At MainStreaming, we are on a mission to enable broadcasters, media and gaming companies transition to streaming video and offer their audience the best Quality of Experience. With our innovative solution we deliver live…
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and …
Skills: Microsoft Excel, Power BI, SQL, MySQL, PHP
About Behavox Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms. The platform un…
Junior Sales Executive – Healthcare Solutions (North-East Italy) About the Role We are looking for a motivated Junior Sales Executive to support the growth of InterSystems' Healthcare business across the North-East Italy…
Skills: Enterprise Software Sales, Healthcare IT, Artificial Intelligence, Digital Health, Public Procurement
📍 Milano, ibrido (2gg/settimana in sede) 🐍 Python, AWS Serverless, LLM/Agentic AI 📈 5+ anni di esperienza 💰 RAL: 65-75k€ + bonus fino a 5k€ 🏢 Sull'azienda Talentware è una startup nata nel 2023 all’interno del Ventu…
Financial Services Director Financial Services is going through a major shift across Europe, and we're looking for someone to lead that change at Treatwell by building out our payments strategy across the continent. Are …
What you will do As a Senior Data Scientist within our Open Banking team, you will build the analytical foundation that turns raw bank account data into reliable, actionable insight for fraud prevention and underwriting …
🚀 Chi siamo Talentware è una startup nata nel 2023 all’interno del Venture Studio di Bain & Company, fondata da tre Bain Alumni. Ha già raccolto 5 milioni di euro di finanziamento e sta crescendo rapidamente con clienti…
Skills: ML Engineering, AI Architecture, Python, AWS Serverless, Docker
We are a rapidly growing pan-European digital wealth manager, serving over 167,000 active investors with over £6.5 billion invested on our platform. We began in Milan in 2011 with the purpose to help more people improve …
Build the future of a growing digital group. At Chora, we are building a group of companies focused on digital transformation, AI, software development, marketing and business consulting. We are looking for a Freelance O…
Why Choose TD SYNNEX We are a Fortune 500 global IT company with over 22,000 employees, operating in more than 100 countries. As a leading IT distributor, we connect the world with the power of technology, enabling our p…
Skills: Business Development, Partner Management, Cloud Solutions, SaaS, Channel Ecosystems
In Accenture, potrai portare la tua visione innovativa per reinventare interi settori di mercato, lavorando con le aziende più importanti a livello mondiale. Modella il futuro del business e della tecnologia sviluppando …
Why Choose TD SYNNEX TD SYNNEX is a Fortune 500 global technology distributor operating in more than 100 countries. We empower businesses with innovative IT solutions through our extensive partner ecosystem and leading t…
Skills: Veeam Backup & Replication, Veeam Data Platform, Data Protection, Disaster Recovery, Cyber Resilience
IT Application Manager Vuoi lavorare in un team che si occupa della definizione di soluzioni applicative in ambito Commercial Risk? Questa è una fantastica opportunità per entrare a far parte di un ambiente…
Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of…
Skills: Java, Python, .Net, Generative AI, Agentic AI
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Line of Service Advisory Industry/Sector Not Applicable Specialism Product Innovation Management Level Associate Job Description & Summary Trasforma le tue aspirazioni professionali in una storia di successo, entra in Pw…
Skills: Angular, Java Spring Boot, NodeJS, Flutter, AI-assisted development
At Lexroom, we set the bar for legal AI – clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe. Our mission…
Manager - Microsoft Business Central | Stream Finance
Milan, Lombardy, Italy · Hybrid
$52k–$65k/yr
Senior
The chance to build a better future is right in front of you Do Work That Matters - Il tuo ruolo e le tue responsabilità Vuoi fare un lavoro che sia davvero significativo e di impatto? In KPMG avrai l’opportunità di aiut…
Skills: Microsoft Dynamics 365 Business Central, ERP Finance, People Management, Stakeholder Management, Financial Transformation
Location Firenze o Milano (modalità ibrida) Chi siamo In Telepass stiamo rivoluzionando il modo di muoversi, offrendo soluzioni digitali integrate per una mobilità sempre più semplice, intelligente e sostenibile. Siamo p…
Skills: Java, Spring Boot, Spring MVC, REST API, SQL
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$45k–$55k/yr
Full-time
Flexible working hours, Breakfast, lunch and snacks in office, Access to E-Learning platform, Professional growth path
Posted 21d ago
~40 hrs/week
Responsibilities
Drive customer satisfaction and retention for CDN and video streaming business by managing the full customer lifecycle from onboarding to renewal. Act as the primary point of contact to provide strategic guidance, monitor health metrics, and identify expansion opportunities.
Requirements
Requires over 8 years of experience in B2B SaaS customer success or technical account management with enterprise clients. Candidates must have a strong understanding of networking protocols (DNS, HTTP, TCP/IP) and professional proficiency in English.
Full job description
At MainStreaming, we are on a mission to enable broadcasters, media and gaming companies transition to streaming video and offer their audience the best Quality of Experience.
With our innovative solution we deliver live and on-demand video, integrating all operative phases for ingest, encoding, management and distribution.
