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The Digital CSM manages a portfolio of non-managed clients, providing strategy and support to drive successful social user-generated content programs. They act as an escalation point and collaborate with internal stakeholders to resolve client pain points and improve product value.
Candidates need at least one year of client-facing experience and a bachelor's degree or equivalent. Proficiency in English, social media platforms (Instagram, TikTok), and productivity suites is required.
About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
Who We Want:
Bazaarvoice is looking for a Client Success Manager to join the Digital Client Success team. This team member acts as an integral escalation point for customers with our full suite of products in the high growth self-service segment of our business. Our Client Success team members are our deep business specialists and are responsible for delivering exceptional strategy and business support to our clients in driving successful outcomes. We are looking for an individual who is passionate about client service, about solving business problems, and enjoys regularly exceeding client expectations.
Job Responsibilities:
Monitor and resolve client and internal requests pertaining to shared portfolio of non-managed clients with BV product solutions in contract.
Act as a program success expert to educate, guide and support clients in develop a successful foundational social user-generated content program.
Provide best practices for clients to gain the most value from their program with Bazaarvoice.
Step in during sticking points of a client’s lifecycle to aid and advocate for resolution from the right internal resources
Proactive assessment of client health, in conjunction with automated initiatives, to inform outreach, renewal, and escalation strategy across self-service portfolio.
Partake in feedback loop to internal stakeholders (Global CX, Product, Client Success, C&C) to inform business of client pain points and opportunities
Exemplify client centricity by serving customers above and beyond their expectations
Prioritize and effectively blend tech-driven, 1:many, and 1:1 client interactions across a diverse group of accounts
Deliver training/demo content to groups of customers
Skills and Experience Necessary for the Role:
1+ year of experience in a client-facing role
Confident and solid written and verbal communication in English
College education – Bachelor degree or equivalent
Knowledge of and experience with social media platforms, including Instagram and TikTok
Skillful in time management, organizational systems, and prioritization
Sufficient in meeting deadlines and expectations with reasonable supervision
High level of comfort with Microsoft and Google suites
Terrific relationship building skills with internal and external stakeholders
Positive, self-starter attitude
Curious mindset and a desire to learn
Customer-centric orientation with a focus on delivering value
Working hours: 3pm – Midnight IST
Nice to have:
Demonstrated ability to manage a large number of disparate tasks
Experience with Gainsight or similar CS automation tools
Experience in the software industry, online and/or other marketing/eCommerce technologies
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Discover Life at Bazaarvoice
Want to see our culture in action? Explore our channels to see the bigger picture and meet the teams behind the tech: Global perspective : Head over to our global Linkedin Life Page, Life at Bazaarvoice to see what makes us tick worldwide.
Regional Teams: Visit our APAC Life Page to see what life is like in our local offices.
Want an inside look at Bazaarvoice India? > Follow our journey and check out our team reviews on AmbitionBox
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
Please note that a standard background verification (BGV) forms part of our selection process. This will be conducted with your consent and will strictly focus on information relevant to the role.
Be Discovered. Be Trusted. Be Chosen.
We’re Bazaarvoice—the world’s most trusted network of authentic consumer voices. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas, with offices in North America, Europe, and Australia. We source, verify, and amplify authentic ratings, reviews, photos, and videos at scale—helping 13,000+ of the world's leading brand and retail sites reach shoppers, build trust, and drive conversions. In an era of rising AI agents and consumer skepticism, Bazaarvoice provides the gold standard in trust, with 97% of our billions of pieces of content reviewed for authenticity. Put simply, we help brands and products be discovered, trusted and chosen by shoppers and AI.
Offices: 10901 Stonelake Blvd., Austin, Texas 78759, US · 33 Avenue de Wagram, Paris, France 75017, FR · 1 Butterwick, London, England W6 8DL, GB · 435 Hudson St., Suite 400, New York, New York 10014, US · 14 Fountain St, Floor 3, Belfast, Northern Ireland BT1 5ED, GB
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