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Jobs at GWI (Now Hiring) — 8 open

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Customer Success Manager - Enterprise

London, England, United Kingdom · Hybrid

Mid level$220M raised

As our Customer Success Manager you’ll: Be responsible for helping clients to achieve their desired outcomes through the adoption and practical application of our product and data sets. This is achieved through proactive…

Skills: Relationship Building, Analytical Skills, Consultative Support, Data Storytelling, Customer Engagement

GWI logoGWI

Customer Success Manager

London, England, United Kingdom · Hybrid

Mid level$220M raised

Location: London, UK Office requirement: Hybrid, 3 days per week in the office Employment type: Permanent As our Commercial Customer Success Manager you’ll: Be a part of our dynamic global Revenue team reporting to the S…

Skills: Account Retention, Client Engagement, Renewal Management, Customer Success, Analytical Skills

GWI logoGWI

Senior Insight Manager

London, England, United Kingdom · Hybrid

Senior$220M raised

Location: London Weekly office requirement: Wednesdays – weekly Employment type: Permanent, employee, full-time Seniority level: Mid-Senior At GWI we're always looking for extraordinary people who thrive on making an ext…

Skills: Project Management, Client Relationship Management, Data Storytelling, Line Management, Data Analysis

GWI logoGWI

Senior Insight Analyst - Caregiver Leave Cover

Athens, Attica, Greece · Hybrid

Mid level$220M raised

📍 Location: Athens, GR 🏢 Weekly office requirement: Hybrid – Thursdays (1 day per week) 💼 Employment type: Fixed-term – caregiver leave cover 🪜 Seniority level: Senior 🌐 Language: All stages of the recruitment proce…

Skills: Data Storytelling, Client Management, Microsoft Office, Google Slides, Data Analysis

GWI logoGWI

VP of Engineering

Athens, Attica, Greece · Hybrid

Senior+$220M raised

📍 Location: Athens, GR 🏢 Weekly office requirement: Hybrid – 1–2 days per week 💼 Employment type: Permanent, employee, full-time 🪜 Seniority level: VP 🌐 Language: All stages of the recruitment process will be conduc…

Skills: Technical Strategy, Engineering Leadership, SaaS Platform Management, AI Engineering, Cloud Architecture

GWI logoGWI

Information Security Governance, Risk and Compliance Specialist

Athens, Attica, Greece · Hybrid

Mid level$220M raised

Location: Athens, Gr Weekly office requirement: Hybrid – 2 days per week Employment type: Permanent Seniority level: Mid At GWI we're always looking for extraordinary people who thrive on making an extraordinary impact. …

Skills: ISO 27001, NIST Framework, Vendor Risk Management, Security Policy Development, Client Security Assessments

GWI logoGWI

Senior Insight Manager - Caregiver Leave Cover

London, England, United Kingdom · Hybrid

Senior$220M raised

Location: London Weekly office requirement: Wednesdays – weekly Employment type: Fixed-term contract – Maternity cover Seniority level: Mid-Senior At GWI we're always looking for extraordinary people who thrive on making…

Skills: Project Management, Client Relationship Management, Data Storytelling, Line Management, Microsoft Office

GWI logoGWI

Insight Lead

London, England, United Kingdom · Hybrid

Senior$220M raised

Location: London, UK Weekly office requirement: Minimum 1 day per week – Wednesdays Employment type: PermanentSeniority level: Mid-Senior At GWI we're always looking for extraordinary people who thrive on making an extra…

Skills: Project Management, Client Management, Data Storytelling, Data Analysis, Report Writing

GWI logo

Customer Success Manager - Enterprise

GWI

London, England, United Kingdom • Hybrid

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Mid level

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  • Full-time
  • 25 Days Annual Leave, Office Closures Over Holidays, Health Cash Plan, Enhanced Family Benefits, Carer Days, Mental Health Support
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

Manage a portfolio of Enterprise clients to drive product adoption and achieve desired business outcomes through proactive relationship building. Collaborate with internal teams to deliver custom projects and channel customer feedback to relevant departments.

Requirements

Requires strong interpersonal and analytical skills with the ability to translate data into compelling stories. Candidates must be organized, customer-focused, and capable of working autonomously to manage multiple competing deadlines.

Full job description

As our Customer Success Manager you’ll:

Be responsible for helping clients to achieve their desired outcomes through the adoption and practical application of our product and data sets. This is achieved through proactive relationship building, education, and consultative support.


You will assume ownership and management of a portfolio of our Enterprise clients, helping them to realise value and support growth.
  • Establish and maintain strong relationships with key stakeholders and end users within each of your accounts
  • Consult clients on how to solve challenges / achieve desired outcomes with GWI.
  • Create success plans to drive adoption and track the achievement of desired outcomes.
  • Identify and support growth opportunities with your AM counterparts
  • Pull, interpret, and deliver regular usage reports for each of your accounts.
  • Accurately forecast risk with account manager and develop a plan to mitigate
  • Working closely with other internal teams to help deliver custom projects and strategic workshops
  • Be the voice of the customer and channel feedback to relevant departments.

