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$16/hr
Full-time
Posted 45d ago
Apply by Sep 30
~40 hrs/week
Responsibilities
The Donor Service Representative is responsible for greeting donors, assisting with the unloading of donations, and maintaining a clean and organized production area. They also support the transportation department by loading and unloading trucks and ensuring all safety protocols are followed.
Requirements
Candidates must be at least 18 years old and possess the physical ability to lift up to 50 pounds frequently. The role requires excellent customer service skills and the flexibility to work evenings and weekends.
Full job description
Job DetailsJob Location: Tilghman Store - Allentown, PA 18104Position Type: Full TimeSalary Range: $16.25 HourlyPosition: Donor Service Representative
Department: Donated Goods Retail
Reports to: Production Manager
Status: Non-Exempt
Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.
Summary To assist and promote through positive customer service the donations of clothing and household items to Goodwill Keystone Area for resale in its store locations.
Duties and Responsibilities
Greets donors in a pleasant and professional manner. Promotes and represents Goodwill Keystone Area in a positive manner. Assists donors with donations; assists donors with unloading of donations from vehicle; issues donation receipts; politely refuses items on the “thanks, but no thanks” list; provides donation information and general Goodwill Keystone Area information to donors. Completes donor tracking paperwork accurately and submits in a timely manner. Assists transportation department to include but not be limited to: loading and unloading trucks, assists in the collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas. Steri-fabs appropriate items following all safety precautions. Price hard goods as needed. Assists in maintaining a clean and orderly production and donor area as well as outside donor area. Supports, promotes and participates in organizational programs and special events. Contributes to the organization by supporting additional tasks and projects as needed. Promotes an environment of workplace safety. Ensures that duties are performed in a safe manner and safety requirements are adhered to. Proper footwear and gloves worn at all times, aisles maintained free of clutter; etc. follows all safety precautions, age requirements, and techniques when operating material handling equipment, reports all safety hazards to Production Manager in a timely manner. Communicates progress, problems, and concerns to the Production Manager.
QualificationsEducation and Experience
Must be at least 18 years old (responsible for equipment operation).
Skills/Abilities/Qualifications
Ability to speak, hear, read and write. Ability to speak English in order to interact with donors and customers satisfactorily. Must present a neat and positive appearance and demeanor. Must possess good customer service skills. Must be able to stand for extended period. Must be able to lift up to 50 pounds frequently. Must be able to work a flexible schedule to include evenings and weekends.
Physical Requirements
Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift. Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift. Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift. Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift. Ability to step up 24 inches onto forklifts and/or onto the lift forks slots of trash dumpsters up to 25% of shift. Ability to raise hands above the head to open trash dumpsters for 10% of the shift. Ability to stand continuously for more than 75% of the shift. Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria.
Note: This applies to powered industrial equipment operators only.
Possession of a forklift license or the ability to become certified as a forklift operator.
Note: This applies to powered industrial equipment operators only.
Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.
Goodwill Keystone Area (GKA), a nonprofit organization, covers a 22-county territory in southeastern and central PA and is a member of the Goodwill Industries International. Our Mission: We advance sustainability so that individuals and families can thrive and flourish.
So how do we do this?
We recycle donations into training, paychecks, careers, and opportunities to thrive and flourish. By doing this, we will impact generations and help create a pathway to self sufficiency.
Learn more and find a store or donation center near you at www.yourgoodwill.org
Offices: 1150 Goodwill Dr., Harrisburg, PA 17101, US · 3001 St Lawrence Ave, Reading, PA 19606, US · 1048 N Plum St, Lancaster, PA 17603, US · 1901 Lehigh St, Allentown, PA 18103, US
Business ServicesRetail Thrift StoresProfessional Job training and placement servicesCustodial ServicesDonated Clothing & Housewaresemployment servicesand job trainingNon ProfitSecondhand GoodsAssociation
How many Logistics jobs are open in Allentown, PA right now?
There are currently 440 open logistics positions in Allentown, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Allentown, PA?
Companies currently hiring include Keurig Dr Pepper Inc., Domino's, Novo Building Products, Sharp Services, J.P. Mascaro & Sons, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Allentown, PA?
Yes — 13 of the 440 open logistics positions offer remote or hybrid work (4 remote, 9 hybrid).
How do I apply for Logistics jobs in Allentown, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.