Bristol, England, United Kingdom · Hybrid
Customer Success Manager Role description The Customer Success Manager (CSM) owns the post-onboarding relationship for a high-volume portfolio of accounts across all verticals, ensuring clients receive exceptional servic…
Skills: Customer Success Management, One-to-many Strategy, CRM Management, Customer Experience Data, Problem Solving
Bristol, England, United Kingdom · Remote Solely
The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news artic…
Skills: Swift, SwiftUI, Multithreading Programming, CI/CD, Fastlane
Bristol, England, United Kingdom · Remote Solely
The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news artic…
Skills: TypeScript, Node.js, Google Cloud Platform, AWS, Azure
Bristol, England, United Kingdom · Hybrid
**Please note this role is only open to candidates currently located in and with working rights in the UK** Location: Preferably based at one of our UK design centres (Bristol or Cambridge). Seniority: Engineer, Senior, …
Skills: Functional Processor Verification, SystemVerilog, Python, C++, Rust
Bristol, England, United Kingdom · Hybrid
$60k–$65k/yr
Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. …
Skills: Product Strategy, Roadmap Development, Agile Methodologies, Scrum, Kanban
Bristol, England, United Kingdom · Hybrid
Software Integration Engineer Location: Bristol, UK Approach: Hybrid Remote, typically 2-3 days per week in the office Contract: Permanent, full-time Rosenxt is revolutionising subsea robotics and autonomous systems, and…
Skills: Software Testing, Linux, Shell Scripting, Bash, CI/CD
Bristol, England, United Kingdom · Hybrid
$36k–$45k/yr
🔍 Technology Services Engineer II Bristol, United Kingdom | Pax8 Join Pax8 in the UK as a Technology Services Engineer II and play a key role in delivering high-impact technical solutions while growing alongside a busin…
Skills: Cloud Technologies, Technical Troubleshooting, Root Cause Analysis, Technical Communication, Customer Support
Bristol, England, United Kingdom · Hybrid
Location: Bristol, UK (Hybrid) Hybrid Model: Office: Mon - Thurs Our Team: Semtech’s Signal Integrity Products group develops industry-leading high-speed semiconductor solutions that enable next-generation communications…
Skills: Signal Integrity Testing, Python, PCB Design, Automated Test Equipment, Data Analysis
Bristol, England, United Kingdom · Hybrid
Company Description We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary expert…
Skills: Generative AI, LangChain, LlamaIndex, Hugging Face, RAG Pipelines
Bristol, England, United Kingdom · Hybrid
#WeAreIn to create tiny chips and big careers. Are you ready to take the first step in your career? Let's shape the future together! Whether you join as a student, intern, or trainee, you'll be part of something real - r…
Skills: SystemVerilog, UVM, Specman-e, SystemC, Python
Bristol, England, United Kingdom · Hybrid
Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. …
Skills: Data Product Management, Stakeholder Management, Roadmap Prioritisation, Data Modelling, Data Governance
Bristol, England, United Kingdom · Hybrid
Job Description Job Title: Control Systems Engineer Working Pattern: Days Working location: Bristol/Hybrid (minimum 3 Days in the office) We have an exciting opportunity for a Control Systems Engineer to work in our Miss…
Skills: Model-Based Software Development, MathWorks Tool Suite, MATLAB, Simulink, C
Bristol, England, United Kingdom · Hybrid
Job Description Job Title: Control Systems Engineer Working Pattern: Days Working location: Bristol/Hybrid (minimum 3 Days in the office) We have an exciting opportunity for a Control Systems Engineer to work in our Miss…
Skills: Model-Based Software Development, MathWorks Tool Suite, MATLAB, Simulink, C
Bristol, England, United Kingdom · Remote OK
Ripjar was founded by veterans of GCHQ to bring national security-grade intelligence tools to the fight against financial crime. Financial crime funds human trafficking, terrorism, corruption and sanctions evasion on a g…
Skills: Product Management, Agile Methodology, User Story Writing, B2B SaaS, Cross-functional Collaboration
Bristol, England, United Kingdom · Hybrid
Phasecraft is the quantum algorithms company. We are building the mathematical foundations for quantum computing applications that solve real-world problems. Founded in 2019 by Toby Cubitt, Ashley Montanaro and John Mort…
Skills: Quantum Algorithms, Quantum Information Theory, Quantum Circuit Design, Circuit Optimization, Error Mitigation
Birmingham, England, United Kingdom · Hybrid
About the job you’re considering We’re hiring a ServiceNow Architect who aims to advance their career while delighting customers through a blend of project work and foundational tasks. Our collaborative approach, both in…
Skills: ServiceNow Architecture, ServiceNow Development, Solution Design, SaaS Administration, Low-Level Design Documentation
Bristol, England, United Kingdom · Hybrid
$93k–$120k/yr
End Date Monday 29 June 2026 Salary Range £92,701 - £109,060 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary - Job…
Skills: Solution Architecture, GCP, Microsoft Azure, Node.js, React
Bristol, England, United Kingdom · Hybrid
Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. …
Skills: Enterprise Architecture, Strategic Planning, Business Architecture, Application Architecture, Data Architecture
Bristol, England, United Kingdom · Hybrid
$50k–$65k/yr
Job Title: Software Engineer (Data) Start Date: ASAP Location: Bristol/Hybrid (At least 2 days a week in-office) The Company Tumelo's mission is to empower shareholder democracy with technology that supports impactful st…
Skills: Go, Python, TypeScript, AWS, Terraform
Bristol, England, United Kingdom · Hybrid
$90k–$120k/yr
End Date Monday 29 June 2026 Salary Range £92,701 - £109,060 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary - Job…
Skills: Solution Architecture, GCP, Microsoft Azure, Node.js, React
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Manage a high-volume portfolio of accounts using a scaled, one-to-many customer success model to ensure value realization. Act as the internal subject matter expert for the Engineering vertical and collaborate cross-functionally to improve product usage and CX data.
