delivery team modernizing and scaling CI/CD and cloud-native platform practices for mid-to-large-scale enter…
Skills: Kubernetes, CI/CD, DevOps, HashiCorp Vault, Jenkins
Perímetro Urbano Medellín, Antioquia, Colombia · Hybrid
Company Overview: GTS is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertai…
Skills: Product management, Project management, Stakeholder management, Requirement gathering, Data analysis
Perímetro Urbano Medellín, Antioquia, Colombia · Remote Solely
Overview We are looking for a software engineer to build and scale our internal web applications. Your mission is to deliver high-quality, maintainable solutions using a Next.js front end and a Django back end, while act…
Skills: Python, Django, JavaScript, TypeScript, React
Perímetro Urbano Medellín, Antioquia, Colombia · Remote Solely
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Java, Spring framework, MySQL, PostgreSQL, API development
Perímetro Urbano Medellín, Antioquia, Colombia · Remote Solely
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Data science, Time-series analysis, Attribution modeling, Meridian MMM, Python
Perímetro Urbano Medellín, Antioquia, Colombia • Hybrid
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Provide telephone support to B2B clients and suppliers regarding platform usage, documentation, and administrative requirements. Manage inquiries through various channels, document interactions in CRM systems, and ensure service level agreements are met.
Requires a minimum of a high school diploma or vocational training and previous experience in telephone customer service. Candidates must have excellent communication skills and the ability to work in a night shift environment.
Nalanda permite a organizaciones de cualquier tamaño integrar la confianza, la seguridad y el cumplimiento en todas las fases de la cadena de suministro, fomentando una comunidad de cumplimiento e innovación en todo el sector de la construcción y más allá. Con más de 20 años de historia, Nalanda es líder del mercado español en gestión de riesgos de proveedores y cumplimiento normativo. Con sede en Madrid, Nalanda ha crecido hasta incorporar operaciones significativas en Colombia, y está creciendo en Portugal, Chile, México, Panamá y Perú.
Nalanda cuenta actualmente con más de 400 empleados en España, Colombia y otros 4 países.
En abril de 2024, Nalanda fue adquirida por Once For All Group (OFA), proveedor líder de herramientas de software de gestión de la cadena de suministro y abastecimiento sostenible en Europa, creando un grupo combinado con más 1,000 empleados y más de 250.000 clientes. Con sede en el Reino Unido, OFA es lider en el Reino Unido, Francia y España, cuenta con presencia en varios países de Europa y América Latina.
Atender y dar soporte telefónico a proveedores y clientes de Nalanda, resolviendo consultas relacionadas con el uso de la plataforma, procesos de homologación documental y requisitos administrativos, garantizando una experiencia de servicio eficiente, clara y orientada a la resolución.
Atender llamadas entrantes de proveedores y clientes empresariales (entorno B2B).Gestionar incidencias mediante tickets, chat, formularios de contacto y diferentes canales de comunicación que se implementen.
Asesorar sobre procesos de homologación, carga y validación de documentación, estados de expedientes y requisitos normativos.
Guiar al usuario en el uso de la plataforma Nalanda (navegación, incidencias básicas, recuperación de accesos).
Registrar todas las interacciones en los sistemas internos (CRM / herramientas de ticketing).
Resolver incidencias en primer nivel y escalar correctamente los casos que requieran soporte especializado.
Realizar seguimiento de incidencias hasta su resolución, informando al usuario de manera proactiva.
Cumplir los niveles de servicio establecidos (SLAs), así como los estándares de calidad y satisfacción del cliente.
Detectar incidencias recurrentes y proponer mejoras en procesos o comunicaciones con proveedores.
Colaborar con otros departamentos (operaciones, homologación, IT) para la correcta resolución de casos.
Garantizar el cumplimiento de las políticas de confidencialidad y protección de datos.
Disponibilidad para trabajar en horario nocturno (2am a 12pm)
Formación mínima: Educación Secundaria o Formación Profesional.
Experiencia previa en atención al cliente telefónica, preferiblemente en entornos B2B o servicios.
Valorable experiencia en gestión documental, homologación de proveedores o sector construcción/industrial.
Excelente comunicación oral y capacidad de explicación clara de procesos técnicos.
Manejo fluido de herramientas informáticas y plataformas digitales.
Capacidad de organización y seguimiento de múltiples casos.
Orientación al cliente y a la resolución de problemas.
Nivel de español nativo o avanzado.
Valorable nivel de inglés para atención a proveedores internacionales.
Empatía y trato profesional
Escucha activa
Capacidad analítica
Trabajo en equipo
Proactividad
Gestión del estrés y de volúmenes de llamadas
💰🎁Compensación COP 1.750.905 + incentivos económicos por cumplimiento de objetivos
🫂🔝 Un lugar de trabajo dinámico e inclusivo con oportunidades de crecimiento y desarrollo.
✨🏢 La oportunidad de tener un impacto significativo en nuestra cultura organizacional y estrategia de talento.
Peace of mind in your supply and subcontracting chains
Nalanda is a Spanish multinational that brings together large companies and their suppliers around a digital platform where they exchange documentation, purchases, invoices and business information. Our different services reduce costs, times and risks and help you achieve a more transparent business relationship through an intelligent cloud that connects everyone easily.
Offices: Calle Proción, 7 - Edificio América II, Madrid, Madrid 28023, ES · Avenida Nueva Providencia 1881, Las Condes, Región Metropolitana de Santiago 7550000, CL
There are currently 164 open software positions in Perímetro Urbano Medellín, Colombia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include AgileEngine, Keppri, Accenture, Caseware, Evolution, among others. Browse the listings above to see every active employer.
Yes — 136 of the 164 open software positions offer remote or hybrid work (103 remote, 33 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
