London, England, United Kingdom · Hybrid
Operations & Logistics Manager | Fixed-term 12 months contract | Maternity Cover Overview: As the Operations & Logistics Manager, you will oversee the day-to-day operations of a multi-brand, omni-channel business. Suppor…
Skills: Operations management, Logistics management, Supply chain management, Warehousing, Inventory management
Lisbon, Portugal · On-site
Beauty Advisor What We Need We are looking for a talented Beauty Advisor to join our dynamic, fast-paced field sales team. In this role, you will support sales and training for Tatcha. Travel required to the key Sephora …
Skills: Sales, Training, Customer Service, Relationship Building, Communication
London, England, United Kingdom · On-site
We are looking for a Regional Education Manager - International to join our K18 team! Position Overview Our focus is on providing education, support problem-solving and lead by inspiration in Hair Care. We go above and b…
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London, England, United Kingdom · Hybrid
We are looking for a Senior Marketing Manager to join our Tatcha UK team. Overview of the role- Tatcha was founded in 2009 by Vicky Tsai who unexpectedly found herself in Kyoto, where she encountered a culture of harmony…
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London, England, United Kingdom · On-site
Beauty Advisor | Tatcha | London The Opportunity We're looking for a passionate and customer-focused Beauty Advisor to join our dynamic field sales team. Representing Tatcha, the modern Japanese luxury skincare brand ins…
Skills: Customer Experience, Product Knowledge, Sales Targets, KPI Management, Relationship Building
Barcelona, Catalonia, Spain · On-site
Beauty Advisor – Tatcha & K18 La oportunidad- Buscamos un/a Beauty Advisor apasionado/a y orientado/a al cliente para unirse a nuestro dinámico equipo de ventas en campo. Representando a Tatcha, la marca japonesa de cuid…
Skills: Customer Service, Sales, Product Knowledge, Retail Sales, Interpersonal Communication
Milan, Lombardy, Italy · On-site
Beauty Advisor – Tatcha & K18 The Opportunity We're looking for a passionate and customer-focused Beauty Advisor to join our dynamic field sales team. Representing Tatcha, the modern Japanese luxury skincare brand inspir…
Skills: Customer Experience, Product Recommendations, Sales Target Achievement, KPI Management, Retail Coaching
Rome, Lazio, Italy · On-site
Beauty Advisor – Tatcha & K18 The Opportunity We're looking for a passionate and customer-focused Beauty Advisor to join our dynamic field sales team. Representing Tatcha, the modern Japanese luxury skincare brand inspir…
Skills: Customer Service, Sales, Product Consultation, Retail Management, Staff Training
Berlin, Germany · On-site
Beauty Advisor Tatcha & K18 | Sephora Berlin Wen wir suchen- Zur Verstärkung unseres dynamischen und schnell wachsenden Außendienstteams suchen wir eine:n engagierte:n Beauty Advisor. In dieser Position sind Sie für den …
Skills: Sales Strength, Emotional Intelligence, Communication Skills, Product Training, Customer Advisory
London, England, United Kingdom • Hybrid
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The Operations & Logistics Manager will oversee end-to-end order-to-cash operations, including warehousing, logistics, and customer fulfilment across B2B and DTC channels. They will also lead strategic operational projects, manage 3PL partnerships, and drive continuous improvement in operational efficiency and service delivery.
Candidates must have proven experience in operations, logistics, or supply chain management within a fast-paced multi-channel environment. Proficiency in ERP systems, specifically NetSuite, and strong analytical and stakeholder management skills are required.
As the Operations & Logistics Manager, you will oversee the day-to-day operations of a multi-brand, omni-channel business. Supporting retailers, distributors, professional partners and direct-to-consumer channels, you will be responsible for warehousing, logistics, customer fulfilment and operational performance. The role will also lead key operational projects, while supporting the onboarding of new customers and operational capabilities to enable future growth.
· Lead end-to-end Order to Cash operations across B2B and DTC channels, ensuring customer requirements, service levels and business objectives are achieved.
· Own key operational KPIs including OTIF, SLA performance, inventory accuracy, warehouse and transport performance, driving actions to improve service and efficiency.
