Greater London, England, United Kingdom · Hybrid
About us Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries arou…
Skills: IT Support, Incident Management, E-commerce Platforms, ERP, CRM
Greater London, England, United Kingdom · On-site
£30'000 basic + commission Role Overview As a Sofa Host at Sofa Club, you bring our brand to life on the showroom floor, helping create a space that feels like a destination, not just a store. In this role, you play a ke…
Skills: Consultative Selling, Customer Experience, Visual Merchandising, Interior Styling, Relationship Building
Greater London, England, United Kingdom · On-site
£30'000 basic + commission Role Overview As a Sofa Host at Sofa Club, you bring our brand to life on the showroom floor, helping create a space that feels like a destination, not just a store. In this role, you play a ke…
Skills: Sales, Customer Service, Retail, Consultative Selling, Visual Merchandising
Greater London, England, United Kingdom · On-site
What you’ll be doing: Collecting stock from the warehouse using heavy roll cages (up to 15KG) to replenish items across the store, keeping our shelves tidy and full of well-presented productsAlways ready to serve our cus…
Skills: Stock Replenishment, Customer Service, Product Knowledge, Inventory Management, Date Checking
Greater London, England, United Kingdom · On-site
Company Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips …
Skills: Customer Service, Cash Handling, Problem Solving, Payment Transactions, Complaint Handling
Greater London, England, United Kingdom · On-site
Company Description Frasers is a dynamic and iconic retail destination, originally established in 1849 in Glasgow. Today, our stores are designed as inspirational spaces to explore, connect, and shop, home to unrivalled …
Skills: Customer Service, Styling Advice, Product Knowledge, Sales Targets, Visual Merchandising
Greater London, England, United Kingdom · On-site
Europcar Mobility Group At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respec…
Skills: Customer Service, Sales, Communication, Time Management, Organization
Greater London, England, United Kingdom · Hybrid
$48k–$55k/yr
We have an exciting opportunity to join Jascots Wine Merchants as a Key Account Manager within our Account Management Team. We're looking for an experienced account manager who enjoys building long-term customer relation…
Skills: B2B Account Management, Sales Growth, Relationship Building, Negotiation, Commercial Planning
Vivienne WestwoodGreater London, England, United Kingdom · Hybrid
ABOUT VIVIENNE WESTWOOD Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the en…
Skills: Data Analysis, Digital Marketing, Excel, GA4, Looker Studio
Vivienne WestwoodGreater London, England, United Kingdom · Hybrid
ABOUT VIVIENNE WESTWOOD Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the en…
Skills: Data Analysis, Excel, GA4, Looker Studio, Digital Marketing
Greater London, England, United Kingdom · On-site
Customer Team Member Location: 200-206 Trafalgar Road , Greenwich, SE10 0PL Pay: £14.29 per hour including London allowance Contract: 16 hours per week + regular overtime, permanent contract, part time Working pattern: A…
Skills: Customer Service, Retail Operations, Stock Management, Cash Handling, Teamwork
Greater London, England, United Kingdom · On-site
$14/hr
About Us: Immersive Gamebox is on a mission to reinvent how we play video games. We’ve created an immersive team challenge, which takes place in interactive Gameboxes, where players work together to win. The Gamebo…
Skills: Leadership, Customer Service, Hospitality Management, Communication Skills, Problem Solving
Vivienne WestwoodGreater London, England, United Kingdom · Hybrid
ABOUT VIVIENNE WESTWOOD Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the en…
Skills: Industrial Sewing, Garment Construction, Pattern Reading, Hand Stitching, Bespoke Tailoring
Greater London, England, United Kingdom · On-site
What you’ll be doing: Working closely with a small team of managers to make sure the store runs like clockwork every day. Taking responsibility for the day to running of the store, often being the only manager in with ac…
Skills: People Management, Customer Service, KPI Delivery, Employee Relations, Operational Leadership
Greater London, England, United Kingdom · On-site
Company Description Location: Primark Tottenham Court Road Salary: £14.94 Employment Type: Fixed Term until 27th February 2027 Job Type: Full time Contracted hours: 37.5 per week Working pattern: Varied shifts including …
Skills: P&C Administration, Recruitment, Onboarding, Performance Management, Payroll
Greater London, England, United Kingdom · On-site
Company Description Location: Primark Oxford Street East Salary: £33,189 (with 31 days annual leave & pension) Contract: Full-Time Permanent, 5 days out of 7 BECAUSE PEOPLE LISTEN WHEN YOU TALK A people-first culture whe…
Skills: Leadership, Coaching, Commercial Awareness, Talent Development, Problem Solving
Greater London, England, United Kingdom · On-site
Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands…
Skills: Cleaning, Health And Safety Compliance, Waste Management, Surface Sanitization, Customer Service
Greater London, England, United Kingdom · On-site
Job Description These are temporary part-time 8 hour positions based in the H&M Uxbridge store in the Chimes Shopping Centre. For this position we will require 2 days flexibility, including the weekends. WHAT YOU’LL DO …
Skills: Customer Service, Sales, Fashion Trends Knowledge, Teamwork, Communication
Greater London, England, United Kingdom · On-site
Job Description These are temporary part-time 8 & 12 hour positions based in the H&M Brent Cross Store in the Brent Cross Shopping Centre. For these position we will require 2-3 days flexibility, including the weekends. …
Skills: Customer Service, Sales, Fashion Trends, Teamwork, Communication
Greater London, England, United Kingdom · On-site
Role Title - Retail Sales Merchandiser - Romford - 2.5 hours per week Due to the nature of the role, please ensure you have access to your own vehicle and have a full driving licence. Shift pattern - 2.5 Friday DCK is on…
Skills: Visual Merchandising, Customer Service, Stock Management, Relationship Building, Retail Sales
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Provide senior-level IT support for users, business-critical applications, and infrastructure across head office, stores, and distribution centers. Act as an escalation point for technical issues while mentoring junior team members and collaborating with external partners.
