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CEC Team Leader - Inbound - Credit Cards Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC Team Manager- Inbound Position Grade Manager Job Role Responsible for managing a te…
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Service Delivery Manager - Insurance - P&C Underwriting 4D
Noida, Uttar Pradesh, India · On-site
Senior$750M raised
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Sky Service Cards-Team Leader-Sky Channel-Contact Centre Inbound
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Full-time
bachelor degree
Posted 18d ago
Apply by Sep 7
~40 hrs/week
Responsibilities
The Team Leader is responsible for managing a team of 15-18 officers to deliver on quality, productivity, and sales benchmarks within the Credit Cards department. They must also monitor floor discipline, resolve escalated customer complaints, and provide ongoing process updates to the team.
Requirements
Candidates must hold a bachelor's degree and possess 5 to 6 years of relevant experience in financial product servicing, including at least one year in a leadership role. Excellent communication skills and the flexibility to work 24/7 shifts are required for this position.
Full job description
CEC Team Leader - Inbound - Credit Cards
Department
Customer Experience Center
Location
Thane/Noida/Bangalore
Reporting Relationship
CEC Team Manager- Inbound
Position Grade
Manager
Job Role
Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards
Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks
Manage Floor to monitor discipline on floor, resolve officer’s queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
Manage escalated customer calls (complaints) with end-to-end resolution
Job Description
Graduate
Minimum 5 to 6 years of relevant experience in servicing of financial products and at least one year in managing a team
Excellent communication skills – Verbal & Written
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
Related keywords
Team LeaderInboundCredit CardsCustomer Experience CenterQualityCall ProductivitySalesShrinkageFloor ManagementEscalation ManagementFinancial ProductsSOPsLeadershipCommunicationProcess UpdatesCustomer Service
One of India's leading banks offering a wide range of financial services that encompass every sphere of life.
Industry
Banking
Company size
10,001+ employees
Founded
1985
Headquarters
Mumbai, Maharashtra
LinkedIn followers
1,658,596
About Kotak Mahindra Group:
Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.
The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012.
The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html
Note: Our new toll-free number is 18004100.
SEBI registration details - https://www.kotak.bank.in/content/dam/Kotak/others/sebi-registration-details.pdf
Offices: 36-38A, Nariman Bhavan, 227 Nariman Point, Mumbai, Maharashtra 400021, IN · 8th Floor, Portsoken House, 155-157,, London, EC3N 1LS, GB · 50, Main Street,, Ste. 890, White Plains,, NY, NY 10606, US · Representative Office, Al Otaiba Building,, 907, Hamdan Street, Behind KFC,, Abu Dhabi, AE
How many Management & Leadership jobs are open in Noida, India right now?
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