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Full-time
bachelor degree
Medical Insurance, Dental Insurance, Optical Insurance, Flexible Planned Paid Time Off, Sick Leave, Company-Paid Life Insurance Coverage
Posted 26d ago
~40 hrs/week
Responsibilities
The role involves investigating and resolving client support tickets while implementing innovative technical solutions for the Cobalt AMS platform. Additionally, the specialist will create user documentation and deliver training sessions to enhance client success.
Requirements
Candidates must possess a four-year degree and 1-2 years of professional experience, preferably in a technical or training field. Fluency in English and the ability to work in the U.S. or Philippines without sponsorship are required.
Full job description
Job Description
Primary Duties:
Investigate and resolve client support tickets, developing your troubleshooting skills and product knowledge.
Research and implement innovative solutions to meet evolving client needs, expanding your technical expertise.
Deliver exceptional client support via phone and email, honing your communication and problem-solving abilities.
Collaborate effectively with internal teams, learning from experienced colleagues and contributing to project success.
Proactively monitor incoming support requests, gaining insights into client challenges and platform performance.
Participate in quality assurance testing, contributing to the delivery of high-quality product releases.
Develop specialized expertise in a key component of the Cobalt AMS platform, becoming a valuable asset to the team.
Create user-friendly documentation and deliver engaging training sessions, enhancing your communication and presentation skills.
Other duties as assigned.
Required Qualifications:
A four-year degree from an accredited institution
1-2 years of professional work experience, preferably in a technical and/or training field
Fluency in English with excellent verbal and written communication skills
Ability to work in the U.S. without sponsorship
About Us
Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
Why Work Here?
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Medical, Dental & Optical Benefits including Dependents Flexible Planned Paid Time Off and Sick Leave
Inclusive and Welcoming Environment
Purpose-Driven Culture
Work-Life Balance Passionate About Community Involvement Company-Paid Life Insurance Coverage Hybrid Work Arrangement Hazard Pay
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.
Related keywords
Cobalt AMSCloud-Based SoftwareTechnical SupportQA TestingAssociation Management SoftwareClient RelationsSaaSTroubleshootingTechnical Training
As a premier global high-performance silicones and specialties company, Momentive creates solutions that improve quality of life for people and enable a more sustainable future. Our products are the result of a tireless pursuit of progress where the sun never sets on our global marketing and R&D efforts, resulting in innovations that help propel our customers’ businesses forward and positively impact all aspects of life – today, tomorrow, and into the future.
Offices: 2750 Balltown Rd, Niskayuna, New York 12309, US · 42, Samsung 1Ro 3-gil, Hwaseong-si, Gyeonggi-do 18449, KR · 420 N Taylor Rd, Garrett, Indiana 46738, US · Carretera Lago de Guadalupe km 27.5 Lote 2 Bodega A3, Col. San Pedro Barrientos, Tlalnepantla de Baz CP 54010 , MX · 13620 Reese Blvd E, Huntersville, NC 28078, US
How many Software jobs are open in Cebu, Philippines right now?
There are currently 31 open software positions in Cebu, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Cebu, Philippines?
Companies currently hiring include AvePoint, Momentive, Speechify, Helpware, Newfold Digital, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Cebu, Philippines?
Yes — 27 of the 31 open software positions offer remote or hybrid work (8 remote, 19 hybrid).
How do I apply for Software jobs in Cebu, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.