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Full-time
bachelor degree
Posted 7d ago
~40 hrs/week
Responsibilities
The Duty Supervisor is responsible for planning, directing, and overseeing all airport operations, including passenger and aircraft handling, to ensure safety, security, and service standards are met. They manage operational disruptions, coordinate with various control centers, and ensure compliance with regulatory and company requirements.
Requirements
Candidates must have 5-7 years of experience in the service, hospitality, or airline industry, with a proven track record in a supervisory role within a high-pressure environment. A degree-level education or equivalent industry experience is desired, along with strong communication skills and a deep understanding of aviation policies.
Full job description
Job Description
Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services.
As a Duty Supervisor, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. You will ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. And supervise all elements of operations while on duty.
Accountabilities
Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements
Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting
Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests
Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity
Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans
Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays
Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets
Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs
Ensuring adherence to local authority requirements, including but not limited to arrival/departure documentation and reporting
Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards, and threats
Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulation
Qualifications
Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills
Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required
Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies
Mature personality with outstanding communication skills, supervisory skills, and passion to deliver service
Ability to balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift
Additional Information
Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
Marhaba! Welcome to Etihad Airways. We are proud to be the national airline of the UAE, flying to 100+ destinations via Abu Dhabi.
At Etihad, we don't stop at the border of what's possible, we go beyond it. Proudly inspired by our Emirati identity, we are dedicated to delivering extraordinary travel experiences, helping our guests realise their ambitions.
Our journey started in 2003. Since then, we have proudly helped millions of guests travel the globe. We are honoured to have had over 12 million valued members join our Etihad Guest loyalty programme.
Diversity is key in driving us forward. At 12,000+ employees representing 140+ nationalities, our team comes together to deliver exceptional experiences at every stage of the journey.
If you share our spirit of ambition and would like to reach new heights, visit https://careers.etihad.com/
Offices: P.O. Box 35566, New Airport Road, Khalifa City A, Abu Dhabi, Abu Dhabi 35566, AE
AirlineTraveland Air ServicesHospitalityTransportationAerospace
How many Logistics jobs are open in Riyadh, Saudi Arabia right now?
There are currently 252 open logistics positions in Riyadh, Saudi Arabia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Riyadh, Saudi Arabia?
Companies currently hiring include Qiddiya | القدية, Amazon, DAR ENGINEERING, Ninja 🥷🏽 نينجا, Delivery Hero, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Riyadh, Saudi Arabia?
Yes — 8 of the 252 open logistics positions offer remote or hybrid work (2 remote, 6 hybrid).
How do I apply for Logistics jobs in Riyadh, Saudi Arabia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.