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Location: Genoa, Italy Employment Type: Fixed-term contract (maternity cover); Full-time Job Title: Customer Service Representative Join Survitec as a Customer Service Representative in Genoa Are you ready to take the ne…
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Genoa, Liguria, Italy · Hybrid
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SUMMARY OF ROLE Primary Role of the job - Analyze customer’s request for quotation and project’s specifications - Prepare technical proposals and cost calculation for the solution - Support the sales team during alignmen…
Skills: Technical Proposal Preparation, Cost Calculation, Site Surveys, RFQ Analysis, AutoCAD
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The role involves managing the end-to-end customer journey from quotations to after-sales support for the distributor network. Key tasks include processing orders, resolving complex inquiries, and maintaining accurate customer data in the CRM.
Candidates must be fluent in both Italian and English with strong professional communication skills and customer service experience. A proactive, solution-driven mindset and the ability to handle non-standard cases without scripts are essential.
Location: Genoa, Italy
Employment Type: Fixed-term contract (maternity cover); Full-time
Job Title: Customer Service Representative
Join Survitec as a Customer Service Representative in Genoa
Are you ready to take the next step in your career and make a real impact in the maritime industry? Do you want your work to contribute to safety at sea while growing with a global leader?
Survitec, the world’s leading survival technology company, is looking for a Customer Service Representative to join our Marine division in Genoa, Italy. This is a newly created role with a clear purpose: supporting our distributor network and helping ensure life-saving equipment reaches those who need it most.
Why This Role Matters
As a Customer Service Representative at Survitec, you won’t just process orders - you’ll be a trusted partner to our customers involved in the entire customer journey, from first quotation to after-sales support, ensuring every interaction is smooth, professional, and solution-focused.
You’ll work daily in Italian and English, collaborate with international teams, and play a direct role in protecting lives across the Mediterranean and beyond.
If you’re motivated by purpose, thrive in a fast-paced environment, and enjoy solving complex challenges, this role is for you.
Key Responsibilities
About You – Skills & Qualifications
To succeed in this role, you will bring:
Why You Should Work for Us
This is not just another job - it’s a career with purpose.
Who are Survitec and what do we do?
Survitec is a global leader in Survival Technology, trusted to protect lives for over 168 years. Operating in more than 2,000 ports across 96 countries, we are the world’s largest manufacturer and supplier of liferafts, Marine Evacuation Systems (MES) and offshore rental PPE.
Our 2,000 global colleagues are driven by our purpose — “We Exist to Protect Lives” — designing and delivering innovative survival, fire and safety solutions that perform when lives depend on them.
How to Apply
To Apply, please click the Apply button and submit your application via our website.
Please note, we do not accept direct applications via email nor do we accept speculative CVs from recruitment agencies.
Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.
At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.
Trusted to Protect Lives
Survitec is a global leader in Survival Technology, operating in over 2,000 ports across 96 countries. Survitec is the world’s largest manufacturer and supplier of liferafts, Marine Evacuation Systems (MES) and offshore rental PPE. The Survitec team live by their purpose “We Exist to Protect Lives”. Throughout its 168-year history, Survitec has remained at the forefront of innovation, design and application engineering and is the trusted name when it comes to critical safety and survival solutions.
Offices: Survitec Group Ltd, Unit 7, 12 Quays, Morpeth Wharf, Birkenhead, CH41 1LF, GB
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