Sales and Design Consultant part-time (Bethesda Row)
Bethesda, Maryland, United States · On-site
Mid level$58M raised
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Domino's
Assistant Manager - 4693
Bethesda, Maryland, United States · On-site
Mid level$1.3B raised
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Sales and Design Consultant part-time (Bethesda Row)
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Part-time
Posted 11d ago
~40 hrs/week
Responsibilities
The Design Assistant will advise customers on rug selection, material choices, and spatial planning while driving sales through outreach and follow-up. They are also responsible for maintaining the showroom and resolving order-related inquiries to ensure a high-quality customer experience.
Requirements
Candidates must have at least 2 years of experience in consumer-facing roles and direct sales or account management. Proficiency in online software tools and a passion for interior design are required for this role.
Full job description
About Ernesta:
Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience. We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion dollar global rug industry.
Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We’re problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings. Put simply, we believe more soft surfaces mean happier homes.
About the Role:
Ernesta is looking for an experienced part-time Sales and Design Consultant (who we call a Design Assistant) to join the Retail team in our showroom on Bethesda Row in Bethesda, MD. You will be a key hire to help build an enjoyable, frictionless, and industry-defining rug buying experience. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of customer experience. As a Design Assistant you will wear two hats. First, you will educate and advise customers on rug selection, material selection, and spatial planning. Second, you will be a customer champion – delighting customers and assisting with inquiries, concerns, and matters related to orders, delivery, and more. In each interaction, you will take pride in building strong relationships with customers and ensuring their happiness and loyalty at every touchpoint.
What You’ll Do:
Set the industry standard for customer experience and sales
Drive sales through customer followup and outreach
Deliver exceptional design and product expertise to customers
Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint
Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone.
Advise customers on floor plan layout, material selection, and custom rug measurements
Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more.
Surprise and delight customers - exceed their expectations - create memorable experiences
Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc.
Maintain feedback loops to improve internal processes
Qualifications Include:
2+ years of experience in a consumer-facing role. 2+ years of direct consumer sales and/or account management experience is required.
Passionate about interior design and home décor. You stay up to date on home décor trends.
Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening
Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats.
High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suit, etc.
Great time management and organizational skills with high level of accountability
Ability to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units.
This role is located in our newest Retail Showroom and will require a flexible schedule, including weekend and holiday hours.
Nice to Have:
Experience with design tools and spatial planning
BA or experience working in a creative field, interior design, art history, architecture, etc.
Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Ernesta is on a mission to bring gorgeous, designer quality, custom-sized rugs to homes and places of gathering through a delightful, seamless experience. An intentional purchase journey ensures each customer is thrilled with their made-to-measure rug and its truly custom fit. We believe that high-quality design shouldn't be out of reach and we are here to fill this gap in the multi-billion dollar global rug industry.
Offices: 322 8th Avenue, New York, New York 10001, US
How many Retail jobs are open in Bethesda, MD right now?
There are currently 251 open retail positions in Bethesda, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Bethesda, MD?
Companies currently hiring include Macy's, Ourisman, NAVY EXCHANGE SERVICE COMMAND (NEXCOM), Starbucks, Williams-Sonoma, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Bethesda, MD?
Yes — 6 of the 251 open retail positions offer remote or hybrid work (3 remote, 3 hybrid).
How do I apply for Retail jobs in Bethesda, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.