Landmark Properties, Inc.Philadelphia, Pennsylvania, United States · On-site
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Landmark Properties, Inc.
Philadelphia, Pennsylvania, United States • On-site
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The Community Assistant is responsible for delivering exceptional customer service, managing resident relations, and assisting with daily property operations. This includes planning community events, handling maintenance requests, and ensuring compliance with housing contracts and fair housing laws.
Candidates must have a high school diploma or equivalent, with a preference for those pursuing a bachelor's degree in a relevant field. Strong organizational skills, proficiency in Microsoft Office, and the ability to work flexible hours including weekends and on-call rotations are required.
Reports to: Sales & Marketing Manager
Direct Reports: None
Duties/Responsibilities: The duties listed below are an outline of the Community Assistant’s duties/responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed.
Understand the Housing Contract and all related addendums and be able to assist residents and guarantors with issues related to their tenancy.
Assist in promoting the community resident events via social media platforms.
Assist with email and text communications to current residents.
Maintain a positive community environment and encourage participation in Residence Life activities.
Assist in resolving resident concerns/conflict and escalate to the appropriate manager as needed.
Perform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed.
Attend and contribute to Landmark Lineup and required staff meetings.
Respond to internet and telephone inquiries in a timely and professional manner.
Enter Maintenance Requests, as needed.
Keep detailed activity logs in prospect and resident accounts.
Log resident packages and send notifications as needed.
Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager.
Adhere and comply with corporate procedures and government laws on Fair Housing.
Participate in all Turn-related activities including:
Move-in & Move-out days
Unit inspections & Trash-outs
Unit make-readies including but not limited to cleaning, painting, & furniture placement
Additional tasks as assigned by Community Manager
High school diploma or equivalent required.
Pursuing a bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc. preferred.
Must possess strong organization skills.
Must be reliable and have self-discipline.
Proficient in Microsoft Office Suite or related software.
Entrata experience preferred.
Must be available to work an average of 15-20 hours per week including:
Morning, evening, & weekend hours (possibly outside of normal operating hours)
University closings (Spring/Fall/Winter Breaks, Summer months)
Turn period (Extended hours will be required as necessary.)
Must participate in the on-call rotation schedule and perform after-hours lockouts as needed.
The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Travel: No travel required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.
#LI-TM1
Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Developer. Owner. Contractor. Investment Manager. Property Manager.
Visit our website: www.landmarkproperties.com/ If you are interested in working for Landmark Properties, please visit our career page: http://www.landmarkproperties.com/careers Headquartered in Athens, Georgia, Landmark Properties is a fully-integrated real estate firm specializing in the development, construction, management, and investment of high-quality living communities. Landmark Properties currently has more than 1,000 employees, including over 150 at its corporate headquarters in Athens, Georgia.
Offices: 315 Oconee St, Athens, Georgia 30601, US
Based on 240 listings with disclosed salaries, most marketing jobs in Philadelphia, PA pay between $54k–$139k per year. Individual offers vary with seniority, company size, and specialization.
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