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Kowloon, Hong Kong, China · On-site
Mid level$16B raised
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AVP, Customer Onboarding & Specialist, Business Banking - Hang Seng Bank (HK)
Kowloon, Hong Kong, China · On-site
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Full-time
bachelor degree
Career development opportunities, Competitive compensation packages
Posted 19d ago
~40 hrs/week
Responsibilities
The Assistant Collections Manager will lead a team to manage delinquent retail secured loan portfolios and oversee the end-to-end litigation process for property repossession. They are also responsible for compiling statistical reports, managing customer complaints, and performing risk account reviews to recommend mitigation actions.
Requirements
Candidates must hold a university degree in a related discipline and possess at least 2 years of experience in debt recovery or secured lending. Proficiency in English and Chinese is required, along with strong analytical, communication, and PC application skills.
Full job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth (RB&W) Business Risk Management, Fraud and Credit Control - Credit Control Services
We are currently seeking a high caliber professional to join our team as Assistant Collections Manager (Secured Collections).
Principal responsibilities
Support the Line Manager in leading a team responsible for managing delinquent within the retail secured loan portfolio (mortgage loan), ensuring day-to-day activities are delivered effectively.
Manage the HKMC enquiry promptly and professionally, ensuring it is reviewed, addressed, and actioned appropriately. Initiate legal proceedings against debtors by instructing approved external law firms, and oversee the end-to-end litigation process, including property repossession and the disposal of repossessed assets.
Carry out account maintenance and provide administrative support, helping to keep account record accurate and operational processes running smoothly. Support the Risk Management process by coordinating required activities and ensuring relevant information is captured accurately and on time.
Compile and prepare statistical reports and performance insights, presenting clear, management-ready analysis to enable effective review and decision-making.
Perform periodic and ad hoc reviews of risk accounts and recommend appropriate mitigation actions based on identified risks and emerging issues.
Manage customer complaints by acknowledging issues promptly, gathering relevant information, and maintaining clear communication throughout the process.
Conduct the necessary investigations to establish the facts, identify root causes, and determine appropriate resolution actions in line with agreed standards and timelines.
Requirements
University degree in a related discipline OR other relevant qualifications
Minimum 2 years' experience in debt recovery / secured lending and mortgage business, with exposure to credit control / administration
Strong self-motivation, good interpersonal, communication, credit analytic and supervisory skills
Good knowledge of PC application software such as MS Word, Excel and Access
Proficiency in both English and Chinese, fluency in Putonghua an advantage
Great sense of ownership and servicing mind-set to ensure efficient and effective customer service processes
You’ll achieve more when you join Hang Seng Bank Limited.
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking
How many Management & Leadership jobs are open in Kowloon, China right now?
There are currently 155 open management & leadership positions in Kowloon, China listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include HSBC, Marriott International Hotels, Inc., Morgan Stanley, AIA, HKT, among others. Browse the listings above to see every active employer.
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