The Customer Service Agent (GCM-ATO) will
report to the Duty Manager and will be responsible for attending to passenger
check-ins, boarding flights and associated processes in a fast-paced
environment.
Summary of Key Responsibilities:
§ Provide excellent customer service to our customers and internal team
members
§ Must be well groomed in appearance and adhere to uniform appearance standards
§ Responsible for assisting
customers with travel needs such as answering inquiries, ticketing, checking-in
passengers, and boarding flights in a fast-paced environment
§ Perform boarding and gate duties, such as checking flight tickets,
assisting and directing passengers and making announcements
§ Occasionally responsible for escorting and providing assistance to
unaccompanied minors and disabled passengers throughout the airport on
departure and arrival
§ Meeting arriving flights
Requirements
Qualifications, Skills
& Experience:
§ High school diploma or equivalent with O’ level passes in Math,
Geography and English
§ Must possess a clean police record
§ Possess exceptional interpersonal skills
§ Ability to work as part of a team and independently
§ Must be able to multi-task effectively
§ Must be computer literate and type at least 25 WPM
§ Ability to learn and operate a computerized reservation system
§ Excellent verbal and written communication skills
Desirable
§ Ability to speak a foreign language, preferably Spanish
§ Previous airline experience
Special
Conditions
§ When working on the ramp, agents will be exposed to the elements,
extreme heat and rain and subject to noisy conditions
§ Must be able to work nights, early mornings, weekends, holidays and
overtime
§ Must be able to handle customer complaints and maintain an understanding
and professional attitude
§ Must be physically fit in order to stand for long periods of time and to
lift and move baggage up to 70lbs daily
Training
§ Must attend and successfully complete a 3-week training program and
maintain an average of 80% grade point average
Benefits
Cayman Airways offers an excellent compensation
package
The
deadline for receipt of applications is 17th July 2026