Issy-les-Moulineaux, Ile-de-France, France · Hybrid
Senior
Company Description 🌍 Join Accor – a professional journey at the heart of a committed, international and transforming group Accor, a global leader in hospitality, present in more than 110 countries with 5,500 hotels, we…
Skills: Functional Support, Incident Management, Problem Management, Data Analysis, Process Improvement
Issy-les-Moulineaux, Ile-de-France, France · On-site
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Description de l'entreprise ACCORHOTELS Nous sommes bien plus qu’un leader mondial. Nous sommes plus de 250 000 femmes et hommes à partager quelque chose d’unique chaque jour, nous accueillons le monde. Nous veillons sur…
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Issy-les-Moulineaux, Ile-de-France, France · On-site
Mid level$4.3B raised
Description de l'entreprise ACCORHOTELS Nous sommes bien plus qu’un leader mondial. Nous sommes plus de 250 000 femmes et hommes à partager quelque chose d’unique chaque jour, nous accueillons le monde. Nous veillons sur…
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CANAL+ Group
CDI - CHEF DE PROJET INGENIERIE - (F/H/X)
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Issy-les-Moulineaux, Ile-de-France, France · On-site
Senior+
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Issy-les-Moulineaux, Ile-de-France, France · On-site
Mid level$5.7B raised
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Nestlé
Strategic Revenue Manager (RGM) Food F/H
Issy-les-Moulineaux, Ile-de-France, France · On-site
Senior+
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Issy-les-Moulineaux, Ile-de-France, France · On-site
Senior+
EN UN COUP D’ŒIL : CDD - dès que possible jusqu'au 31/03/2027 Issy-les-Moulineaux (92) Bac +5 École de Commerce ou équivalent Une expérience 8 à 12 ans d’expérience avec une expérience confirmée en Generating Demand et D…
Issy-les-Moulineaux, Ile-de-France, France · Hybrid
Senior+$5.7B raised
Chez Capgemini Invent, nous croyons que l’innovation est le moteur du changement . En tant que consultants en transformation digitale , nous combinons nos capacités stratégiques , créatives et scientifiques , en collabor…
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Issy-les-Moulineaux, Ile-de-France, France · On-site
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Issy-les-Moulineaux, Ile-de-France, France · Hybrid
Mid level
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Issy-les-Moulineaux, Ile-de-France, France · On-site
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Issy-les-Moulineaux, Ile-de-France, France · Hybrid
$28k–$33k/yr
Mid level
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Issy-les-Moulineaux, Ile-de-France, France · Hybrid
$28k–$33k/yr
Mid level
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Issy-les-Moulineaux, Ile-de-France, France · Hybrid
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Consultant / Consultante Stratégie Data et Customer Experience
Issy-les-Moulineaux, Ile-de-France, France · Hybrid
Entry level$5.7B raised
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Issy-les-Moulineaux, Ile-de-France, France · On-site
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Alternance - Achats Matières Premières et Packaging - H/F/X - GROUPE ROCHER
Issy-les-Moulineaux, Ile-de-France, France · Hybrid
Entry level
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Issy-les-Moulineaux, Ile-de-France, France · On-site
Mid level
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Full-time
Remote Work, Flexible Working Options, Preferential Hotel Rates, Volunteering Program, Cultural and Sports Activity Financing, Sustainable Mobility Package
Posted 19d ago
~40 hrs/week
Responsibilities
The expert ensures operational excellence and performance of the Opéra Cloud PMS by resolving complex cases and acting as a link between support and product teams. They are also responsible for mentoring L1 support teams and optimizing the client-centric knowledge base.
Requirements
Requires over 5 years of experience in functional support within the hospitality or IT sectors. Candidates must be fluent in English and possess strong analytical and organizational skills.
Full job description
Company Description
🌍 Join Accor – a professional journey at the heart of a committed, international and transforming group
Accor, a global leader in hospitality, present in more than 110 countries with 5,500 hotels, welcomes you to its offices located in Issy-les-Moulineaux.
This is where the Group’s global expertise comes together: strategy, finance, human resources, legal, technology, marketing, sustainability, communication, audit, procurement, etc.
Joining Accor means actively contributing to defining, structuring, and supporting the transformation of an international group, in direct connection with operational teams around the world.
Job Description
The Opéra Cloud PMS L2 expert ensures operational excellence, performance and continuous improvement across the PMS domain. He provides in-depth analysis, resolves complex cases and acts as a vital link between support teams and product teams to proactively tackle issues. He will also be instrumental in mentoring and upskilling L1 support teams , fostering a culture of continuous learning and problem-solving to enhance their autonomy. He’s responsible for optimizing support processes, developing a client-centric knowledge base, and strategically preparing for future support needs.
