Requisition ID: 259240 Locations: Memphis Click here to experience a Day in the Life of our Teammates! Uncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose! We're more than beverag…
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Barnhart Crane & Rigging
Heavy Haul Truck Driver
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Receiving Coordinator 1
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Full-time
bachelor degree
401(k) Match, Health Coverage, Employee Stock Purchase Plan, Professional Development, Mentorship
Posted 16d ago
~40 hrs/week
Responsibilities
The IT Field Technician III serves as the primary liaison for production IT and operational technology, managing hardware and software needs to ensure efficient company operations. They are responsible for resolving complex technical incidents, maintaining IT assets, and designing IT solutions with business partners.
Requirements
Candidates must have a bachelor's degree and 3 to 5 years of relevant work experience. A valid driver's license is required due to the need for travel across multiple locations in Tennessee and Arkansas.
Uncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose!
We're more than beverages—we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.
Career Growth: Clear pathways to advance and develop your career
Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
Purpose-Driven: Create meaningful impact in the communities you serve
Professional Development: Dedicated training + personalized mentorship
Join us - your refreshing new chapter starts here!
Job Overview
The IT Field Technician III will serve as the primary liaison for all information technology matters related to the successful functioning of operation technology (Production IT), support of all hardware and software needs, identifying and managing technical details necessary to successfully execute various incident response and production operations, and proactively identify technical solutions to maintain the efficient functioning of the Company’s operations. In addition, this role will support the control environment; monitor critical network elements to keep the network and systems functioning in a stable operating mode. This position will assist in ensuring quick service restoration of problems using fault management procedures and in the documentation of processes, procedures, and resolution information; play a key role in consulting and designing IT solutions with business partners, while supporting onsite and remote support across the organization.
Duties & Responsibilities
Assists Coca-Cola Consolidated personnel in person, telephonically, and electronically through entering and resolving technology incidents regarding IT hardware, software, networks, and processes. Perform, research, resolve, and respond to highly complex questions in accordance with current standards, support all field and production team functions.
Provides hardware and software support for production and automated systems. This includes supporting third-party vendors in the installation, repair and modifications of IT equipment used to manufacture products. Includes assisting with evaluation of new systems and services in the plants and branch locations.
Provides personal productivity hardware and software support to teammates including repair, installation, upgrades, vendor partnership, etc. Software support can include installation, problem investigation, resolution, configuration changes, etc. while ensuring compliance with security policies.
Responsible for IT assets assigned to their territory including issuing, inventory, deployment, and maintenance. This includes life cycle planning and refresh of equipment and software.
Observes problem trends in order to report on frequent issues and documents, learnings and solutions in order to assist teammates with timely and consistent resolutions to frequently asked questions, including things like account lockouts, intermittent system issues, full facility impact issues, etc. in order to improve the team’s ability to respond quickly to needs.
Knowledge, Skills, & Abilities
Strong knowledge of Microsoft productivity tools (Word, Excell, PowerPoint and Teams).
Prior experience setting up, installing, cabling, and maintaining personal productivity, manufacturing IT and local area networking equipment.
Minimum Qualifications
Bachelor’s degree
Knowledge acquired through 3 to 5 years work experience
Valid driver's license required
Preferred Qualifications
Bachelor’s degree in Computer Science
Work Environment
Office environment
Travel will be as needed to support Memphis, TN, West Memphis, AR, Little Rock, AR and Camden, AR.
#LI-MP1
Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
Related keywords
Production ITOperational TechnologyHardware SupportSoftware SupportLocal Area NetworkingIT Asset ManagementIncident ResponseFault ManagementMicrosoft Productivity ToolsLife Cycle PlanningTechnical SupportField Technician
Coke One North America - A Coca-Cola System IT Services Company
Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2016
Headquarters
Atlanta, Georgia
LinkedIn followers
11,097
CONA Services is making IT Solutions happen for North American Coca-Cola Bottlers!
As our company name reveals CONA Services is mainly about 2 things:
1. CONA = Coke One North America, a common set of processes, data standards, manufacturing and customer solutions tailored for the North America
2. Services that enable a superior customer experience and digital business innovations for our Coca-Cola Bottlers that happen to be our customers, our leadership and partners at the same time.
Our mission is to provide advantaged business process and IT services to our members at the right costs to ultimately support those who are selling Coke everyday – “By the Bottlers for the Bottlers”.
Offices: 675 Ponce de Leon Ave NE, 6000, Atlanta, Georgia 30308, US
Information TechnologyBeverage Industry SolutionsBusiness Process ManagementCustomer Solutionsand Manufacturing SolutionsInformation Technology