Mexicali, Baja California, Mexico · Hybrid
Customer Excellence Quality Manager Mexicali, BC, México – Hybrid Approximately once per week onsite for the right candidate The Customer Excellence Quality Manager serves as a key connection between customers, key accou…
Skills: Stakeholder Management, Customer Relations, Quality Communication, Account Management, Conflict Resolution
Mexicali, Baja California, Mexico · Hybrid
Customer Excellence Quality Manager Mexicali, BC, México – Hybrid Approximately once per week onsite for the right candidate The Customer Excellence Quality Manager serves as a key connection between customers, key accou…
Skills: Stakeholder Management, Customer Relations, Quality Communication, Account Management, Conflict Resolution
Mexicali, Baja California, Mexico · Hybrid
Date Posted: 2026-07-17 Country: Mexico Location: MX-BCN-MEXICALI-496 ~ Calzada Manuel Gomez Morin #3200 ~ CALZADA Position Role Type: Unspecified Collins Aerospace is actively seeking a procurement professional to spear…
Skills: Procurement, RFP Creation, Negotiation, Cost Analysis, SAP
Mexicali, Baja California, Mexico · On-site
Garrett Advancing Motion is the true pioneer of automotive powertrain technologies dating back more than 60 years. It continues today as the world’s leader in technology solutions for passenger cars, commercial vehicles,…
Skills: Supplier Scouting, Negotiation Skills, Project Management, Supplier Management, Procurement Strategy
Mexicali, Baja California, Mexico · On-site
Key Responsibilities Quality Leadership & Operations Supervise daily activities of quality inspectors, technicians, and auditors on assigned shifts. Ensure compliance with company quality standards, customer specificatio…
Skills: Quality Leadership, Root Cause Analysis, Statistical Process Control, FMEA, Control Plans
Mexicali, Baja California, Mexico · On-site
RESPONSIBILITIES Continuous improvement: process inspection, first past rate, start up, nonconformance material, scrap. Information acquirement. Data Stratification (Paretos) and Data trends. Replication of failure modes…
Skills: Continuous Improvement, Root Cause Analysis, FMEA, SPC, 8-D Tool
Mexicali, Baja California, Mexico · On-site
Key Responsibilities Quality Leadership & Operations Supervise daily activities of quality inspectors, technicians, and auditors on assigned shifts. Ensure compliance with company quality standards, customer specificatio…
Skills: Quality Leadership, Root Cause Analysis, Statistical Process Control, FMEA, Control Plans
Mexicali, Baja California, Mexico · On-site
LIDER DE MANTENIMIENTO V (SERVICIOS) in GAC Mexicali Unique Skills: Lead Engineer activities for efficient transportation and cafeteria operations, improving employee attendance, safety, and satisfaction. A dedicated lea…
Skills: TPM, Preventive Maintenance, Predictive Maintenance, Corrective Maintenance, Project Management
Mexicali, Baja California, Mexico · Remote OK
Date Posted: 2026-07-16 Country: Mexico Location: MX-BCN-MEXICALI-238 ~ Blvd Venustiano Carranza #238 ~ BLDG 238, Desarrollo Industrial Colorado Position Role Type: Unspecified Collins Aerospace is seeking a Procurement …
Skills: Procure-to-Pay, Indirect Materials Management, Sourcing Strategy, Contract Negotiation, Financial Analysis
Mexicali, Baja California, Mexico · On-site
Profesionista en Desarrollo (OPEX) in GAC Mexicali Unique Skills: Education and Experience Requirements Carrera profesional terminada. Job Description Position Purpose: En Gulfstream apoyamos las habilidades profesionale…
Skills: Continuous Improvement, Project Management, Microsoft Office, Teamwork, Proactivity
Mexicali, Baja California, Mexico · On-site
Job Description Responsibilities: Anticipate and plan for long-term HR needs and trends.Lead Human Resources practices and objectives that will provide an employee-oriented, high-performance culture that emphasizes quali…
Skills: HR Management, Labor Relations, Union Negotiations, Compensation & Benefits, Organizational Development
Mexicali, Baja California, Mexico · On-site
LIDER DE MANTENIMIENTO V 1 in GAC Mexicali Unique Skills: Education and Experience Requirements Bachelor's Degree Industrial Engineering. Bachelor's Degree Mechanical Engineering. 8 years of experience in a leadership ro…
Skills: TPM, Preventive Maintenance, Predictive Maintenance, Corrective Maintenance, Project Management
Mexicali, Baja California, Mexico · On-site
POSITION SUMMARY Advanced Manufacturing Engineer will lead and oversight multiple projects on Power BU, focused on Reynosa Operations leading product transfers, new product introduction programs, process improvements, an…
Skills: Advanced Manufacturing, Lean Manufacturing, Six Sigma, New Product Introduction, Project Management
Mexicali, Baja California, Mexico · On-site
Profesionista en Desarrollo (Fabricación) in GAC Mexicali Unique Skills: Project Management, Microsoft Office Suite (Excel, PowerPoint, Word, Outlook),PowerPoint Presentation Development,Event Planning and Organization,E…
Skills: Project Management, Microsoft Office Suite, PowerPoint Presentation Development, Event Planning and Organization, Event Coordination
Mexicali, Baja California, Mexico · On-site
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Skills: SAP S4, SAP ME, Manufacturing Execution Systems, Supply Chain Management, Functional Design
Mexicali, Baja California, Mexico · On-site
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Skills: Manufacturing Engineering, Failure Analysis, Continuous Improvement, Budget Management, Process Validation
Mexicali, Baja California, Mexico · On-site
