At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about k…
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SeniorVisa sponsorship
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Intermediate Full Stack Engineer | Full Stack | AI-Powered Development
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Mid level$456M raised
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City of Brisbane, Queensland, Australia · Remote OK
Senior
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Software Engineer, Data Infrastructure & Acquisition - Brisbane, Australia
City of Brisbane, Queensland, Australia · Remote Solely
Senior
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Senior Administrator, Customer and Compliance Applications
City of Brisbane, Queensland, Australia · Hybrid
$107k–$116k/yr
Senior
Information Technology Services (ITS) Full-time, fixed-term position through to December 2026 Base salary will be in the range $106,709 - $116,198 + 17% super (HEW Level 7) Based at our St Lucia location About This Oppor…
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$70k–$80k/yr
Full-time
Health and welfare benefits, Paid leave, Professional development opportunities, Coaching opportunities
Posted 5d ago
~40 hrs/week
Responsibilities
The Customer Enablement Specialist will lead high-touch onboarding sessions and provide expert technical support to drive customer activation and retention. They will act as a technical translator between customers and internal product teams while maintaining data integrity within CRM systems.
Requirements
Candidates must have at least 2 years of experience in a technical support or customer success role within a SaaS environment. Strong communication skills and the ability to explain complex technical concepts to non-technical users are essential.
Full job description
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
As a Customer Enablement Specialist at Constant Contact, you have the opportunity to deliver exceptional customer experiences to help us achieve outstanding customer retention, increased usage, and revenue expansion targets in the APAC region. This is a high-impact, hybrid role designed for a professional who thrives on variety - balancing technical support with proactive onboarding sessions. Serving our APAC region, you will act as a subject matter expert across our marketing enablement software suites, ensuring our customers — from agile SMBs to highly regulated government and finance entities — maximize the value of our platforms. Your mission is to drive activation, reduce churn, and turn complex technical challenges into seamless growth opportunities for our clients. You’ll be measured based on providing positive outcomes such as CSAT, retention, lifetime value, NPS and reviews.
This is a hybrid role based in Brisbane Australia, primarily serving our APAC customer base.
Drive Customer Enablement & Onboarding
Lead high-touch "success sessions" and platform walkthroughs for new customers to ensure high activation rates and optimal account configuration.
Guide customers through the initial stages of their journey, providing strategic advice on how to best utilize our digital marketing tools to meet their specific business goals.
Empathetically navigate the unique compliance and security requirements of customers within regulated industries.
Deliver Expert Technical Support
Resolve complex customer inquiries across multiple channels, including phone, chat, and email, with a focus on first-contact resolution.
Act as a "technical translator," documenting and escalating platform bugs or feature requests in a way that is actionable for our Product and Engineering teams.
Troubleshoot sophisticated UI/UX and workflow issues within a multi-platform environment.
Champion Knowledge & Data Integrity
Contribute to internal documentation and external help resources to streamline the global onboarding experience.
Maintain meticulous records within our CRM and ticketing systems to ensure a "single source of truth" for every customer interaction.
Monitor key performance indicators including CSAT, NPS, and retention to continuously improve the customer experience.
Who You Are:
Experienced: You have 2+ years of experience in a technical support or customer success role within a SaaS or software-based environment.
Agile: You enjoy a "hybrid" workload and can seamlessly pivot between scheduled 1:1 onboarding meetings and a reactive support queue.
Communicator: You possess the ability to explain complex technical concepts to non-technical users and the commercial acumen to identify growth opportunities within a customer’s account.
Curious: You have a hunger to master multiple software platforms simultaneously and stay ahead of MarTech industry trends.
Problem Solver: You don’t just close tickets; you investigate the root cause of issues and advocate for long-term solutions that benefit the entire customer base.
Customer-First: You are deeply committed to driving retention and see every interaction as an opportunity to build brand loyalty.
Why You’ll Love Us:
We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
At Constant Contact, we respect personnel privacy and are committed to protecting the personal information we obtain and maintain from both current, former, and prospective employees. We maintain this Personnel Global Privacy Notice (this “Notice”) in compliance with applicable privacy laws, including the California Consumer Privacy Act (the “CCPA”) and the UK General Data Protection Regulation (collectively, the “Data Protection Laws”). Click here for a full copy of our General Personnel Privacy Notice.
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Related keywords
SaaSCustomer EnablementTechnical SupportOnboardingCustomer SuccessMarTechCRMCSATNPSRetentionUI/UXProduct EngineeringDigital MarketingComplianceSecurityHybrid Work
We deliver for small businesses with powerful tools to simplify and amplify digital marketing. Whether it's driving sales, growing a customer base or engaging an audience, we help you build strong connections and generate powerful results.
For more information, visit: http://www.constantcontact.com.
Offices: Reservoir Place, 890 Winter Street, Waltham, MA 02451, US · 3675 Precision Drive, Loveland, CO 80538, US · 5001 Celebration Pointe Ave, Ste 410, Gainesville, Florida 32608, US · 2601 Ocean Park Blvd, Ste 104, Santa Monica, California 90405, US
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How many Software jobs are open in City of Brisbane, Australia right now?
There are currently 75 open software positions in City of Brisbane, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in City of Brisbane, Australia?
Companies currently hiring include Magentus, Boeing, Aussie, Griffith Science and Environment, Sime Darby Holdings Berhad, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in City of Brisbane, Australia?
Yes — 52 of the 75 open software positions offer remote or hybrid work (7 remote, 45 hybrid).
How do I apply for Software jobs in City of Brisbane, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.