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$75k–$80k/yr
Full-time
Posted 33d ago
~40 hrs/week
Responsibilities
The Operations Supervisor plans daily and weekly workloads to drive revenue growth and technical productivity while ensuring high customer satisfaction. They are responsible for managing staff performance, monitoring departmental P&L, and overseeing the efficient delivery of fuel to clients.
Requirements
Candidates must have 3-5 years of supervisory experience and a valid Class 3 license with Air Brakes. Experience in transportation, fleet operations, and vendor management is required, along with a strong commitment to safety and compliance.
Full job description
Who we are:
At 4Refuel we believe that our people are our greatest asset. We’re dedicated to fostering a vibrant workplace culture where every employee feels valued, engaged, and inspired to contribute their best. We are proud to have achieved an employee engagement score of 93%, paired with our superior safety culture, 4Refuel was recently awarded a prestigious WSIB honor, winning ‘Canada’s Best Health & Safety Culture’. Among other notable achievements, 4Refuel has also been recognized as: Great Place to Work, Canada’s Safest Employers, and Best Workplaces for Women from a Great Place to Work Canada.
As Canada’s largest and most experienced mobile refueller, 4Refuel has dominated the direct-to-equipment market for over 25 years and ranks among the country’s largest fuel buyers.
Job Summary
The Operations Supervisor is responsible for planning daily and weekly workloads to achieve departmental and facility objectives through the corporate values of integrity, diversity and delivering expected results. This role is charged with the goal to effectively and efficiently manage the development and directions of the operational team to drive the growth of revenue, technical productivity and promote high quality customer satisfaction.
Hours: Monday to Friday – 2:00pm – 10:30pm
Job Duties:
Ensure daily and weekly productivity and department targets are met or exceeded.
Ensures adherence to established methods to measure and maintain customer service excellence standards.
Ensure daily and weekly productivity and department targets are met or exceeded.
Deliver prompt and efficient resolution and recovery of customer inquires and complaints to improve overall customer satisfaction.
Maintain and monitor all appropriate reports according to standards.
Develop and implement new business strategies for creating or improving processes and procedures to improve corporate performance.
Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
Meet regularly with department heads/business unit leaders; facilitate resolution of issues/problems between business units and/or departments.
Responsible for appropriate staff levels to meet requirements of the department.
Assists with recruitment, hiring, terminations and performance management, as needed
Manage the morale in the department by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.
Enhance and develop policies, procedures and service systems to meet the goals of the department.
Budget preparation and monitoring of the department P&L.
Monitor financial performance to ensure the department is meeting or exceeding budgetary commitment.
Analyzes and report on the daily, monthly and annually department's key performance indicators and industry trends.
Develop and implement strategies around improving the financial performance of the department.
Handle Customer enquiries and complaints which are escalated from the departments.
Analyze the Customer's concern and present options to solve their issue.
Update work orders with appropriate information to provide information more quickly and easily to Customers.
Measure and monitor key customer service areas.
Review and use the monthly Profit and Loss statements to ensure expense control and proactively plan service and sales goals.
Examines reports (e.g., inventory, sales and daily reports) to determine the operational activities of the company and ensure optimum performance.
Ensure that all reporting employees adhere to company policies and procedures.
Able and willing to Deliver and unload fuel to our client base in a timely fashion, as needed
Performs other duties as required
What we require of you:
Rotating on call weekend monitoring
Experience providing superb customer service preferably in the transportation/distribution/courier industry
Experience with fleet operations and customer delivery.
Valid and clean Class 3 with Air Brake license, required
Responsible for training and performance management of employees.
Coaches and develops others as required
Willing to work extended and flexible hours; flexibility to work afternoons/evenings/weekends
Excellent communication and problem-solving skills
Must have a safety and compliance mind set
As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:
Criminal Background Check
Medical & Drug Testing
During the interview stage, all candidates will be road tested and will participate in a Ride Along with a seasoned 4Refuel driver. Should an offer be extended, candidates must successfully pass pre-employment testing which consists of: a criminal record search, drug and medical testing and employment reference check.
4Refuel welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We are committed to diversity at 4Refuel, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. 4Refuel does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.
Transparency Notice: At 4Refuel we use AI-powered tools to help streamline our application review process. These tools assist our recruiters in identifying relevant skills and experience within resumes. However, all final decisions regarding interviews and hiring are made by our human recruitment team. We are committed to a fair and equitable hiring process for all candidates.
Fuel is the highest operating cost after labour for businesses in transport and construction. While businesses have long used sophisticated systems to manage labour costs, they are only now starting to do the same with fuel.
4Refuel LP is the leader in Total Fuel Management - a closed-loop system for measuring and managing fuel consumption across national organizations. 4Refuel is already the system of choice for leading businesses in trucking, construction, rail, marine, airports, seaports and mining.
Fully integrated and fully automated, 4Refuel is the leading system of fuel cost containment, fuel efficiency, equipment productivity and theft control and security.
Total Fuel Management combines professional onsite service with powerful online reporting tools to minimize the cost of obtaining fuel and maximize equipment productivity with the objective of driving a higher return on your fuel investments
• automated data collection at every point of fueling
• online access to detailed fueling records
• web-based tools for cost containment and analysis
• automated odometer readings and operating hours
• professional handling, convenient service
Total Fuel Management is unrivalled by anything in the world.
4Refuel is the Fuel Management system of choice among leading corporations in construction and earth-moving, fleet and transportation, rail and marine, airport and seaport ground services.
Offices: 231 Oak Park Blvd, Suite 206, Oakville, ON L6H 7S8, CA · 19100 94 Ave, Surrey, British Columbia V4N 5C3, CA · 250-1900 Enchanted Way, Grapevine, Texas 76051, US
Mobile On-Site RefuellingDiesel and DEFCost Containment TechnologyFuel ManagementProcurementDistributionConsumption ReportingFuelSupply LogisticsConstruction Equipment Dieseland Fleet Logistics Fuel
How many Logistics jobs are open in Calgary, Canada right now?
There are currently 1,070 open logistics positions in Calgary, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Calgary, Canada?
Companies currently hiring include Shoppers Drug Mart, Loblaw Companies Limited, Walmart, BEUMER Group, De Havilland Aircraft of Canada Limited, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Calgary, Canada?
Yes — 48 of the 1070 open logistics positions offer remote or hybrid work (3 remote, 45 hybrid).
How do I apply for Logistics jobs in Calgary, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.