Customer Service Team Leader (Noon Shift 2PM-11PM)
George Town, Penang, Malaysia · On-site
Mid level
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George Town, Penang, Malaysia · On-site
Mid level
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Full-time
Industry-leading Training
Posted 51d ago
~40 hrs/week
Responsibilities
Lead the customer service team during the noon shift to manage client escalations and maintain professional relationships. Ensure operational accuracy, regulatory compliance for imports, and efficient manpower planning to meet targets.
Requirements
Requires 3-5 years of experience in freight forwarding with a focus on import and customs operations. Candidates must possess strong leadership skills, fluency in English, and the flexibility to work public holidays and overtime.
Full job description
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
We are seeking a detail-oriented and proactive Customer ServiceTeam Leader (Noon Shift 2PM-11PM) to join our team based in Bayan Lepas, Penang.
Key Responsibilities:
Good Client Relationship Manager: Manages escalations, communicates clearly, sets expectations, and resolves issues professionally to maintain customer trust.
Strong Operational Knowledge, Compliance & Accuracy Focus: Ensures accurate documentation, regulatory compliance, and adherence to import processes and SOPs.
Proactive Problem Solver: Anticipates risks and resolves issues quickly to maintain smooth operations.
Reporting & Analytical Skills: Monitors performance, analyzes gaps, and plans manpower to meet targets.
Adaptability & Stress Management: Stays calm under pressure, adjusts priorities, and manages the team fairly and responsibly.
Requirements:
Proven Expertise: 3–5 years’ experience in freight forwarding, specializing in import and customs operations.
Relationship Builder: Strong stakeholder management skills with the ability to build rapport and influence at all levels.
Customer-Centric Mindset: Solid understanding of account management and transaction processes, with the ability to provide technical support.
Leadership Acumen: Experience leading and motivating teams to achieve operational targets (added advantage).
Exceptional Communication: Fluent in English to engage effectively with customers and global partners.
Flexibility: Willing to support during public holidays and overtime when required.
Think you’ve got what it takes? Don’t wait – apply now and take the next step in your career with us!
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.
Operating an extensive global network, we do more than just logistics. We move the businesses that move the world.
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
1888
Headquarters
Melbourne, VIC
LinkedIn followers
319,312
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 29 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Offices: Level 7, 380 St Kilda Road, Melbourne, VIC 3004, AU · Auckland, NZ · Delhi, IN · Jakarta, ID · Klang, MY
How many Logistics jobs are open in George Town, Malaysia right now?
There are currently 151 open logistics positions in George Town, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in George Town, Malaysia?
Companies currently hiring include Toll Group, Celestica, Renesas Electronics, WD, Flex, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in George Town, Malaysia?
Yes — 21 of the 151 open logistics positions offer remote or hybrid work (3 remote, 18 hybrid).
How do I apply for Logistics jobs in George Town, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.