Requires at least two years of experience in customer success with a proven track record of managing accounts at scale and proficiency in CRM tools. Desirable qualifications include experience in SaaS/DaaS, the engineering sector, GIS, or coding in Python and R.
The Customer Success Manager (CSM) owns the post-onboarding relationship for a high-volume portfolio of accounts across all verticals, ensuring clients receive exceptional service enabling the full value of Fathom’s products. By owning an efficient, one-to-many customer success model, the CSM will ensure a positive and seamless customer journey through proactive support, automated usage tracking, and scaled feedback loops.
Working under supervision from senior members of the Customer Experience (CX) team, the CSM acts as the internal Subject Matter Expert (SME) for the Engineering vertical. The role requires working closely with sales, marketing, technical teams, and other internal stakeholders to maintain CX data in CRMs, streamline data access, and identify new opportunities for product usage and improvements.
Owning the post-onboarding customer journey and relationship management for a high-volume portfolio of accounts across all verticals.
Implementing a scaled, one-to-many customer success strategy to ensure consistent, high-quality support and value realisation across a wide client base.
Driving feedback at scale through surveys, usage tracking, and dashboarding
Maintaining and optimising CX data and processes within CRMs, ensuring cross-functional alignment.
Serving as the internal Subject Matter Expert (SME) for the Engineering vertical, understanding client needs to provide relevant recommendations.
Supporting the customer support function and providing training to customers and partners.
Acting as a customer advocate within Fathom by proactively feeding customer input into the product development process and supporting product testing.
Minimum two years experience in a customer success, or closely related, role.
Experience driving customer success at scale (one-to-many), including building dashboards, tracking usage, and monitoring health scores.
Proficiency in CRM management and maintaining Customer Experience (CX) data.
Strong customer-facing communication skills including empathy, active listening, and strong problem-solving abilities.
Highly organised, self-motivated, and skilled at managing competing priorities.
Attention to detail.
Experience working within a SaaS or DaaS (Data-as-a-Service) business.
Experience in environments with long sales cycles and high-value product offerings.
Background, knowledge, or previous experience working within the Engineering sector.
Geographical information system (GIS) experience.
Coding experience (Python / R).
Experience using, and supporting customers using, APIs.
Water Risk Intelligence
Fathom gives risk management professionals the most scientifically robust tools and intelligence for understanding the climate’s effects on water risk. By publishing cutting-edge peer-reviewed academic research, and applying it to real-world challenges, Fathom enables stronger decision-making for a range of industries around the world, including (re)insurance, civil engineering, corporate risk, financial services, disaster response and government. As a dedicated team of scientists, Fathom harnesses its passion for innovation and the environment to develop rigorous catastrophe models and comprehensive mapping and geospatial data that make a real-world difference to customers and communities worldwide. As of December 2023, Fathom is part of Swiss Re. Interested in a career at Fathom? Visit our careers page: https://careers.fathom.global/
Offices: Clifton Heights, Floor 2, Bristol, England BS8 1EJ, GB · WeWork, 2 Minster Court, Fathom Office 04-128, London, EC3R 7BB, GB
There are currently 81 open software positions in Bristol, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Graphcore, Boeing, Hargreaves Lansdown, Lloyds Banking Group, Speechify, among others. Browse the listings above to see every active employer.
Yes — 72 of the 81 open software positions offer remote or hybrid work (10 remote, 62 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
