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Manage strategic third-party customer relationships and ensure the delivery of contract packaging commitments. Lead cross-functional teams to oversee onboarding, quality resolution, and the delivery of innovation and new product development projects.
Requirements
Requires 7-10 years of experience in FMCG, beverage, or manufacturing with expertise in commercial contract la contract management and supply processes. A tertiary degree in Business or Commerce is preferred.
Full job description
Enrich Your Everyday
Vinarchy is redefining the future of wine. Formed in 2025 through the merger of Accolade Wines and Pernod Ricard Winemakers, we’ve united heritage, craftsmanship and global scale into one imaginative, ambitious global wine company.
We challenge convention, champion innovation and push boundaries. Now we’re looking for someone who thrives in complexity, collaboration and customer partnership.
The Role
The Contract Pack Customer Manager acts as the voice of the customer within the business, fostering strong partnerships that support customer retention, operational excellence and sustainable growth across the contract packaging portfolio.
As the primary point of contact for contracted customers, this role is accountable for customer satisfaction, demand and production alignment, contract execution and customer performance.
The role works closely with Planning, Operations, Winemaking, Quality, Product Management and Finance teams to ensure customer requirements are delivered safely, efficiently and in line with agreed commitments.
Responsibilities:
Lead the management of key customer accounts
Develop and maintain strong customer relationships
Lead monthly business review meetings with customers
Monthly forecasting for third-party customers, ensuring alignment across Planning, MRP, Operations and Winemaking teams.
Manage the onboarding of new customers
Lead the management and resolution of customer quality incidents, including complaints, non-conformances (NCRs) and concessions
Partner with cross-functional stakeholders across Supply Chain, Operations, Quality, Finance and Product Management
Collaborate with Product Management and Finance teams to deliver customer innovation and New Product Development (NPD) initiatives.
Monitor and report on customer performance through monthly business reviews
Champion data integrity and accuracy across customer forecasts, inventory, production schedules and performance reporting.
Provide leadership, coaching and direction to the Third-Party Coordinator, ensuring effective execution of customer and operational priorities.
Essential
Minimum 7–10 years' experience in FMCG, beverage, wine, manufacturing or contract packaging environments.
Demonstrated experience managing complex customer contracts and commercial relationships
Proven experience leading cross-functional planning processes
Experience managing contract negotiations, service level agreements (SLAs) and contractual KPI performance.
Strong commercial acumen with experience interpreting customer profitability, cost-to-serve and P&L reporting.
Demonstrated ability to influence senior stakeholders both internally and externally.
Experience working with ERP, reporting and business management systems.
Preferred:
Tertiary qualification in Business, Commerce, Management or a related field.
Experience within wine, beverage manufacturing or contract packaging environments.
Experience presenting business performance reviews to senior customer stakeholders.
Experience managing customer onboarding, product launches and innovation projects.
Why Join Us
We’re committed to quality, safety and environmental responsibility. You’ll uphold QSE standards, champion responsible drinking and foster a culture built on respect, integrity and accountability.
Vinarchy is a place where passionate people do their best work. We empower our teams, celebrate success and offer a competitive rewards package.
You’ll also enjoy:
Staff wine allowance + exclusive wine offers
Paid Parental Leave and Loyalty Leave
Vinarchy Anniversary Day
National retail discounts
…and much more!
Ready to redefine your future — apply today.
Vinarchy is committed to a diverse, inclusive workplace. Candidates must provide proof of working rights and complete relevant pre‑employment screening.
Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy combines Vin (the French word for wine), with Archy (from the Ancient Greek word for leadership). Together it means wine leadership.
Vinarchy is one of the world’s leading dedicated wine companies and home to an incredible range of global brands led by Hardys, Campo Viejo and Jacob’s Creek. Our quality wines offer something for everyone, and every occasion – each bringing its own unique story to the world.
Our rich brand history stretches right back to the pioneering plantings of Johann Gramp and Thomas Hardy in the 1840s and 50s. Today, we craft wines in Australia, New Zealand, Spain and South Africa, with our global sourcing footprint also spanning premium grape growing regions in Italy, Argentina, France, the United States and Chile. We are proud to share our wines in almost every corner of the world.
We will redefine wine by meeting the fast-changing needs of our consumers with new formats, innovative products and experiences that welcome all into wine for moments of celebration and connection.
Vinarchy is a place where passionate people can do their very best work, break new ground and redefine the industry they love.
winewinemakingsupply chainviticultureand marketingWine And SpiritsFood and BeverageWholesale
How many Manufacturing jobs are open in Adelaide, Australia right now?
There are currently 149 open manufacturing positions in Adelaide, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Adelaide, Australia?
Companies currently hiring include George Weston Foods, Onesteel Reinforcing, Codan Limited, Clarke Energy, Cummins Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Adelaide, Australia?
Yes — 25 of the 149 open manufacturing positions offer remote or hybrid work (0 remote, 25 hybrid).
How do I apply for Manufacturing jobs in Adelaide, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.