We are looking for a:
Senior Customer Success Manager
Job Description:
As a Senior Customer Success Manager at Mainstreaming, you will be responsible for driving customer satisfaction and retention within our CDN and Video Streaming business. You will work closely with our customers to understand their needs, identify opportunities for growth, and ensure their successful adoption of our video streaming solutions.
Responsibilities:
Build and maintain strong relationships with our customers, acting as their primary point of contact.
Proactively identify and address customer needs and concerns, ensuring high levels of customer satisfaction.
Lead the onboarding process for new customers, ensuring a smooth transition and successful implementation of our solutions.
Provide training and support to customers, enabling them to effectively utilize our products and services.
Oversee customer contract renewals, maximizing revenue and customer lifetime value.
Advising key customers, offering strategic guidance, performing business reviews, and spotting upsell and expansion opportunities.
Monitoring customer health metrics, identify areas of risk, and proactively address issues to mitigate churn.
Collaborate with internal teams to resolve customer issues and provide timely solutions.
Analyze customer data to identify trends, opportunities, and areas for improvement.
Collaborate cross-functionally with Sales, Product, Support teams, advocating for customer needs and ensuring alignment on customer success strategies.
What we’re looking for:
PASSION FOR THE PRODUCT: Professional attitude towards software craftsmanship including testing and a passion for writing good documentation.
PROACTIVITY: You are confident enough to self-start your project and set your priority in autonomy while working with a group of international peers.
EAGERNESS TO LEARN: You don't get scared of something new, we provide you an environment where you can improve every day.
TEAMWORK: A high degree of collaboration, we are a team, we develop and grow together.
ENGLISH: Professional proficiency level, you will share your time within an international Team.
SKILLS
8+ years of experience in B2B SaaS customer success or technical account management, working with Enterprise customers.
Proven track record of building and maintaining strong customer relationships.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical skills.
Have an understanding of networking and internet protocols such as DNS, HTTP and TCP/IP.
Experience working in the on-demand and live video streaming industry is preferred.
Knowledge of CDN technologies and protocols is a plus.
Fluent proficiency in English is mandatory, other languages are a plus.
What we offer:
A young, dynamic and entrepreneurial environment where to develop and growth.
An innovative technology and service able to support the transition from traditional broadcasting to the streaming entertainment of the future.
A growth path aimed at improving your professionalism.
Flexible working hours.
Breakfast, lunch and snacks in our office.
Access to E-Learning platform.
Salary and benefits will be assessed in relation to the candidate's experience and skills
Range: 45.000-55.000
In MainStreaming you will be part of a dynamic, flexible, young, tight-knit and international environment and will have the chance to work in a company that values innovation, out of the box thinking, its employees and committed in making the world a better place.
La ricerca è rivolta a candidati di ambo i sessi. I candidati interessati possono inviare un curriculum vitae con l'autorizzazione al trattamento dei dati personali ai sensi del D.Lgs 196/03 e “Codice in materia di protezione dei dati personali” e dell’art. 13 GDPR 679/16 – “Regolamento europeo sulla protezione dei dati personali”.
Related keywords
CDNVideo StreamingSaaSB2BEnterpriseDNSHTTPTCP/IPCustomer SuccessAccount ManagementChurnUpsellOnboardingBusiness ReviewsCustomer Health MetricsBroadcasting
Empowering Broadcasters, OTT providers, and ISPs to deliver broadcast-grade video streaming at scale
Industry
Technology, Information and Internet
Company size
51-200 employees
Founded
2016
Headquarters
Milan, Italy
LinkedIn followers
14,024
Total funding
$11M
MainStreaming is an Edge Video Delivery Company empowering broadcasters, OTT providers, and ISPs to deliver broadcast-grade video streaming at scale.
Through our Intelligent Media Delivery Platform®, we provide media companies with the infrastructure, flexibility, and control to deliver high-performance live and on-demand streaming with sustained bitrate, low latency, and minimal rebuffering.
Built on an edge architecture, our technology gives complete visibility and control over the video delivery process, ensuring reliability, scalability, and efficiency across networks, with a strong focus on content protection.
By optimizing every stream, MainStreaming enhances Quality of Service (QoS) for providers and Quality of Experience (QoE) for audiences, while driving cost efficiency and supporting environmental sustainability.
We’re powering the next generation of streaming: intelligent, sustainable, and closer to the viewer.
Offices: Viale Sarca, 336/F, Milan, Italy 20126, IT · Marcel Breuer Strasse 15, 1st Floor, Munich, Germany 80807, DE · Portman House, 2 Portman Street, London, United Kingdom W1H 6DU, GB · 95 3rd Street, Suite 200, San Francisco, United States 94103, US
How many Software jobs are open in Milan, Italy right now?
There are currently 762 open software positions in Milan, Italy listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Milan, Italy?
Companies currently hiring include PwC, Capgemini, BIP Spain, Boston Consulting Group (BCG), KPMG Italy, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Milan, Italy?
Yes — 556 of the 762 open software positions offer remote or hybrid work (56 remote, 500 hybrid).
How do I apply for Software jobs in Milan, Italy?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.