Main responsibilities
Ensure Strategic Support Readiness:
End to end understanding of technical domain and ensure support path is clear
Provide regular progress reports to management on areas of improvement
Anticipate operational impact, objectives, and integration roadmap
Coordinate implementation of support processes and tools across stakeholders
Design and deliver effective training on new tools, processes, and updates
Ensure smooth transitions, including Hypercare support phases
Lead change management activities and ensure team readiness
Improve Operational Performance:
Act as a primary escalation point and mentor for HCSMs and L1 & L2 support agents , guiding them through complex issues and empowering them to resolve higher-tier incidents independently over time
Monitor daily activity and tool performance to detect and move forward with unusual trends
Autonomously track KPIs in your application domain and recommend enhancement to improve resolution times, reduce escalations, and increase L1 first-contact resolution rates
Leverage deep domain and tool expertise to provide insights and drive corrective actions.
Lead complex case resolution, acting as the application expert for Hotel care support and operations, with a strong focus on identifying root causes and implementing preventative measures
Coordinate with L3/IT teams for in-depth investigations, backlog management, and technical committees to understand bug corrections, track enhancement requests and address recurring issues.
Knowledge Management & Process Improvement:
Enhance and maintain a customer-oriented knowledge base ensuring intuitive content, for both support teams and hotels
Optimize support processes to reduce resolution times and improve efficiency.
Implement feedback mechanisms to identify and close knowledge gaps.
Lead knowledge sharing sessions and workshops for L1/L2 teams, translating complex technical information into actionable insights and best practices
Drive the adoption of self-service tools and resources for L1 support and end-users, reducing reliance on direct L2 intervention for common issues
Qualifications
5+ years in Functional Support , specifically within Hospitality, IT or product teams
Experience in incident/problem management, data analysis, and process improvement.
Familiarity with knowledge management and project support.
Fluent in English (read, written, spoken)
French is a plus
Dynamic, Proactive and autonomous
Positive & performance driven mindset
Analytical thinker
Organized & customer-centric
Additional Information
💡 Why join us?
And what are our commitments?
To the world
Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
We adopt a continuous improvement approach to reduce the environmental impact of digital across all our projects.
To your career
We enable all our employees to maintain a healthy work-life balance and give them the means to shape their working environment in their own image.
Dedicated Talent Management, continuous improvement, and training and development paths are defined both individually and collectively so that we can grow together, every day.
Concretely, at Accor:
Remote work possible several days per week from France and flexible working options: work from home, our offices, or even our hotels and coworking spaces thanks to Worklib.
And also,
ALL - Heartist® program: preferential rates and flash offers for unforgettable stays and experiences across all our Accor locations and with our partners worldwide.
Heartist® for Good volunteering program: 1 day offered during your working time to get involved with a non-profit organization.
A Social and Economic Committee (CSE) that supports you in financing your cultural and sports activities.
Sustainable Mobility Package for using an eco-friendly means of transportation or a “company bike” program in partnership with Zenride.
Coverage of urban public transport subscriptions between home and workplace, in accordance with the French Finance Law scale.
Meal vouchers with a face value of €11.
A mandatory health insurance plan funded at 50% by Accor, at no additional cost in case of enrollment of your dependents.
Not to mention attractive working conditions with collaborative workspaces, restaurants, game areas, as well as well-being and sports spaces on site or through Gymlib.
Your talent and motivation are our only selection criteria.
We value the richness of diverse nationalities, personalities, and professional backgrounds.
We know how to adapt to the specific needs of our employees, particularly those with disabilities.
We encourage all applications, without distinction of gender, so dare to apply!
For us, recruitment is above all a story of encounters.
Does this role appeal to you? Apply, and we will offer you:
An initial discussion with our recruitment team to present the key elements of the role or guide you toward a position that may better suit you,
One or more interviews with managers and team members,
For certain roles, you may also be asked to complete a test or case study, as well as a questionnaire about your personality and motivations.
A final interview with our Human Resources team to discuss our Group culture, working environment, training program, and career prospects, as well as the different Group benefits.
Personalized feedback.
Job-Category: Tech & Digital
Job Type: Permanent
Related keywords
Opéra Cloud PMSHospitalityL2 SupportHCSMKPI TrackingRoot Cause AnalysisHypercareSelf-Service ToolsTechnical DomainIncident ResolutionKnowledge BaseTech & Digital
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable. Known for grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, we have been the stage for some of the most significant moments in global history.
As a part of ALL - the Accor Live Limitless Lifestyle Loyalty Program, with 90 exceptional addresses in 32 countries, we are as favored by world leaders and business travelers as we are by families and those with a penchant for luxurious travels.
Fairmont Hotels stand at the intersection of elegance and culture, where significant occasions are honored and pivotal global events unfold. Wherever we are situated, our hotels become the cultural and social heart of the community; so immersed in local traditions and so deeply connected to our surroundings, Fairmont Hotels are seen as an essential part of their respective destinations.
How many Management & Leadership jobs are open in Issy-les-Moulineaux, France right now?
There are currently 381 open management & leadership positions in Issy-les-Moulineaux, France listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Issy-les-Moulineaux, France?
Companies currently hiring include Capgemini, Fairmont Hotels & Resorts, Groupe Rocher, Nestlé, CANAL+ Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Issy-les-Moulineaux, France?
Yes — 195 of the 381 open management & leadership positions offer remote or hybrid work (5 remote, 190 hybrid).
How do I apply for Management & Leadership jobs in Issy-les-Moulineaux, France?
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