Dublin, Leinster, Ireland · On-site
Overview SME – Hebrew language Are you ready to kick-start your career and take the next step in a dynamic, international environment? If you are passionate about quality standards, policy compliance, and delivering exce…
Skills: Hebrew Fluency, English Fluency, Coaching, Mentoring, Quality Assurance
Dublin, Leinster, Ireland · On-site
Overview SME – Sub Saharan Africa French Are you ready to kick-start your career and take the next step in a dynamic, international environment? If you are passionate about quality standards, policy compliance, and deliv…
Skills: French Fluency, English Fluency, Coaching, Mentoring, Root Cause Analysis
Dublin, Leinster, Ireland · Hybrid
EXCLUSIVE NETWORKS | Introduction Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over…
Skills: Vendor Management, Channel Engagement, Sales Execution, Go-To-Market Strategy, Pipeline Management
Dublin, Leinster, Ireland · On-site
Overview SME – Dutch language Are you ready to kick-start your career and take the next step in a dynamic, international environment? If you are passionate about quality standards, policy compliance, and delivering excel…
Skills: Dutch Fluency, English Fluency, Coaching, Mentoring, Quality Assurance
Dublin, Leinster, Ireland · On-site
Overview SME – Ukrainian Are you ready to kick-start your career and take the next step in a dynamic, international environment? If you are passionate about quality standards, policy compliance, and delivering excellence…
Skills: Ukrainian Fluency, English Fluency, Coaching, Mentoring, Policy Compliance
Dublin, Leinster, Ireland · Hybrid
$68k–$92k/yr
Career CategoryQualityJob Description QA Specialist, Deviations Role Overview The QA Specialist, Deviations provides Quality Assurance oversight and subject matter expertise for deviations, investigations, CAPAs, and cha…
Skills: QA Oversight, Deviation Management, Root Cause Analysis, CAPA, Change Control
Dublin, Leinster, Ireland · Hybrid
About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, fa…
Skills: CBI Client Asset Requirements, Custody Operations, Risk Management, Regulatory Compliance, Leadership
Dublin, Leinster, Ireland · On-site
Background: Veolia is Ireland’s leading environmental services company. We provide a comprehensive range of energy, waste and water solutions and are dedicated to carbon reduction, protecting the environment and building…
Skills: Waste Management, Logistics, Subcontractor Supervision, Client Liaison, Compliance Management
Dublin, Leinster, Ireland · Hybrid
McDermott Laboratories Limited Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare n…
Skills: EHS Program Development, Emergency Response Planning, Internal Auditing, Incident Investigation, Waste Reduction
Dublin, Leinster, Ireland · On-site
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century…
Skills: High-Speed Digital Design, Analogue Design, Power Supply Design, Schematic Capture, PCB Layout
Dublin, Leinster, Ireland · On-site
$41k–$61k/yr
We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable I…
Skills: Data Analysis, Health and Safety Compliance, MS Excel, MS Word, MS PowerPoint
Dublin, Leinster, Ireland · On-site
Led by an experienced management team and supported by a strong investor group, including large and experienced institutions and strategic partners, EdgeConneX offers a dynamic, fast-paced work environment where we are …
Skills: Power BI, Advanced Excel, SQL, LenelS2, Genetec
Dublin, Leinster, Ireland · Hybrid
At Kroll, we’re on the lookout for a collaborative, curious and enthusiastic individual to join our Security Risk Management practice. As an Analyst, you’ll help provide expert guidance and advisory services, aligning ou…
Skills: Security Analysis, Risk Management, Crisis Response, Open-Source Intelligence (OSINT), Report Writing
Dublin, Leinster, Ireland · On-site
Role Overview The Facilities Manager is responsible for overseeing the day-to-day management, maintenance, safety, and operational efficiency of company facilities and workplace environments. This role ensures that all b…
Skills: Facilities Management, Workplace Management, Health and Safety Compliance, Vendor Management, Contract Negotiation
Dublin, Leinster, Ireland · On-site
Company Description At Securitas Security Services we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values – Integrity, Vigilance…
Skills: HR Strategy, People Management, Talent Acquisition, Employee Relations, Performance Management
Dublin, Leinster, Ireland · On-site
Overview Multi Channel- Quality Expert Reviewer (Portuguese speaker) EVENING SHIFT - Dublin City Centre Must be able to evidence previous Content Moderator Experience Teleperformance certified as Great Place to Work for …
Skills: Content Moderation, Quality Review, Portuguese Language, Critical Thinking, Emotional Intelligence
