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Full-time
Healthy and safe working environment, Hybrid workplace, Professional development opportunities
Posted 22d ago
Apply by Aug 18
~40 hrs/week
Responsibilities
Lead the operational response during critical network service disruptions and coordinate technical teams for efficient fault resolution. Provide clear and precise communication to the organization and customers while driving initiatives to prevent future escalations.
Requirements
Experience in a similar role such as Incident or Operations Manager is highly advantageous, along with the ability to maintain composure under pressure. Candidates must be fluent in English and eligible for Danish security clearance (EU citizenship or 7-year EU residency).
Full job description
Operations Manager (Major Incident Manager)
Operations Manager (Major Incident Manager)
Help keep Denmark connected
Denmark's largest mobile network never stops. Neither do we.
Every day - and every night - millions of calls, messages, and data transmissions flow through TDC NET's infrastructure. When something goes wrong, you are the one who steps up: bringing everything together, keeping a cool head, and ensuring that both customers and colleagues know exactly what is happening.
Are you the type of person who thrives on taking charge when others lose overview and control? Then you might be the person we're looking for.
About the job
We are looking for an Operations Manager (Major Incident Manager) to join a team of five skilled colleagues. We work at the heart of our Network Operations Center and are responsible for coordinating fault resolution and providing accurate and timely communication when serious network incidents occur.
You will be involved when it matters most - during critical incidents where decisions must be made quickly and where your ability to communicate clearly is essential. Your customers include some of Denmark's largest service providers, and they expect calmness and control when a crisis occurs.
You will be part of a 24/7/365 shift rotation, including on-site day shifts.
What You Will Be Doing
Lead the operational response during critical service disruptions and coordinate technical teams - both internally and with our partners.
Ensure fast, efficient, and controlled fault resolution, using situational awareness and decisive action as your key tools.
Deliver clear and precise communication to both the organization and customers.
In addition to your contribution during critical incidents, you will act as a coordinating and leadership resource across our NOC.
Together with the other Operations Managers, drive new initiatives, contribute to daily operations, and help prevent escalations.
“Our Operations Managers take ownership of critical incidents from first response through resolution, working alongside skilled colleagues in a fast paced environment. This is your chance to sit at the heart of TDC NET's Network Operating Center. If you thrive in an environment where no two days look the same, this is the role for you."
- Lasse Freisleben Aagesen, Head of Major Incident Management
About you
What we believe you'll recognize in yourself
Your educational background is less important to us - however, experience from a similar role is a significant advantage. You may previously have worked as an Incident Manager, Problem Manager, Service Delivery Manager, Operations Manager, or Major Incident Manager.
You are skilled at solving problems, prioritizing your time, and thinking analytically, even under pressure. You take ownership, provide direction, and can translate technical complexity into something everyone can understand - whether they are technicians or executives.
And when a crisis arises? You are the person who maintains the overview, brings the team together, and makes the right decisions under pressure.
You speak and write English fluently, as communication is at the core of everything you do.
Please note that this position requires the ability to obtain and maintain security clearance from Danish authorities. Eligibility for security clearance requires EU citizenship or residence in the EU for at least seven years.
Contact:
If you have questions about the position or want to know more
about what it means to work at TDC NET, feel free to reach out Lasse Freisleben Aagesen, Head of Major Incident Management, on +45 31 20 34 48. Before August 3rd, you may experience delayed response times due to summer holiday.
Location:
Teglholmsgade 1, København
Process:
Submit your application - including your CV and a cover letter.
We invite candidates for interviews on a continuous basis, so
please apply as soon as possible and no later than 17 August 2026.
You can expect to hear from us within 3 weeks from the application date.
Click here to read more about TDC NET and how it is to work at us.
You apply via ”Apply now” in the top left corner.
We encourage you not to include a photo in your CV or cover letter. In TDC NET we are dedicated to fostering an inclusive culture that values diversity, and we pride ourselves on providing equal opportunities for everyone. All qualified candidates will be assessed regardless of ethnicity, religion, gender, gender identity, sexual orientation, disability and all the other characteristics that make us different.
We are looking forward hearing from you!
TDC NET - lots of benefits
Engage in meaningful work
The green transition needs a strong digital infrastructure. With us
you will take part in delivering the technological solutions. For
all of us.
We provide the working life of the future
We
set targets for a healthy and safe working environment. Our work culture is digital and flexible when compatible with tasks
and colleagues. Welcome to your new hybrid workplace.
Development through challenges - get lots of responsibility
from day one
Get responsibility quickly and be a part of the biggest transformation in our field - ever. Be
challenged.
Become part of a strong network
Take
part in connecting Denmark together with both new and experienced
colleagues and many various professional competencies. In
TDC NET we are both motivated and united by a strong network.
YouSee er Danmarks førende udbyder af internet, mobiltelefoni og tv/streaming. YouSee tilbyder pålidelige og sikre produkter, og med landets bedste 5G-mobilnetværk, de højeste internethastigheder og markedets bedste og bredeste tv-og streamingunivers er YouSee et naturligt valg for danske husstande på tværs af geografi og størrelse. YouSee er en del af TDC-brands-koncernen.
Offices: Teglholmsgade 1, 0900, Kbh C, DK · Teglholmsgade 1, Copenhagen, Capital Region 2450, DK
How many Security & Safety jobs are open in Copenhagen, Denmark right now?
There are currently 102 open security & safety positions in Copenhagen, Denmark listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Copenhagen, Denmark?
Companies currently hiring include A.P. Moller - Maersk, Lunar, PA Consulting, Implement Consulting Group, Metro Service A/S, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Copenhagen, Denmark?
Yes — 34 of the 102 open security & safety positions offer remote or hybrid work (6 remote, 28 hybrid).
How do I apply for Security & Safety jobs in Copenhagen, Denmark?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.