The Service Department is seeking an Oil and Gas Service Supervisor for our Williston, ND branch. If you have the ability to work and get along well with people, to accept change quickly and be able to work under stressf…
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Allstate Peterbilt Group is dedicated to serving the Medium and Heavy Duty Truck and Trailer Industry throughout the Midwest. From the beginning of the vehicle purchase process, through the warranty repairs and on-going …
Service Technician/ Diesel Mechanic- up to $60/hour
Williston, North Dakota, United States · On-site
Mid level
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RDO Equipment Co.
Customer Service Advisor
Williston, North Dakota, United States · On-site
$80k–$100k/yr
Mid level
If you’re passionate about building relationships, solving problems, and creating exceptional customer experiences, this is your opportunity to make an impact. As a Customer Service Advisor (CSA) at RDO, you’…
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Description Join our expanding team! Venturi Supply is the parent company to a national network of distributors specializing in pipe, valves, fittings, tanks, and industrial supplies, proudly serving a wide range of indu…
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Summary This position is responsible for performing procedures, activities and duties associated with the startup / commissioning of Caterpillar 3600 series engines. The purpose of the Sr. Commissioning Technician is to …
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Full-time
associate degree
401k With Company Match And Profit Sharing, Paid Vacation, Holiday Leave, Sick Leave, Medical Insurance, Dental Insurance
Posted 22d ago
~40 hrs/week
Responsibilities
The supervisor manages the overall direction and coordination of the service unit, including technician performance and labor needs. They are responsible for ensuring repairs are completed on time and on budget while maintaining high customer satisfaction.
Requirements
Candidates should have at least 2 years of oil and gas maintenance experience and mechanical expertise with large bore diesel and natural gas engines. A two-year degree and prior supervisory experience are preferred.
Full job description
The Service Department is seeking an Oil and GasService Supervisor for our Williston, ND branch.
If you have the ability to work and get along well with people, to accept change quickly and be able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.
Essential Duties:
Maintain a safe working environment and observe all safety procedures, laws, policies, and rules; investigate accidents in a timely, accurate and complete manner.
Communicate with internal and external customers in a manner that promotes a positive relationship.
Initiate and respond to communication with other departments, and customers in a timely manner to optimize customer satisfaction.
Coordinate all department labor needs as requested by internal and external customers.
Work with customers to determine source of problems.
Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying need for future repairs and making maintenance recommendations.
Manage WIP in accordance with Company operational goals
Handle a large volume of phone calls in a timely manner while making accurate and precise decisions regarding prioritizing all service calls.
Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.
Maintain knowledge of the skills of the labor force (technicians) to manage job placement of the technicians.
Keeps up to date on overall activities of the department, identifying problem areas and taking corrective action.
Accurately completes all necessary paperwork.
Responsible for ensuring repairs and preps are complete, on time and on budget.
Maintains control of all assigned company property and ensures that equipment is maintained in safe operating condition at all times.
Works to build trust among direct reports and peers alike with reliability and credibility.
Regularly demonstrates the Company Values and establishes accountability for self and others to do the same. Addresses behaviors that are counter to our values.
Supervisory Responsibilities:
Supervisor is responsible for the overall direction, coordination, and evaluation of this unit.
Review and manage technician performance in alignment with established Key Performance Indicators
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Must be motivated and work with minimal supervision.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising annual performance reviews; rewarding and disciplining employees; addressing complaints and resolving problems.
Education, Knowledge, Skills & Abilities:
Two-year degree or equivalent experience and training preferred
At least 2 years’ maintenance experience in the oil and gas industry.
Mechanical experience with large bore diesel and natural gas engines
Familiarity with Caterpillar service platforms (SIS and DBS preferred)
Prior supervisory experience or Service Management Training preferred
Excellent customer service skills
Good oral and written communication skills
Strong interpersonal, team building, and communication skills
Ability to multitask, make informed decisions, and lead under pressure
Passion for delivering technical excellence and service leadership
Strong computer skills and experience using Microsoft Office (Outlook, Word, Excel, PowerPoint), internet, and other Windows based programs
Must possess a clean driving record and be able to meet company insurability guidelines.
Requires the ability to stand up to eight hours per day and includes twisting, bending, squatting, sitting stooping and kneeling.
Flexibility to travel and visit our customers will be required. Experience working at a Caterpillar (CAT) dealership or with CAT products is ideal.
Company Benefits:
Retirement:401k w/ Company Match and Profit Sharing
Paid Time Off:Paid Vacation, Holiday & Sick Leave
Health Insurance:Premera Blue Cross Medical w/Telehealth & Dental
Rewards:Quarterly Employee Recognition Cash Program
Discounts:CAT Products, Rental/Sales Discounts
Financial Access:Credit Union Membership is available
Growth/Stability:Career Growth Opportunities within a 4th Generation Family-owned Company for over 96 years
Tenure:Seniority Bonus, starting at 5+ years
Talent Referral Program:Employee Referral Bonus
Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T & E Power Systems and SITECH Northwest Inc., representing Caterpillar and other manufacturers. We are a family owned and managed company with 1,200+ employees. Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.
Related keywords
Oil And GasCaterpillarCAT ProductsDiesel EnginesNatural Gas EnginesSISDBSService ManagementKPIsWIP ManagementMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMaintenanceTechnical Excellence
T&E has been an authorized Caterpillar dealer since 1929, serving areas through out Montana, North Dakota and Wyoming.
Industry
Machinery Manufacturing
Company size
201-500 employees
Founded
1929
Headquarters
Billings, Montana
LinkedIn followers
1,409
Helping our customers succeed for over 90 years!
Since becoming an authorized Caterpillar® Dealer in 1929, Tractor & Equipment Co. (or “T&E”) has grown from its roots in Sidney, Montana, to a multi-store operation servicing central and eastern Montana, western North Dakota, and northern Wyoming.
In 1994, T&E purchased our fellow member company, N C Machinery, an official Caterpillar® dealer since 1926, operating in Alaska and western/central Washington.
Today, T&E, with third- and fourth-generation management at the helm, continues successfully partnering with our customers, delivering unrivaled support and superior equipment every day. With 8 support facilities in Billings, Bozeman, Great Falls, Helena, Williston, and Worland—and 12,000 years of combined experience at your disposal—we are in business to help you succeed.
Offices: 1835 Harnish Blvd, Billings, Montana 59101, US · 5200 Southgate Dr, Billings, Montana 59101, US · 3598 Centennial Dr, Helena, Montana 59601, US · 2770 N 19th Ave, Bozeman, Montana 59718, US · 4001 River Dr N, Great Falls, Montana 59405, US
Caterpillar MachinesMachineryand Heavy MachineryManufacturing
How many Manufacturing jobs are open in Williston, ND right now?
There are currently 111 open manufacturing positions in Williston, ND listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Williston, ND?
Companies currently hiring include Steel Partners Holdings, Steel Energy Services, Allstate Peterbilt Group, Deep Well Services, Nabors Industries, among others. Browse the listings above to see every active employer.
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