BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)
Buckeye, Arizona, United States · On-site
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BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
high school
Medical insurance, Dental insurance, Life insurance, Short-term disability insurance, Arizona State Retirement System, Long-term disability plans
Posted 3d ago
~40 hrs/week
Responsibilities
The Eligibility Interviewer determines eligibility for Nutrition, Medical, and Cash Assistance programs by conducting interviews and gathering information from clients. The role involves managing a high volume of applications while maintaining accuracy and meeting agency performance metrics.
Requirements
Candidates must have at least one year of experience in eligibility reviews or customer service and possess a High School Diploma or GED. Proficiency in computer navigation and strong communication skills are required to handle in-person and telephone interactions.
Full job description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)
Job Location:
Division of Benefits and Medical Eligibility (DBME) Family Assistance Administration (FAA) Buckeye Field Office 302 North 4th Street, Buckeye, Arizona 85326
Posting Details:
Salary: $18.6159 / Hourly
Grade: 18
Closing Date: August 20, 2026
Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!
If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.
As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced environment, and can provide quality interaction and communication with our clients. This is an in-person, on site-position.
Job Duties:
Essential Duties and Responsibilities include but are not limited to:
● You will be working in a fast-paced office environment, assisting clients in-person and/or by telephone. ● You will be attending paid classroom training with on the job training (learning by doing). ● Provide excellent customer service in-person and by phone to individuals and families facing challenging and personal situations. ● Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance. ● While talking to the individuals and families by phone, you will complete the application process and interview process, by entering data on a computer and accessing multiple screens. ● Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.
Knowledge, Skills & Abilities (KSAs):
Knowledge in: ● Customer service practices. ● Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
Skills in: ● Professional written and verbal communication. ● Customer friendly, empathetic and patient. ● Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone. ● Core math skills, including but not limited to, addition, subtraction, multiplication and division.
Ability to: ● Evaluate and make appropriate decisions (or determinations). ● Access, maintain, review and interpret information. ● Work independently as well as interacting with others on a team. ● Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
Selective Preference(s):
The ideal candidate for this position will have: ● One (1) year of experience performing eligibility reviews or one (1) year of customer service experience. ● A High School Diploma or GED.
Pre-Employment Requirements:
● If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. ● Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions. ● All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
• Affordable medical, dental, life, and short-term disability insurance plans • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans • 10 paid holidays per year • Paid vacation time and sick time • Paid Parental leave-Up to 12 weeks per year paid leave for newborn or newly placed foster/adopted child • Deferred compensation plan • Wellness plans • Tuition Reimbursement • Stipend Opportunities • Infant at Work Program • Rideshare and Public Transit Subsidy • Career Advancement & Employee Development Opportunities
Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.
Retirement:
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Contact Us:
For questions about this career opportunity, please contact Norma Pina at (480) 952-7560 or [email protected].
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Norma Pina at (480) 952-7560 or [email protected]. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer
Related keywords
Eligibility InterviewerCustomer ServiceData EntryPublic AssistanceNutrition AssistanceMedical AssistanceCash AssistanceGovernmentAdministrative SupportInterviewingCase ManagementGoogle SuiteMicrosoft OfficeArizona Department of Economic SecurityEligibility DeterminationClient Interaction
Connecting Arizona: Everyone, Everywhere, Every Day.
Industry
Government Administration
Company size
1,001-5,000 employees
Founded
1912
Headquarters
Phoenix, AZ
LinkedIn followers
24,116
Our Mission: We provide highway infrastructure and transportation services.
Our Vision: To safely connect people and empower our economy.
Our Values: Easy to work with, collaborative, results focused.
Transportation touches everyone who lives, works and plays in our state. ADOT employees have a role in providing Arizona with a superior transportation system that meets today's needs and tomorrow's challenges.
ADOT embraces a culture in which every employee has the opportunity to be a leader upholding our values of accountability, integrity and respect. Take a look through the employment opportunities we have available, and see if a career with ADOT is right for you.
How many Social Services jobs are open in Buckeye, AZ right now?
There are currently 58 open social services positions in Buckeye, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Buckeye, AZ?
Companies currently hiring include Centria Autism, Great Hearts Academies, NaphCare, Inc., Learn It Academic Services, Arizona Department of Transportation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Buckeye, AZ?
Yes — 4 of the 58 open social services positions offer remote or hybrid work (0 remote, 4 hybrid).
How do I apply for Social Services jobs in Buckeye, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.