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Full-time
Posted 2d ago
~40 hrs/week
Responsibilities
The Dispensary Associate is responsible for providing exceptional customer service, managing patient profiles, and processing orders within a retail dispensary setting. Additionally, the role involves performing time-sensitive deliveries, maintaining accurate inventory records, and ensuring strict compliance with state regulations.
Requirements
Candidates must be highly organized, detail-oriented, and capable of working both independently and within a team environment. Proficiency in point-of-sale systems and a commitment to maintaining high standards of accuracy and regulatory compliance are essential.
Full job description
At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.
The Dispensary Associate is highly organized, detail oriented and self-motivated to assist with Dispensary responsibilities. The ideal candidate will be able to work independently, as well as with a team, and follow strict protocols for accuracy and compliance. The candidate will be comfortable using point of sale system and electronic correspondence. The Dispensary Associate is a representative of Texas Original and will possess exceptional customer service and communication skills as they can be the first contact for some of our patients and therefore the face of the company. We also hope that our dispensary associate will help us identify ways we can be more effective and efficient by contributing fresh ideas for improvement.
\nEssential Functions:
Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions
Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary
Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures
Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time
Commit to being the Gold Standard in customer service by building and maintaining customer relationships
Gather feedback from patients and communicate any questions or concerns with the appropriate department(s)
Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original
Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules and HR policies
Contribute to team environment and company advancement in alignment with Texas Original direction
Other duties assigned
Serve as the first line of defense for the company, upholding our standards of excellence in customer service. Interact with customers via phone, email, and in-person to aid, answer inquiries, and resolve issues related to orders, shipments, and account management.
Process online orders accurately and efficiently, ensuring timely fulfillment and delivery. Assist customers with placing orders over the phone, providing product information, pricing, and availability as needed.
Execute daily order fulfillment tasks while adhering to regulatory standards
Maintaining accurate inventory records and fulfillment practices
Verify prescriptions, pick products, and pack orders while ensuring accuracy and compliance
Delivery Responsibilities:
Deliver time sensitive orders to patients and retail locations while maintain accuracy and professionalism
Load and unload orders at the beginning and end of each shift, ensuring secure transport and handling
Conduct pre-trip vehicle inspections and ensure all deliveries comply with company safety and transportation standards
Verify and collect all required delivery documentations, including patient signatures
Communicate with support teams to resolve delivery issues in real time while following all company and TCUP regulations
\n
$18 - $18 an hour
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Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.
Related keywords
DispensaryMedical CannabisRetailInventory ManagementPoint Of SaleComplianceDeliveryCustomer ServiceOrder FulfillmentPatient RelationsSecurity ProtocolsLogisticsTCUPCompassionate Use ProgramDocumentation
Texas Original is the leading licensed medical marijuana producer in Texas, working alongside physicians to provide the highest quality cannabis medicine to patients and families seeking relief across the state. As fellow Texans, we are dedicated to representing the integrity of this great state with our commitment to quality, consistency and purity in every product we produce. We remain committed to advancing safe, legal access to this powerful medicine. Texas Original is headquartered in Austin, with delivery and pick up locations throughout the entire state. For more information, visit www.texasoriginal.com.
Offices: 12701 Lowden Ln, Manchaca, Texas 78652, US
Health CareAlternative MedicineCannabisConsultingWellnessBiotechnology
How many Retail jobs are open in El Paso, TX right now?
There are currently 1,023 open retail positions in El Paso, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in El Paso, TX?
Companies currently hiring include OXXO USA (Southwest Convenience Stores, LLC), Albertsons Companies, Lowe's Companies, Inc., Starbucks, Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in El Paso, TX?
Yes — 4 of the 1023 open retail positions offer remote or hybrid work (1 remote, 3 hybrid).
How do I apply for Retail jobs in El Paso, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.