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Danish Speaking Customer Support Analyst in a Fintech AccountAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities within the rapidly expanding FinTech sector, ensuring our candidates reach their full professional potential.

Job Overview

We are currently seeking a dynamic professional for a Danish Speaking Customer Support Analyst in a Fintech Account position in Bulgaria. This role is perfect for a customer-centric individual looking to advance their career in the high-stakes FinTech industry while enjoying the vibrant culture and professional growth opportunities associated with jobs in Bulgaria.

Key Responsibilities

• Provide world-class support for Danish-speaking clients navigating complex FinTech platforms and digital banking solutions.
• Assist customers with account-related inquiries, transaction verification, and secure authentication processes.
• Analyze financial discrepancies and collaborate with internal FinTech teams to ensure seamless resolution.
• Maintain a deep understanding of evolving financial regulations and payment security protocols.
• Educate users on platform functionality, mobile wallet features, and advanced financial tools.
• Maintain high quality scores by providing accurate, timely, and empathetic resolutions to all support queries.
• Collaborate with global teams to enhance customer experience within the digital finance ecosystem.
• Native or fluent Danish (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your transition for these exciting Danish-speaking jobs.
• Strong proficiency in English to operate effectively within our international, multi-cultural FinTech hub.
• Prior experience in customer support or a desire to build a career in the financial technology industry.
• Exceptional problem-solving skills with a technical aptitude for digital financial tools.
• A proactive attitude toward learning in the fast-paced FinTech landscape.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on FinTech systems and internal processes.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to Sofia.
• Attractive Monthly Performance Bonus for consistent results.
• One-time €1,500 Signing Bonus for all successful new hires.
• Opportunities for career progression within the international FinTech market.

Life in Bulgaria

Sofia, the capital of Bulgaria, offers a unique blend of historical charm and modern development, making it an excellent destination for expatriates. When choosing jobs in Bulgaria, you gain access to a warm climate, a rich cultural scene, and a vibrant social landscape that caters to professionals from all over the world. Bulgaria has become a top-tier hub for international corporations, offering an ideal balance between career development and a high quality of life.

Our relocation package is designed to make your move to Bulgaria as seamless as possible, allowing you to focus on your new role as a Danish Speaking Customer Support Analyst in a Fintech Account position in Bulgaria. Beyond the office, the country offers delicious Mediterranean-influenced cuisine, affordable living, and proximity to stunning mountain ranges and seaside getaways, ensuring that your time in Bulgaria is as rewarding personally as it is professionally.

How to Apply

If you are ready to launch your career in the booming FinTech industry, we invite you to apply now and join a team that values your talent and dedication. Please submit your CV through our portal, and a member of the Mercier Consultancy Group team will be in touch to guide you through the process. We look forward to hearing from you!