Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for so…
Skills: Dialogflow CX, Python, Google Cloud Platform, Conversational AI, Natural Language Processing
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Full-time
bachelor degree
Health Insurance, Language Courses, Relocation Program, Professional Development Opportunities, Certification Programs, Mentorship And Talent Investment Programs
Posted 53d ago
~40 hrs/week
Remote in India
Responsibilities
Design, develop, and deploy intelligent chatbots and voice bots using Google Dialogflow CX and LLM-powered Playbooks. Integrate these conversational AI solutions with backend systems and APIs to create scalable, high-performance user experiences.
Requirements
Requires 4+ years of experience with Google Cloud Contact Center AI and strong proficiency in Python for backend development. A bachelor's degree in a technology-related field and expertise in NLP, NLU, and machine learning are essential.
Full job description
Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
Miratech is looking for a Google DialogFlow Engineer (Python) to join the Bot Development team and help build next-generation conversational AI solutions across cloud platforms. In this role, you will design, develop, and enhance intelligent chatbots and voice bots using Google Cloud Platform technologies, with a strong focus on Dialogflow CX and its LLM-powered Playbooks capabilities. You will contribute to delivering scalable, high-performance conversational experiences through advanced AI capabilities, backend integrations, and modern cloud-native architectures.
Responsibilities:
Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, Dialogflow CX
Craft clean, efficient, and maintainable code adhering to industry best practices and standards.
Develop custom components and tools to optimize the functionality and performance of our chatbot ecosystem.
Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations.
Leverage natural language processing (NLP), LLM and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to comprehend and respond intelligently to user inputs.
Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions.
Investigate and resolve complex technical issues by analysing logs and debugging code for continuous improvement.
Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development.
Qualifications
4+ years of hands-on experience with the Google Cloud Contact Center AI Bot framework.
Strong hands-on experience with Python for backend development, API integrations, and chatbot orchestration
Proficient in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI.
Extensive experience with the new LLM (playbook) feature in Dialogflow CX, as well as traditional Dialogflow CX functionalities.
Solid understanding of Google as a Software-as-a-Service platform.
Proven troubleshooting and analytical skills in complex, distributed environments.
Familiarity with SQL and experience working with relational databases.
Experience integrating web services into applications.
Bachelor’s degree in a technology-related field or equivalent experience.
Nice to have:
Familiarity with automated testing practices.
We offer:
Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.
By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989.
For additional information about Miratech, please visit www.miratechgroup.com
Offices: 708 3rd Avenue, 6th floor, New York, NY 10017, US · 18 Karlavägen, Stockholm, Stockholm 114 31, SE · Technologiezentrum Linth, 2 Spinnereistrasse, Ziegelbrücke, 8866, CH · 4-12 Regent Street, 6-8 Dartford Road, London, SW1Y 4RG, GB · Premium Business Center, 6-z Vatslava Havela Blvd., Kyiv, Kyiv 03124, UA
OutsourcingSoftware Developmentand Professional ServicesOutsourcing
How many Software jobs are open in Jaipur, India right now?
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