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About us Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan, Singapore and India. We develop technology solutions for the s…
About us Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan, Singapore and India. We develop technology solutions for the s…
About us Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan, Singapore and India. We develop technology solutions for the s…
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Full-time
bachelor degree
Friendly and collaborative working environment, Learning and continuous development, Flexible working options, Competitive salary
Posted 17h ago
Apply by Aug 31
~40 hrs/week
Responsibilities
The Customer Experience Business Partner represents the voice of the customer to identify pain points and drive improvements across the bank. They collaborate with cross-functional teams to translate insights into actionable requirements and monitor the impact of customer-centric initiatives.
Requirements
Candidates must hold a bachelor's degree in a relevant field and possess at least five years of experience in customer experience, product management, or consulting. Strong analytical skills, the ability to influence stakeholders, and proficiency in both Greek and English are required.
Full job description
At Alpha Bank we are shaping the future of banking in Greece.
Through our large-scale Transformation Program, we are changing the way we operate, the way we deliver results and the way we service our Customers.
We understand our Customers’ needs and design experiences around them.
We work in partnership and invite diversity of skills and perspectives.
We are forward-thinking and drive continuous improvement.
We make things happen; we execute quickly and focus on what is essential.
If you are a change enthusiast who sets ambitious goals and works with a sense of purpose, we want to get to know you!
As a Customer Experience Business Partner, you will be responsible for representing the voice of the customer within the Bank, identifying customer pain points and driving improvements that enhance customer experience and deliver business value. You will work closely with business and technology teams, you will translate customer insights into actionable requirements, align stakeholders around customer experience priorities and support the successful delivery of initiatives across your assigned segment and/or product area.
What you will be doing
Listen to customers and frontline teams through workshops, listening sessions and other feedback channels to understand their needs and identify pain points across the customer journey
Build and maintain a clear, evidence-based view of customer pain points and opportunities, translating insights into actionable priorities aligned with customer and business needs
Define customer experience improvements and business requirements that address both immediate issues and underlying root causes
Partner with Product, Operations, Branch Network, Contact Centers, Digital Channels, Compliance, Risk, Legal and Technology teams to design and drive customer experience initiatives
Bring together stakeholders across the Bank, aligning priorities, roles and dependencies to support effective execution
Monitor the implementation and impact of initiatives, proactively identifying risks, bottlenecks and opportunities for improvement
Advise business leaders on customer experience priorities, embedding the customer perspective into decision-making and process design
Lead customer experience culture and awareness initiatives that strengthen customer focus across the organization
Communicate progress, outcomes and actions to stakeholders and frontline teams, ensuring customer feedback is visible and translated into meaningful change
What you need to have
A bachelor’s degree in Business Administration, Economics, Marketing or a related field
A minimum of five (5) years of experience in Customer Experience, Product Management, Customer Research, Customer Service, Consulting or related business functions
Strong understanding of customer journeys, products and business processes, combined with a genuine interest in understanding customer needs and pain points
Ability to translate customer insights into clear business requirements and customer-centric solutions
Strong analytical, problem-solving and root-cause analysis skills, with a structured and evidence-based approach to decision-making
Confidence in collaborating with technology teams and discussing technical solutions, requirements and delivery approaches
Ability to influence stakeholders, build trusted partnerships and drive change across cross-functional teams without formal authority
Resilience, conviction and the ability to challenge constructively in order to drive the right outcomes for customers and the business
Excellent communication, presentation and facilitation skills, with excellent command of both Greek and English.
What we offer
It’s all about our people. At Alpha Bank, you will enjoy:
A friendly and collaborative working environment that supports taking initiative and action
A culture that centers around learning and continuous development and encourages everyone to bring their best self to work
The opportunity to challenge your thinking through your participation in complex tasks and transformation projects
Being part of a large organization with a leading role in the Greek economy and a strong presence in the community
Flexible working options
A competitive salary and benefits
All applications will be acknowledged and treated in utmost confidence.
Our purpose at Alpha Bank is to enable progress in life and business for a better tomorrow, by integrating finance seamlessly into our customers’ lives. Since 1879, when J.F. Costopoulos founded Alpha Bank, our success is rooted in the relationships of trust we maintain with our customers. Today, we look to the future and aspire to be recognized as a reliable partner that helps businesses evolve and succeed in the green and digital economy, as well as an enabler of inclusive progress for our people, customers and communities. Join us on this journey.
Offices: 40 Stadiou Str., Athens, 10564, GR
Retail bankingElectronic BankingSMEs and Corporate BankingAsset management and Private BankingInvestment BankingBrokerageand Real Estate ManagementFinanceBankingFinancial Services
How many Management & Leadership jobs are open in Piraeus, Greece right now?
There are currently 34 open management & leadership positions in Piraeus, Greece listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Piraeus, Greece?
Companies currently hiring include Navarino, Alpha Bank, Antipollution SA, Jumbo SA, Conbulk Shipmanagement Corporation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Piraeus, Greece?
Yes — 10 of the 34 open management & leadership positions offer remote or hybrid work (0 remote, 10 hybrid).
How do I apply for Management & Leadership jobs in Piraeus, Greece?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.