Hanoi, Vietnam · On-site
About the Opportunity Discova is looking for a Reservation Executive to join the team in Hanoi, Vietnam as a Reservations team member. The Reservations Executive plays a key role to ensure that Discova meets and exceeds …
Skills: Problem-solving, Customer service, Time management, Priority management, Microsoft Office
Hanoi, Vietnam · On-site
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Hanoi, Vietnam · On-site
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Hanoi, Vietnam · On-site
About the Opportunity Discova is looking for a Reservation Executive to join the team in Hanoi, Vietnam as a Reservations team member. The Reservations Executive plays a key role to ensure that Discova meets and exceeds …
Skills: Problem Solving, Customer Service, Attention To Detail, Time Management, Priority Management
Hanoi, Vietnam · On-site
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Hanoi, Vietnam · On-site
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Hanoi, Vietnam • On-site
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The Reservations Executive is responsible for managing booking logistics, including accommodation, transport, and service packages, while ensuring accurate data entry in the reservation system. They also provide 24/7 support for client incidents and collaborate with internal departments to maintain high service standards.
Candidates should possess strong problem-solving skills, high attention to detail, and proficiency in Microsoft Office. A degree in Tourism and Hospitality is considered an advantage, along with fluent English communication skills.
Discova is looking for a Reservation Executive to join the team in Hanoi, Vietnam as a Reservations team member. The Reservations Executive plays a key role to ensure that Discova meets and exceeds its goals and operates successfully. The Reservations Executive will partner with the Reservations Team Leader to execute the operational standards and requirements that will drive customer satisfaction and productivity.
This will involve delivering best-in-class service and memorable local experiences for the customer. Operationally, the role will be responsible for fulfilling the booking logistics, handling operational issues, and continually providing feedback to management on risks and possible improvements to our operations.
Effectively cooperate with OPS and Fleet, Product, Sales, Customer Experience and Suppliers for seamless daily operations.
Ensure all bookings, passenger details, logistic information, internal notes and supplier notes are updated on the reservations system in an accurate and timely manner.
Handling and making reservations of accommodation, air tickets, train tickets, suppliers, restaurants, transport, and all services included in packages (except tour guides).
Ensure accuracy and timeliness of monthly invoices to overseas agents and payment collection in due time.
Ensure all details of itineraries are entered into the system correctly and reconfirm every aspect of the booking before passing on documents to Agents and information to the Sales team.
Ensure 24/7 support on the ground for clients’ complaints and incidents.
Ensure you maintain up to date with product knowledge and understand Discova’s offerings while engaging with upskilling opportunities.
A full job description will be shared with interested applicants.
About you:
The Essentials:
Degree in Tourism and Hospitality is an advantage.
Fluent in local and intermediate to advanced level of written and spoken English.
Well-developed problem-solving skills
Customer-centric with a commitment to high standards of service delivery
High attention to detail & strong time/priority management skills.
Able to work independently or in a team environment.
Flexible mindset when working – juggling responsibilities efficiently when needed
Willing to travel on business when required.
Proficient with Microsoft Office applications.
🎉 Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry
🌏 Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more
💎 Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development
🔧 Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways
🎊 Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations
👐🏽 Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age
🙏🏼 Give Back: Corporate Social Responsibility program; paid parental and volunteer leave
💚 Sustainability: We're committed to protecting the environment essential to tourism's future
About Discova
As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.
To learn more about Discova and our work perks click: https://bit.ly/4hEd88H
Get in touch now and Discova a world of possibilities!
#LI-MP1#DSVA#LI-Onsite
Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 12,000 like-minded individuals – known as ‘Flighties’. Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987. 1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day. And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout. We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA. Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees. With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars. Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’. Our values are simple and powerful - Ownership, Egalitarianism and Irreverence. We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
Offices: 275 Grey St, South Brisbane, Queensland 4101, AU · Level 9/ 2 Mill Street, Perth, Western Australia 6000, AU · 727 Collins Street, Tower 4, Melbourne Docklands, Victoria 3008, AU · 100 Arthur Street, North Sydney, New South Wales 2060, AU · 11 Waymouth Street, Adelaide, South Australia 5000, AU
There are currently 6 open logistics positions in Hanoi, Vietnam listed on Clera. New openings are added daily as companies post roles.
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