Dublin, Leinster, Ireland · On-site
Overview Multi Channel- Quality Expert Reviewer (Spanish speaker) EVENING SHIFT - Dublin City Centre Must be able to evidence previous Content Moderator Experience Teleperformance certified as Great Place to Work for 5 y…
Skills: Content Moderation, Spanish Language Proficiency, Quality Review, Critical Thinking, Emotional Intelligence
Dublin, Leinster, Ireland · Hybrid
$58k–$79k/yr
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice an…
Skills: Complaint Handling, Quality Assurance, GMP, Regulatory Compliance, Investigation
Dublin, Leinster, Ireland · On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wid…
Skills: Java, JavaScript, REST Assured, Playwright, Cucumber
Dublin, Leinster, Ireland · On-site
We are looking for a Data Center Engineering Operations Technician to join our expanding Infrastructure Operations team. A Data Center Engineering Operations Technician role is a hands-on electrical and mechanical equipm…
Skills: Electrical Troubleshooting, Mechanical Troubleshooting, UPS Operation, Switchgear Maintenance, HVAC
Teleperformance
Dublin, Leinster, Ireland • On-site
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The SME supports and coaches team members while enforcing policies and acting as a liaison between training, quality, and operations. Responsibilities include mentoring new hires, resolving real-time inquiries, and monitoring reports of abuse to enforce Terms of Use.
Candidates must be fluent in Hebrew and English with at least 2 years of operations experience in a shared services or BPO environment. A valid permission to work in Ireland is required as the role does not offer visa sponsorship.
Are you ready to kick-start your career and take the next step in a dynamic, international environment? If you are passionate about quality standards, policy compliance, and delivering excellence — we’d love to hear from you!
Operational SME – Hebrew
Salary - €44,351Excellent benefitsGreat internal growth pathOnsite role in Dublin
SME Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations.
Coach and mentor new hire Agents during nesting phase on the floor
Provide Real Time support by resolving inquiries, coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but not limited to: side-by-side coaching, Team Huddles, & RCA coaching.
Assist in the implementation and follow-through of corrective & preventive action plans for performance improvement focused on accuracy while balancing efficiency
Become and remain knowledgeable about Client products and community standards, and personally driven to be an effective advocate for our community by providing additional support for process and policy changes in collaboration with the training team (i.e. one-on-one, side-by-side, real time support, team huddles, etc).
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right for our community in supporting Client's mission to #ShipLove
Investigate and resolve issues that are reported on Client such as requests for account support and reports of potentially abusive content
Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site
Review production jobs in the agreed turnaround times and standards of quality
Must be fluent in Hebrew
Passion for providing 1:1 support to people with accuracy and empathy
Agreed upon minimum English language test score based on mutually agreed upon external English language test or acceptable approved equivalent
Agreed upon minimum language test score based on mutually agreed upon external English language test or acceptable approved equivalent for the language supported by each specific Agent in addition to English
Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test – mutually to be agreed upon between both parties
Some degree of further education/college desirable, to be mutually agreed upon between both parties
Minimum of 2 years’ prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process management environment combined with sufficient tenure (as per Vendor judgment) on the specific Client program to allow for program specific coaching/mentoring of new hires
High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each Agent – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Client’s abuse standard policies and training materials
Preferred trust and safety experience
This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.
This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.
#LI-CW1
There are currently 215 open security & safety positions in Dublin, Ireland listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Mastercard, Amazon, Stericycle, eBay, Fohntech Group, among others. Browse the listings above to see every active employer.
Yes — 73 of the 215 open security & safety positions offer remote or hybrid work (7 remote, 66 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