· Manage daily operational activities, including order exceptions, logistics disruptions, inventory issues and capacity planning, ensuring risks are identified and mitigated.
· Support inbound logistics and cross-border operations, providing guidance on import/export requirements, customs processes and compliance-related queries where required.
· Maintain and improve operational processes, systems, SOPs and master data to support business growth and changing operational requirements.
· Lead inventory management activities, including stock reconciliations, inventory controls and annual stock counts with 3PL partners.
· Act as the primary operational contact for warehousing, fulfilment, transport and carrier partners, ensuring strong collaboration and service delivery.
· Partner with Commercial, Marketing, Finance, Planning and operational teams to support launches, business changes and operational priorities.
· Support the onboarding and implementation of new customers and operational partners, including operational requirement reviews, EDI integration support, systems setup, process development and successful go-live execution.
· Provide leadership, support and development to a team of Customer Service, Logistics and Operations professionals.
· Identify and implement opportunities to improve operational efficiency, scalability, customer experience and cost performance through process, system and automation enhancements.
· Lead strategic operational projects, including warehouse transitions, network changes and new operational capabilities, ensuring successful implementation with minimal disruption to customers and business operations.
· Support business growth through continuous review of operational performance, ways of working and service delivery models.
· Proven experience in Operations, Logistics or Supply Chain management within a fast-paced multi-channel environment.
· Strong understanding of warehousing, transport, inventory management and customer fulfilment operations, including cross-border flows and customs/compliance requirements
· Experience managing 3PL providers and operational projects - warehouse transitions, network changes or new market/customer go-lives.
· Strong affinity for process optimisation and technology-driven improvement, including the use of AI-assisted tools to streamline reporting, exception management and day-to-day decision-making.
· Strong analytical, problem-solving and stakeholder management skills.
· Excellent communicator, able to influence and negotiate across functions and external partners, and to lead, coach and develop a team.
· Advanced Excel skills and experience working with ERP systems — NetSuite experience required, as the role includes ERP/3PL integration work.
· Organised, detail-oriented and adaptable, with a proactive approach to delivering results
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As an equal opportunities’ employer, Unilever Prestige Hub Brands/Tatcha/Murad//Living Proof/K18 is committed to the equal treatment of all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. In particular, we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Unilever Prestige Hub Brands/Tatcha/Murad//Living Proof/K18.
Unilever Prestige is a division of Unilever that focuses on the production and marketing of prestige beauty products. Our segment specifically caters to the premium and luxury beauty market, offering a range of high-quality and innovative products. Unilever Prestige encompasses a portfolio of purposeful, well-established, and emerging brands in the premium beauty industry. Unilever Prestige in the UK Hub addresses the growing demand for luxury beauty and personal care products through Murad, TATCHA, Living Proof, K18. The UK market is known for its discerning consumers who seek premium and luxury items, and Unilever Prestige meets these expectations with a diverse portfolio of luxurious brands and products. Within the UK we operate a Prestige Hub, which functions as the Group Headquarters based in Southwark, London. We are: Murad, TATCHA, Living Proof & K18
Offices: Union House, 182-194 Union Street, 5th Floor, London, SE1 0LH, GB
View all jobs at Unilever Prestige - UK HUBUnilever Prestige is a division of Unilever that focuses on the production and marketing of prestige beauty products. Our segment specifically caters to the premium and luxury beauty market, offering a range of high-quality and innovative products. Unilever Prestige encompasses a portfolio of purposeful, well-established, and emerging brands in the premium beauty industry. Unilever Prestige in the UK Hub addresses the growing demand for luxury beauty and personal care products through Murad, TATCHA, Living Proof, K18. The UK market is known for its discerning consumers who seek premium and luxury items, and Unilever Prestige meets these expectations with a diverse portfolio of luxurious brands and products. Within the UK we operate a Prestige Hub, which functions as the Group Headquarters based in Southwark, London. We are: Murad, TATCHA, Living Proof & K18
Offices: Union House, 182-194 Union Street, 5th Floor, London, SE1 0LH, GB
View all jobs at Unilever Prestige - UK HUB