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Full-time
Posted 19d ago
~40 hrs/week
Responsibilities
Deliver a luxury multichannel customer experience and manage client cases from start to conclusion. Build long-term customer relationships through personalized clienteling and proactive outreach to drive revenue and satisfaction.
Requirements
Requires a passion for luxury service and excellent communication skills to act as a brand ambassador. Candidates must demonstrate strong organizational abilities, resilience in difficult conversations, and a proactive approach to problem-solving.
Full job description
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
Reporting to the Customer Service Team Leader, the Customer Service Consultant is responsible for delivering Burberry customers with a unique, luxury experience through multichannel contacts and clienteling and to end case management. This will drive high customer satisfaction, retention and revenue to contribute to the wider Customer Service goals.
This role is Leeds based.
RESPONSIBILITIES
Delivering World Class, Luxury Customer Service through all channels
Taking ownership of all customer cases to conclusion and provide timely updates to clients
Update all records and systems to ensure the best follow up experience for customers
Provide elevated experience through ECE on all contacts
Develop and maintain product knowledge and passion for the Burberry product. Be a brand ambassador and be able to style, link sell and create opportunities to delight customers through personalised solutions
Create long-term customer relationships and retain customers through clientelling activities including outreach, follow up and appointment booking adding growth and revenue opportunities
Manage own client book and ensuring regular and timely personalised conversations with clients
Use empathy and intuition to anticipate and understand customers’ needs, persevering to resolve service or product related issues
Use knowledge systems and product detail to suggest Aftercare services and build loyal customer base
Use all systems to capture customer detail accurately for case management
Work within strict data protection policies
Keep customer profiles and contact information up to date and look for opt-in opportunities
PERSONAL PROFILE
Fluent in spoken and written German.
Passion for delivering amazing service to customers
Ambassador for brand and product
Excellent verbal and written communication skills.
Able to work collaboratively
Demonstrates initiative through proactive approach.
Demonstrates a positive attitude.
Resilience to overcome difficult conversations
Strong understanding of Customer Service needs and Customer (both internal and external) priorities.
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
Excellent organisational skills with an ability to deal with conflicting priorities with ease
Ability to project an approachable and professional image
Born from innovation, Burberry is a global luxury brand with a rich British heritage. Now celebrating our 170th year, we continue to build on the pioneering spirit that has defined us since 1856.
Founded by Thomas Burberry, our brand is underpinned by a passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today.
Guided by our history of exploration and our shared belief that ‘creativity opens spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.
As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us.
To discover more about our brand values, visit Burberryplc.com
How many Retail jobs are open in Leeds, United Kingdom right now?
There are currently 282 open retail positions in Leeds, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Leeds, United Kingdom?
Companies currently hiring include NEXT PLC, Asda, Marks and Spencer, The Estée Lauder Companies Inc., D. M. Keith, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Leeds, United Kingdom?
Yes — 57 of the 282 open retail positions offer remote or hybrid work (5 remote, 52 hybrid).
How do I apply for Retail jobs in Leeds, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.