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Full-time
25 Days Annual Leave, Extra WTW Day, Private Healthcare, Life Insurance, Group Income Protection, Regular Health Assessments
Posted 39d ago
~40 hrs/week
Responsibilities
Oversee a portfolio of post-placement clients and support Client Executives in providing high-quality service within the Marine CUBS team. Manage administrative tasks, technical solutions for placements, and maintain strong relationships with clients and stakeholders.
Requirements
Candidates should have a proven track record in client service and the ability to build effective relationships with stakeholders. Insurance experience is preferred, along with strong communication skills and the ability to work under pressure.
Full job description
This dynamic and developing role is Hybrid with required days in our Ipswich Office, overseeing a portfolio of clients ‘post placement / non-contractual’ along with supporting Client Executives to provide excellent Client Service. The successful candidate will be part of the Marine CUBS team. This role is mainly Administration based along with some elements of technical solutions for both direct and reinsurance placements. Will also manage and help develop client and Willis Towers Watson relationships.
The Role:
Client Relationship Management
Understand the clients’ business needs and look for solutions to deliver those needs through the provision of ongoing service. Investigating / trouble shooting and the ability to see queries through to resolution
Understand, apply and where necessary explain the business unit policies and procedures
Provide subject matter expertise where required
Draw on expertise within the wider Business Unit and across the Group for clients as required
Liaise with clients and build strong relationships
Business Development
Actively support the Business Unit drive of the sales process and business area practice activity
Action new business enquiries to ensure they have correct regulatory and compliance checks prior to the sales team placing the business.
Placement Management
Work closely and maintain working relationships with key stakeholders
SPOE (Second Pair of Eyes) checks and approving CEM documents before the Sales Team send to clients.
Checking correct documentation has been received and issued and completing real time filing to pass audit checks.
Ensure compliant processing within internal metric framework
Ensure accurate loading of data within agreed time and quality standards
Check policies and client documentation as appropriate in conjunction with colleagues in Mumbai
Operational and Service Delivery
Deliver ‘Post Placement’ client service, adhering to standardized policies, procedures, and service standards by utilizing a range of system applications.
Support the Business Unit in accurate budgeting, forecasting, and tracking of revenue
Deliver high levels of client service in line with Marine standard operating procedures for client activity
Communicate effectively with clients, associates, markets, and others where appropriate to maximize service delivery levels
Manage KPIs/SLAs to ensure targets are met
Ensure adherence to Group policies, procedures, and all regulatory requirements
At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.
Offices: 51 Lime Street, London, England EC3M 7DQ, GB · 800 N Glebe Rd, Floor 10, Arlington, Virginia 22203, US
How many Logistics jobs are open in Ipswich, United Kingdom right now?
There are currently 47 open logistics positions in Ipswich, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Ipswich, United Kingdom?
Companies currently hiring include Stericycle, Amazon, Biffa, Freightliner Ltd, Clarksons Port Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Ipswich, United Kingdom?
Yes — 3 of the 47 open logistics positions offer remote or hybrid work (0 remote, 3 hybrid).
How do I apply for Logistics jobs in Ipswich, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.