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The Digital Operations Project Manager is responsible for bridging business vision with operational and digital execution, ensuring consistency of client journeys across divisions. They will drive the evolution of client-facing tools and services while fostering adoption and embedding change within the organization.
Candidates should have a Master's degree and experience in project management, digital products, or retail operations. A strong sensitivity to client experience and the ability to translate strategic ambitions into actionable solutions are essential.
Within the Operations Department for Fashion Europe, the Digital Operations Project Manager plays a key role in designing and shaping the systems that support client experiences across all touchpoints.
In a context where clients expect the same level of excellence online as in boutiques, this role focuses on ensuring seamless, high-quality end-to-end journeys — from digital touchpoints to in-boutique experiences and beyond. Sitting at the intersection of business, operations, and digital, you will ensure that client-facing tools and services are fully aligned with operational realities in boutiques.
This is a permanent position based in Paris, with occasional travel across Europe and the Middle East.
WHAT IMPACT YOU CREATE AT CHANEL
Bridge business vision with operational and digital execution: Act as a strategic partner to Client Marketing, CHANEL & Moi teams and all Fashion Europe business stakeholders — capturing, structuring and translating client experience ambitions into actionable operational and functional requirements.
Ensure consistency of client journeys across three divisions — Fashion, Fragrance & Beauty, and Watches & Fine Jewelry — aligning needs across markets to deliver a coherent experience at every touchpoint.
Serve as the main point of contact for Client & Retail Operations at Global level and Client Experience teams, ensuring alignment between business priorities, operational constraints and digital capabilities.
Drive the evolution of client-facing tools and services: Identify and prioritize business needs, translate them into clear functional briefs for Digital and Tech teams, coordinate dependencies, and follow through implementation to ensure alignment with business intent.
Continuously improve solutions by monitoring usage, performance and adoption across boutiques and markets, leveraging data and field feedback to guide future priorities.
Foster adoption and embed change: Accompany markets and boutique teams in adopting new tools, develop operational guidelines and training materials, and promote consistency of practices across the network — ensuring innovation translates into tangible, usable and sustainable solutions in daily boutique activity.
Proactively identify innovation opportunities and benchmark best practices to enrich client experiences, while co-animating user communities to drive engagement and best-practice sharing.
YOU ARE ENERGISED BY
Working at the crossroads of business strategy, operations and digital — connecting dots that others might not see.
Navigating complex, multi-stakeholder environments where no two days look the same.
Turning ambitious client experience visions into pragmatic, real-world solutions that boutique teams can use every day.
Driving continuous improvement and staying curious about what's next — always looking for ways to elevate the client journey.
Collaborating across divisions, markets and cultures, bringing people together around a shared ambition.
WHAT YOU WILL BRING
A Master's degree with experience in project management, digital products or retail operations.
A strong sensitivity to client experience, with a constant focus on operational excellence and tangible results.
The ability to translate strategic ambitions into pragmatic and actionable solutions and roadmaps, with a sharp sense of prioritization focused on what drives the greatest impact.
A structured and rigorous approach, with the ability to lead multiple workstreams simultaneously.
Ease in navigating complex environments and engaging a variety of stakeholders.
Strong communication skills, with the ability to simplify complex digital or system-related topics for different audiences.
A collaborative spirit, strong interpersonal skills and a natural ability to bring teams together.
Fluency in English.
WHAT CHANEL CAN OFFER YOU
The opportunity to shape client-facing journeys end-to-end, with tangible impact in boutiques.
A role at the crossroads of digital, operations and client experience, driving a wide variety of projects and continuous learning.
Direct contribution to high-impact initiatives, fostering strong professional growth through hands-on experience.
A cross-market scope across Europe and the Middle East, bringing a broader perspective on client experience.
Close collaboration with diverse teams, working collectively to deliver excellence.
Room to challenge, innovate and turn ideas into concrete solutions in the luxury retail environment.
A culture that values creativity, curiosity and excellence.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.
Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
Offices: London, England W1J 6TL, GB
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