Especialista en Capacitación CE2 in GAC Mexicali Unique Skills: Ingeniería Industrial o afín Amplia habilidad de comunicación Alto nivel de autonomía Alto dinamismo Inglés Intermedio Education and Experience Requirements…
Skills: Industrial Engineering, Communication Skills, Autonomy, Dynamism, Intermediate English
Mexicali, Baja California, Mexico · On-site
Practicante (OPEX) in GAC Mexicali Unique Skills: Education and Experience Requirements Carrera universitaria en curso. Job Description Position Purpose: En Gulfstream apoyamos las habilidades profesionales de estudiante…
Skills: Microsoft Office, Teamwork, Proactivity, Advanced English, Continuous Improvement
Mexicali, Baja California, Mexico · On-site
Profesionista en Desarrollo (OPEX) in GAC Mexicali Unique Skills: Education and Experience Requirements Carrera profesional terminada. Job Description Position Purpose: En Gulfstream apoyamos las habilidades profesionale…
Skills: Continuous Improvement, Project Management, Microsoft Office, Teamwork, Proactivity
Mexicali, Baja California, Mexico · On-site
ALTEN MÉXICO, líder global en consultoría de ingeniería y tecnología, ofrece soluciones innovadoras en sectores como automotriz, aeroespacial, energía y telecomunicaciones. Como parte del grupo ALTEN, aprovechamos nuestr…
Skills: Project Management, Plant Launch, Manufacturing Transfer, Oracle ERP, Production Ramp-up
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Acts as the primary quality contact for North American customers and stakeholders to represent the Voice of the Market. Coordinates responses to quality escalations and ensures timely communication regarding corrective actions and improvement initiatives.
Requires a Bachelor's degree in Engineering, Quality Management, Life Sciences, or a related field with experience in customer-facing corporate roles. Preference is given to candidates with experience in regulated industries like medical devices or healthcare and the ability to travel 20-40%.
Customer Excellence Quality Manager
Mexicali, BC, México – Hybrid
Approximately once per week onsite for the right candidate
The Customer Excellence Quality Manager serves as a key connection between customers, key accounts, local markets, Quality Headquarters, and internal business partners across North America.
This highly visible, customer-facing role focuses on stakeholder management, customer service excellence, and quality communication. You will represent the Voice of the Market within Sonova, ensuring customer feedback, quality concerns, and emerging issues are clearly communicated and coordinated through resolution.
Act as a primary quality contact for customers, key accounts, local markets, and internal stakeholders across North America.
Build trusted relationships with customers, commercial teams, Quality Headquarters, operational sites, and global partners.
Represent the Voice of the Market by gathering customer feedback and communicating market needs, concerns, and emerging quality issues.
Coordinate clear, professional communication during customer escalations, major quality events, and hypercare activities.
Partner with Customer Service, Quality, Commercial, Operations, and other internal teams to ensure a coordinated customer response.
Provide customers and stakeholders with timely updates regarding quality investigations, corrective actions, and improvement initiatives.
Support customer meetings, business reviews, quality reviews, and recovery activities following significant quality concerns.
Track open actions and maintain consistent stakeholder communication through resolution and closure.
Promote customer service excellence by helping Sonova deliver a responsive, consistent, and trusted customer experience.
Bachelor’s degree in Engineering, Quality Management, Life Sciences, Audiology, Business, Communications, or a related field.
Experience in stakeholder management, customer relations, customer service, account management, quality, or another customer-facing corporate role.
Strong communication and relationship-building skills, with the ability to work effectively with customers, key accounts, and senior stakeholders.
Comfortable presenting information, managing sensitive conversations, and communicating during customer escalations.
Highly organized, responsive, diplomatic, and able to coordinate multiple stakeholders and priorities.
Customer-focused, accountable, and able to influence outcomes without direct authority.
Business fluency in English is required; additional regional languages are an advantage.
Experience in the medical-device, healthcare, audiology, or another regulated industry is preferred.
Willingness to travel approximately 20–40% throughout North America.
Don’t meet every qualification? If you are customer-focused, skilled at building relationships, and willing to learn, we would still love to hear from you!
Benefits in accordance with the Federal Labor Law (LFT)
Savings fund (Fondo de Ahorro)
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations. In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.
Offices: Laubisrütistrasse 28, Stäfa, 8712, CH
There are currently 146 open management & leadership positions in Mexicali, Mexico listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include RTX, Vertiv, Gulfstream Aerospace, Intuitive, Honeywell Technologies, among others. Browse the listings above to see every active employer.
Yes — 14 of the 146 open management & leadership positions offer remote or hybrid work (8 remote, 6 hybrid).
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