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Full-time
bachelor degree, professional certificate
Private healthcare, Annual leave, Enhanced workplace pension scheme, Discount and wellbeing portal, Life assurance, Bonus payment
Posted 14d ago
~40 hrs/week
Responsibilities
The Field Service Engineer is responsible for diagnosing, servicing, and repairing industrial cleaning equipment to ensure optimal performance and customer satisfaction. They must also maintain accurate service records, manage van stock, and adhere to all health and safety procedures.
Requirements
Candidates should have a bachelor's degree or equivalent certification in mechanical or electrical engineering and a full UK manual driving licence. Previous experience in servicing industrial cleaning equipment and proficiency in mechanical, hydraulic, and electrical systems are highly desirable.
Full job description
Business Overview
At ICE we strive to encourage personal development and career progression, offering on-the-job training as well as support for professional qualifications for our employees. We are a fast-growing business and this position would suit someone who likes to hit the ground running and has a drive for success.
Role Overview
As a Field Service Engineer, your role revolves around providing expert repair and maintenance services to ensure the optimal performance and longevity of various cleaning machinery. You will be responsible for diagnosing, servicing, and repairing a diverse range of equipment, ensuring service and repairs are completed within agreed Service Level Agreements to achieve customer satisfaction.
Key Responsibilities and Accountabilities:
Provide quality support to our customers through courteous and knowledgeable communication.
Ensure all jobs are attended to and repairs are completed within the contracted service level agreement.
Attend follow up calls in a timely manner to complete repairs where additional parts have been ordered.
Attend and complete scheduled planned maintenance services as instructed.
Attend and complete all scheduled Portable Appliance Test (PA Test) calls on time.
Maintain and control the highest standard of service and repair made to machinery.
Ensure all Health and Safety rules and procedures are adhered to at all times.
Follow all technician procedures issued and ensure they are fully understood.
Update all jobs in real time on our central database system, SERVICESMARTPro (SSP), and follow working procedures to ensure correct data is captured.
Provide accurate and detailed reports upon every site visit to maintain integrity of asset data across our customer sites and on our system.
Order parts via the system to complete breakdown calls.
Booking parts in/out to ensure van stock re-ordering levels are adhered to and parts are correctly replenished.
Help develop more efficient systems of work and/or to use any resultant change.
Regularly review vehicle conditions and to ensure it is kept tidy internally and externally to promote the quality brand.
Attend company service and business review meetings.
Relevant certifications or training in industrial equipment repair and maintenance (e.g., Certified Industrial Maintenance Mechanic, Certified Maintenance & Reliability Professional) is advantageous.
Full UK Manual Driving Licence essential
Proficiency in diagnosing, servicing, and repairing industrial cleaning equipment such as vacuum cleaners, pressure washers, scrubbers, and sweepers.
Strong mechanical aptitude with a comprehensive understanding of mechanical, hydraulic, pneumatic, and electrical systems.
Ability to interpret technical manuals, schematics, and diagrams to effectively troubleshoot equipment malfunctions and implement repair solutions.
Excellent problem-solving skills with the ability to quickly identify root causes of issues and develop practical resolutions.
Strong communication skills, both verbal and written, with the ability to effectively interact with customers, colleagues, and stakeholders.
Attention to detail and accuracy in documenting service activities, including repair procedures, parts utilized, and customer interactions.
Proficient in using tools and equipment commonly employed in equipment repair and maintenance, including diagnostic instruments, hand tools, and power tools.
Familiarity with safety protocols and regulatory requirements governing industrial equipment servicing and maintenance.
Customer-focused mindset with a commitment to delivering high-quality service and exceeding customer expectations.
Previous experience in servicing and repairing industrial cleaning equipment is highly desirable.
Demonstrated experience in a field service engineering role, preferably in an industrial or manufacturing environment.
Proven track record of effectively diagnosing and resolving equipment malfunctions in a timely manner.
Experience with preventive maintenance practices and implementing maintenance schedules to ensure equipment reliability and longevity.
Familiarity with inventory management systems and processes for tracking spare parts and consumables.
Prior exposure to providing technical support and training to customers or colleagues on equipment operation and maintenance procedures.
Strong physical condition with the capability to perform manual handling duties, such as lifting heavy industrial battery packs.
Proficient IT skills, including proficiency in operating tablet devices.
Comprehensive experience with internal combustion (IC) engines, encompassing petrol, diesel, and liquefied petroleum gas (LPG) variants.
Competitive salary
Private healthcare
21 days annual leave plus bank holidays
Enhanced workplace pension scheme
Access to our discount and wellbeing portal, ICE Cube
Life assurance which is 2x annual salary
Bonus payment of £100.00 following 5 years’ service then an additional £25.00 for each subsequent year of service e.g. £125.00 following 6 years’ service
Holiday buy back scheme
With over 50 years of experience, ICE is the UK’s largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education. As well as supplying and servicing traditional cleaning equipment, we also have over a decade of experience in robotic floor cleaning machines. We are not only committed to a greener future through our own ESG strategy, but we also place the utmost focus on ensuring we offer products and services to customers that support their own sustainability goals and commitments.
At ICE we strive to encourage personal development and career progression, offering on-the-job training as well as support for professional qualifications for our employees. We are a fast-growing business, and this position would suit someone who likes to hit the ground running and has a drive for success.
How we do it:
But we’re still growing, and that’s why we need you.
ICE is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at ICE are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
Want to join our mission?
Join a team that's raising the standards across the industry - your next opportunity starts here!
Related keywords
Field Service EngineerMechanical EngineeringElectrical EngineeringIndustrial Cleaning EquipmentPreventive MaintenanceHydraulicsPneumaticsTroubleshootingInventory ManagementInternal Combustion EnginesHealth and SafetyService Level AgreementsAsset DataDiagnostic ToolsManual HandlingTablet Proficiency
Countrywide Hire, Sales, Parts & Service of Cleaning Machines & Janitorial Supplies
Industry
Facilities Services
Company size
11-50 employees
Founded
1995
Headquarters
Dublin 12, Dublin
LinkedIn followers
717
Our team is here to help you save time and money! We achieve this by understanding your cleaning equipment needs and providing you with customised cleaning solutions to get the job done efficiently and economically - backed by expert service initiatives to boot! Industrial Cleaning Equipment has been a key part of the cleaning industry in Ireland since 1984 and in that time we have amassed a wealth of knowledge, experience and expertise. When it comes to your cleaning requirements, there isn’t much we haven’t seen or a problem we haven’t solved!
Working in partnership with some of the world’s largest and leading quality assured brands, you can be confident our solutions combine convenience, savings, quality, sustainability and safety.
Our team of dedicated professionals is committed to exceeding your expectations and helping you achieve your cleaning and service requirements. Contact us today on +353-1-4601277 to see how we can help you save time and money.
Offices: Unit 5 Western Business Park, Oak Close, Dublin 12, Dublin D12 A729, IE
How many Logistics jobs are open in Sheffield, United Kingdom right now?
There are currently 116 open logistics positions in Sheffield, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Sheffield, United Kingdom?
Companies currently hiring include NEXT PLC, Evri, DPD UK, Great Bear Distribution Ltd., Sainsbury's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Sheffield, United Kingdom?
Yes — 9 of the 116 open logistics positions offer remote or hybrid work (1 remote, 8 hybrid).
How do I apply for Logistics jobs in Sheffield, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.