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Role: Senior Engineer

Location: Hyderabad/Bangalore, India

Full/ Part-time: Full Time

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of       everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier

Position Summary

We are seeking an experienced ServiceMax Developer with strong expertise in Salesforce CRM and ServiceMax Field Service Management solutions. The ideal candidate will be responsible for designing, developing, enhancing, and supporting ServiceMax applications while collaborating with business stakeholders, architects, and cross-functional teams to deliver scalable field service solutions.

Experience

• 4–6 years of overall Salesforce development experience.
• Minimum 2–3 years of hands-on ServiceMax development and configuration experience.
• Experience working in global support and implementation projects.

Key Responsibilities

• Design, develop, and implement solutions on the Salesforce and ServiceMax platform.
• Configure and customize ServiceMax modules, including:
  • Work Orders
  • Service Contracts
  • Installed Products
  • Preventive Maintenance
  • Dispatch Console
  • Technician Console
  • Service Board
  • Entitlements and Warranty Management
• Develop custom Salesforce components using Apex, Lightning Web Components (LWC), Aura Components, Visualforce, Flows, and Triggers.
• Integrate ServiceMax and Salesforce with external systems such as ERP, SAP, Oracle, MuleSoft, REST APIs, and middleware platforms.
• Build and maintain automation using Flows, Approval Processes, Validation Rules, and Process Builder.
• Participate in solution design discussions and provide technical recommendations aligned with best practices.
• Perform code reviews and ensure compliance with Salesforce development standards.
• Troubleshoot production issues and provide timely resolutions.
• Support deployment activities across Sandbox, UAT, and Production environments.
• Create technical documentation, deployment guides, and knowledge transfer materials.
• Collaborate with business analysts, solution architects, QA teams, and business stakeholders.

Required Technical Skills

Salesforce

• Apex Classes, Triggers, Batch Apex, Queueable Apex
• Lightning Web Components (LWC)
• Aura Components
• Visualforce Pages
• SOQL, SOSL
• Salesforce Flows
• Approval Processes
• Security Model (Profiles, Permission Sets, Sharing Rules)
• Data Loader and Data Migration
• Salesforce APIs (REST/SOAP)

ServiceMax

• ServiceMax Data Model
• Work Order Management
• Installed Products
• Service Contracts
• Preventive Maintenance Plans
• Dispatch and Scheduling
• Entitlements and Warranty Management
• ServiceMax Go / Mobile experience.
• ServiceMax Configuration and Administration
• ServiceMax DataGuide (preferred)

Integration

• REST APIs
• SOAP Web Services
• Middleware Platforms (MuleSoft, Boomi, Informatica, etc.)
• SAP/ERP Integration experience preferred

DevOps

• Git/GitHub/Bitbucket
• Copado
• CI/CD deployment practices

Preferred Qualifications

• Salesforce Platform Developer I Certification (Mandatory)
• Salesforce Platform Developer II (Preferred)
• Salesforce Administrator Certification (Preferred)
• ServiceMax 101 and 201 Certification (Preferred)
• Experience working in Agile/Scrum environments.

Soft Skills

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and within global teams.
• Strong stakeholder management and collaboration skills.
• Ability to handle production support and critical incidents.

Nice to Have

• ServiceMax DataGuide experience.
• ServiceMax Go / Mobile experience.
• Knowledge of Salesforce Revenue Cloud or CPQ.
• Experience with AI-driven field service solutions.
• Experience in manufacturing, HVAC, industrial, or service operations domains.

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.  

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at  [email protected].We will make every effort to meet your needs in accordance with applicable laws.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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