Customer Success Manager (m/f/d) - ITALY (fluent Italian required)
Karlsruhe, Baden-Württemberg, Germany · Remote OK
Mid level
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Full-time
Posted 28d ago
~40 hrs/week
Remote in Bavaria, Germany, Karlsruhe, Baden-Württemberg, Germany, Rome, Lazio, Italy
Responsibilities
Implement and deliver strategic customer success programs for key accounts to ensure solution adoption and lasting value. Act as the primary contact for strategic accounts, managing business reviews, success plans, and expansion opportunities.
Requirements
Requires fluency in both English and Italian with a strong analytical ability to assess complex customer processes. Candidates should possess a commercial mindset and experience in managing diverse stakeholders in a similar role.
Full job description
Your mission
As a Customer Success Manager at PTV Logistics, you will play a vital role in implementing and delivering our strategic customer success programs for key accounts. Working closely with the Customer Success Team Manager, you ensure that our solutions are successfully adopted and deliver lasting value for our most important customers. Your area of responsibility spans:
You act as the primary day-to-day contact for assigned strategic accounts and build strong relationships at multiple levels within customer organizations.
You regularly conduct strategic customer success programs - including CS Intro, Business Reviews, and Success Plans - and tailor them to the specific needs of your customers.
You proactivelyidentifycustomer needs and challenges, leadworkshopsand training sessions both remotely and on-site, and track relevant KPIs andsuccessmetrics.
You work closely with the Product team to bring in customer feedback and jointly shape existing and future solutions.
You develop expansion opportunities within existing accounts and act as project manager on customer-specific projects and analyses.
You document best practices and customer success stories, actively contributing to knowledge-sharing across the Customer Success team.
Your profile
You are analytically strong and able to assess complex customer processes as well as the different solutions within the PTV Logistics portfolio.
You bring a commercial mindset and take ownership of the ARR development of your customers.
You are a self-starter with a confident presence in front of customers anda strong senseforpractical, business-minded solutions.
You keep an overview even in complex situations, spotbottlenecksand opportunities early, and derive the right actions in a structured way.
You communicate clearly and convincingly, both internally and externally, and manage expectations professionally.
You possess excellent English & Italian language skills, both written and spoken
You are a team player, ideally bring prior experience in a similar role, anddemonstratematurity in dealing with a wide range of stakeholders.
PTV Logistics - a leading global software company for transportation logistics! We calculate and optimize route planning for logistics companies with record-breaking algorithms to maximize time and cost savings. With more than 40 years of experience, we help to put theory into practice! Interested? Then take a look at our website:https://www.ptvlogistics.com/en
Related keywords
Customer SuccessARR DevelopmentStrategic AccountsBusiness ReviewsSuccess PlansTransportation LogisticsRoute PlanningKPIsSoftware as a ServiceAccount ExpansionStakeholder ManagementLogistics Software
Make road logistics more intelligent, efficient, and sustainable
Industry
Software Development
Company size
201-500 employees
Founded
1979
Headquarters
Karlsruhe, Baden-Württemberg
LinkedIn followers
9,008
PTV Logistics stands today as a dedicated brand focused entirely on solving modern logistics challenges — with full global autonomy and a clear mission.
Built on more than 40 years of logistics expertise within the PTV ecosystem, PTV Logistics enables smarter, more efficient, and more transparent logistics operations worldwide.
The company combines advanced routing, optimization, transport visibility, and AI‑driven intelligence on a unified technology foundation. Powerful algorithms and scalable APIs form the backbone of all PTV Logistics SaaS solutions, ensuring reliable performance and consistent capabilities across planning and execution.
Together, these strengths position PTV Logistics as an end‑to‑end logistics technology provider, helping organizations plan, execute, and optimize transport operations with confidence.
Across its solution portfolio, PTV Logistics supports organizations throughout the entire logistics lifecycle - enabling them to plan, optimize, execute, and continuously develop their transport operations. From strategic decision‑making to daily execution and ongoing improvement, PTV Logistics helps turn complexity into operational excellence.
Offices: Stumpfstraße 1, Karlsruhe, Baden-Württemberg 76131, DE · Voordries 41, Oosterzele, Oost-Vlaanderen 9860, BE · Via Settevalli, 133c, Perugia, Umbria 06129, IT · Corso Milano, 15, Monza, Lombardy 20900, IT · 54 Hagley Road, Birmingham, England B16 8PE, GB
How many Sales jobs are open in Rome, Italy right now?
There are currently 383 open sales positions in Rome, Italy listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Cosma S.r.l., PVH Corp., Primark, Foot Locker, MANGO, among others. Browse the listings above to see every active employer.
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