Requires background experience in a business-facing Service Desk function and broad retail IT experience across digital and store channels. Knowledge of e-commerce platforms like Salesforce or Shopify is essential, with ITIL or technical certifications being advantageous.
Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating over 30 years in the industry, the Dune group has built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street.
Based primarily at our London Head Office, the Senior Support Analyst is a key member of the IT Operations team, providing support for users, business-critical applications, digital and e-commerce platforms, and infrastructure across our stores, Distribution Centre, and Head Office.
Acting as a senior escalation point for IT issues, you will work closely with Service Desk colleagues, 3rd Line teams, and external partners to troubleshoot and resolve technical challenges, while also supporting and mentoring junior team members.
This role requires a strong customer-focused approach, a commitment to delivering excellent service, and an understanding of IT best practices. Working in a fast-paced retail environment, you will be a proactive self-starter with a passion for technology, excellent problem-solving skills, and an appreciation of both operational and commercial business needs.
Self-motivated and able to set and work to your own deadlines.
Committed and enthusiastic.
Able to priorities workload and take ownership of calls through resolution.
Able to work accurately under pressure.
Have very strong customer facing communication skills both verbal and written.
Have excellent problem-solving skills.
Able to work well in a team, but also be capable of working on their own and taking the initiative when needed.
Willing and able to build relationships throughout the Business and with 3rd party suppliers.
Willing to work within a shift pattern basis covering core business hours.
Act as a key IT contact for Head Office staff, providing excellent support via ticketing, phone, and in person.
Manage, troubleshoot, and resolve incidents, service requests, and problems to minimise business disruption.
Provide 2nd line support for digital, e-commerce, Order Management, ERP, CRM, and Digital Asset Management platforms.
Support over 500 users across desktops, applications, telephony, Active Directory, and core IT services.
Support retail stores, including EPOS and payment systems, as well as international office and site locations.
Collaborate with 3rd line teams and external suppliers, ensuring appropriate prioritisation, escalation, and resolution of issues.
Drive service improvement through operational reviews, process documentation, and knowledge sharing with junior team members.
Participate in out-of-hours support and occasional travel to remote sites, including our Leicester Distribution Centre.
Essential
Background experience within a business user facing Service Desk function.
Experience working with a Service Desk ticketing system, (e.g. Citrix, Freshworks, ServiceNow, Remedy, SupportWorks).
Ability to priorities/triage issues raised by the business.
Broad Retail IT experience across stores and digital sales channels.
Knowledge of ecomm platforms such as Salesforce or Shopify.
Ability to learn new technologies and concepts quickly and accurately.
Desired
ITIL Foundation level.
Any relevant IT technology qualifications (i.e CCNA, MCP, COMPTIA) is advantageous.
Blended working – spreading your time across our office and remote working
Sustainable office in bustling West London (near Westfield)
Friendly and open culture with flat structures allowing plenty of opportunity for development.
Company growth and opportunity; Dune is evolving all the time
Open-minded company, welcoming thoughts and ideas to be shared
Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK.
60% employee discount on Dune products – what’s not to love!
25 days holiday (plus the bank holidays)
Cycle2work
Company pension scheme
Life assurance for all team members
We look after our people
3.00 p.m. finish every pay day Friday!
Team socials and drinks – we like to have fun!
Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance.
Our own Wellbeing Allies – there to talk when you need them.
We will take a good look at your application and if we don’t feel we are right for you, we’ll make sure we let you know but sadly we are not able to give tailored feedback.
If we are excited to find out more about you, we will give you a call and arrange to talk.
A few things that might help:
Research the brand, the role, your interviewer on LinkedIn; browse our website; and visit a store if you can
Make sure you have plenty of examples to show off all your amazing skills and experience relevant to this role
#startwiththeshoes
Dune London was born in 1992, beginning as a small concession store on London’s iconic Oxford Street. The dream was simple: to create an affordable luxury footwear and accessories brand. Delivering that something special remains at the heart of our brand, and we’re thrilled you’re looking to join our team. As our name suggests, we love London - it’s our home. As the epicentre of fashion with its vibrant, diverse and creative energy, it’s a city that constantly inspires us. We’re proud to say we now have over 200 store locations worldwide. To truly get to know the brand we suggest you visit one of our beautiful stores.
Offices: The White Building, 11 Evesham Street, London, England W11 4AJ, GB
There are currently 440 open retail positions in Greater London, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Marks and Spencer, NEXT PLC, Greene King Brewery, Publicis Groupe Holdings B.V., Primark, among others. Browse the listings above to see every active employer.
Yes — 65 of the 440 open retail positions offer remote or hybrid work (3 remote, 62 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