What do I need to bring with me?

 

You’ll need to be able to demonstrate the core skills this role requires. Here’s what the team will be looking for in you:

  • Strong interpersonal skills and experience building strong internal and external relationships
  • Strong Analytical skills with a high attention to detail.
  • Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption
  • Ability to bring data to life with stories and present with confidence.
  • Passion for building trust and communicating effectively with customers
  • Ability to work autonomously and look for improvements in ways or working and processes
  • Natural ability to switch between different roles and wear different hats. 
  • Highly organized and able to juggle multiple tasks with competing deadlines
  • Customer focused mindset, with a natural ability to relate to clients and understand their issues - while delivering a high level of customer service.

Why Join Us

  • Build strategic relationships with the biggest agencies and brands in the world
  • Partner with Account Managers, Product Managers, and Leaders to be at the forefront of developing best-in-class playbooks to drive adoption of our AI tools
  • Be part of a mission-driven, customer-first culture that values innovation, collaboration, and commercial results

What We Offer 🧘

At GWI, you’ll find meaningful work, visible impact, and a culture that empowers you to do your best. Our package includes:

  • Time to recharge – 25 days’ annual leave, plus office closures over the holidays.
  • Health & wellbeing – Health cash plan, enhanced family benefits, carer days, and mental health support.
  • Financial benefits – Competitive salary, 4% pension matching, and recognition programs that celebrate success.
  • Flexibility & balance – Flexitime, early Friday finishes, hybrid and remote options, plus a “work from home” budget.
  • Career growth – Accredited learning, leadership development, and global career mobility.
  • Community & impact – DE&I initiatives, volunteering opportunities, donation matching, and payroll giving.

Put all that together and GWI is the friendliest, most fulfilling place any of us has ever worked.

 

Diversity, Equity & Inclusion 🫶

Diversity is fundamental to who we are—both as a data company and as a workplace. Our data reflects global realities, and so must our teams. We strive to ensure our workforce is as diverse and inclusive as the insights we provide to our clients.

As a Disability Confident employer, we welcome applications from disabled candidates and are committed to providing all necessary adjustments during the hiring process. We also actively encourage applications from underrepresented and marginalized communities.

At GWI, you will find a place where you can contribute meaningfully, grow professionally, and belong fully.

 

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#LI-LV1

Related keywords

Customer SuccessEnterprise AccountsAI ToolsData SetsSuccess PlansUsage ReportsRisk MitigationStrategic WorkshopsCustomer LoyaltyStakeholder ManagementGWIB2B

About GWI

LinkedInVisit site

Imagine a future where AIs are trained on human truth

Industry
Data Infrastructure and Analytics
Company size
501-1,000 employees
Founded
2009
Headquarters
London, London
LinkedIn followers
70,696
Total funding
$220M

The next evolution of AI is humanized data. And who’s got that data? We have. For well over a decade GWI has provided real-world, human-sourced data to power business decisions in some of the world’s biggest companies. Today we’re using that same human data to revolutionize tomorrow’s AI systems. It’s a future where real data, gathered from real people, creates real understanding. It means GWI will be at the forefront of shaping how the next generation of AI models understand and interact with the world. Given the future of AI, the size of this opportunity is simply staggering. If you’d like to be part of it, we’re on the lookout for out-of-the-box thinkers to help us do more great things.

Offices: 25 Farringdon Street, London, London EC4A 4AB, GB · 45 W 25th St, 8th Floor, New York, New York 10010, US · Ermou 56, Athina, Athens 105 63, GR · 30 Raffles Place, Level 12, CIMB Plaza, Singapore, 048622, SG

AIData InfrastructureHumanized Dataand Human InsightsMarket ResearchInformation TechnologyMarketingAnalyticsAdvertising
View all jobs at GWI

About GWI

LinkedInVisit site

Imagine a future where AIs are trained on human truth

Industry
Data Infrastructure and Analytics
Company size
501-1,000 employees
Founded
2009
Headquarters
London, London
LinkedIn followers
70,696
Total funding
$220M

The next evolution of AI is humanized data. And who’s got that data? We have. For well over a decade GWI has provided real-world, human-sourced data to power business decisions in some of the world’s biggest companies. Today we’re using that same human data to revolutionize tomorrow’s AI systems. It’s a future where real data, gathered from real people, creates real understanding. It means GWI will be at the forefront of shaping how the next generation of AI models understand and interact with the world. Given the future of AI, the size of this opportunity is simply staggering. If you’d like to be part of it, we’re on the lookout for out-of-the-box thinkers to help us do more great things.

Offices: 25 Farringdon Street, London, London EC4A 4AB, GB · 45 W 25th St, 8th Floor, New York, New York 10010, US · Ermou 56, Athina, Athens 105 63, GR · 30 Raffles Place, Level 12, CIMB Plaza, Singapore, 048622, SG

AIData InfrastructureHumanized Dataand Human InsightsMarket ResearchInformation TechnologyMarketingAnalyticsAdvertising
View all jobs at GWI

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