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Part-time
high school, professional certificate
Posted 48d ago
Apply by Jul 25
~40 hrs/week
Responsibilities
The Shift Leader oversees daily store operations, including customer service, food service execution, and team supervision in the absence of senior management. They are responsible for maintaining store standards, ensuring safety compliance, and maximizing sales through effective shift management.
Requirements
Candidates must be at least 18 years old with a high school diploma or GED and strong leadership and communication skills. Preferred qualifications include at least one year of retail or food service management experience and a current Food Safety Manager Certification.
Full job description
Job Purpose
The Shift Leader is a part-time leadership role responsible for the complete operations of the store while on duty. They act as the Person in Charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Shift Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Shift Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals.
Essential Functions
Customer Service & Sales
Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service).
Coach and support team members in delivering consistent, friendly, and knowledgeable service to every customer.
Develop knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives; educate all retail team members.
Operations & Compliance
Oversee the full scope of shift operations as the Person in Charge (when more senior leader is not present), coordinating team responsibilities and addressing operational needs in real time.
Perform shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standards
Oversee and hold team members (and self) accountable for compliance with policies, procedures, and safety requirements (people, safety, assets, cash, etc.).
Consistently follow all safety and security procedures to protect team members, customers, and company assets.
Food & Beverage Execution
Ensure the 24/7 execution of all food service and beverage programs: including proper ordering, production planning, product handling and appearance.
Maintain and drive high standards and expectations around food quality, food safety, merchandising, customer service, speed of service, and store cleanliness.
Store Appearance & Maintenance
Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Maintain a clean and organized work area to ensure safe working conditions.
Oversee equipment and facility upkeep by promptly reporting maintenance issues or hazards to the appropriate channels.
Additional Responsibilities
Demonstrate accountability by completing assigned tasks with attention to detail.
Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.
Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.
Performs other projects/duties as assigned.
Supervisory Responsibilities
Supervises all store employees in the absence of a senior leader.
Qualifications
Required
Must be at least 18 years old.
Must have a high school diploma or GED.
Must possess strong written, verbal, and interpersonal communication skills.
Must possess strong supervisory and organizational skills.
Demonstrated strong leadership skills.
Demonstrated ability to encourage, inspire, and develop team members.
Preferred
Minimum of 1 year of food service or retail management experience.
Internal candidates should be employed for at least 90 days.
A current ANSI-approved Food Safety Manager Certification.
Demonstrated ability to encourage, inspire, and develop team members.
Basic business math, accounting, computer, analytical, and decision-making skills.
Success Factors
Team Leadership – Demonstrates the ability to lead by example, motivate team members, and maintain a positive and productive work environment.
Operational Excellence – Consistently ensures adherence to company standards in food safety, cleanliness, customer service, and compliance with all policies and procedures.
Accountability – Takes ownership of individual responsibilities while holding team members accountable for performance, compliance, and adherence to company standards; provides constructive feedback and follows through on commitments.
Work Requirements
Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.
Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.
Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs
Must be or become Food Safety Certified within required timeframes and maintain certification thereafter.
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.
Royal Farms operates over 240 stores in Maryland, Delaware, Virginia, Pennsylvania, New Jersey, and West Virginia. Royal Farms has developed its own brand of quality fresh foods, while continuing a tradition of selling dairy products, core convenience items, and gasoline products.
Offices: 3611 Roland Ave, Baltimore, Maryland 21211, US · 3611 ROLAND AVE, Baltimore, Maryland 21211, US
How many Retail jobs are open in Frederick, MD right now?
There are currently 273 open retail positions in Frederick, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Frederick, MD?
Companies currently hiring include Lowe's Companies, Inc., Floor & Decor, CVS Health, Starbucks, Royal Farms, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Frederick, MD?
Yes — 2 of the 273 open retail positions offer remote or hybrid work (1 remote, 1 hybrid).
How do I apply for Retail jobs in Frederick, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.