CUSTOMER SUPPORT REPRESENTATIVE (ONSITE M-F 8AM-5PM)
Memphis, Tennessee, United States · On-site
Entry level
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Full-time
Posted 26d ago
~40 hrs/week
Responsibilities
The Customer Support Representative will assist customers with product information, order processing, and pricing inquiries while collaborating with the sales team. They are responsible for managing incoming calls, resolving complaints, and maintaining accurate records in the P21 system.
Requirements
Candidates should have a strong background in customer service and data entry, preferably within a safety products environment. Excellent communication skills, proficiency in MS Office, and the ability to handle high-volume phone calls are required.
Full job description
Description
POSITION SUMMARY:
The Customer Support Representative (CSR’s) will provide customers with the information and services they need to successfully promote and buy Radians products. CSRs will work collaboratively with Inside Sales Account Representatives, Regional Sales Managers, and Manufacturer’s Representatives to facilitate the sales process.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
· Answering customer calls, assisting, and/or directing them
· Calls that include special pricing should be transferred to the Inside Sales or Inside Sales Account Representative
· Product knowledge of our products and the competitive industry
· Identify and understand who key competitors are in the industrial/safety channel
· Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking, and complaint resolution
· All phone call RMAs to be completed by the CS representative
· Follow-up calls and voicemails should be returned by end of business if received before 3pm
· Both positive and negative feedback received by customers should be entered with a task in P21
· Communicate customer product requirements to Purchasing in a timely manner to minimize back orders.
· Other duties as assigned
Requirements
EDUCATION and/or EXPERIENCE & OTHER SKILLS AND ABILITIES:
· Customer service background: experience in a safety products environment preferred
· Heavy customer service/data entry skills
· Excellent phone call skills/ etiquette with ability to answer a high volume of incoming customer service calls are a must
· Strong written and verbal communication skills
· Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills
· Experience with P21 is a plus
· Ability to multi-task and prioritize work on a daily basis
· Bilingual (Spanish/English) a plus
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is required to occasionally sit, climb or balance; the employee is frequently required to reach with hands and arms; stoop, kneel, crouch, or crawl; the employee is regularly required to stand, walk, use hands to finger, handle, or feel; talk or hear.
In 25 years, Radians® has become a leader in the safety industry by developing and manufacturing high-performance Personal Protective Equipment (PPE) for the industrial, construction, and retail markets.
Headquartered in Memphis, TN, Radians offers a full line of safety products, including hand protection, hearing protection, safety eyewear, high-visibility apparel, rainwear, cooling and warming gear, headgear, and VisionAid™ eyewash stations and lens-cleaning accessories.
Our products are manufactured in ISO-certified facilities and have passed strict ANSI testing to ensure maximum protection and performance.
We manufacture performance value brands, such as Radians, and offer premium product lines, including DEWALT®, Black + Decker™, Crossfire®, and gloves made with Dyneema® Diamond Technology. Our comprehensive line of PPE provides a variety of safety solutions to satisfy style demands, comfort requirements, compliance concerns, and price considerations of end users.
The company has additional facilities in Thomasville, NC, Mexico, the Netherlands, and the United Kingdom. For more information, visit www.radians.com or email [email protected].
Offices: 5305 Distriplex Farms Drive, Memphis, TN 38141, US · 124 Sunrise Center Drive, Thomasville, NC 27360, US · 880 N. Hills Blvd., Suite 505, Reno, NV 89506, US