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$22/hr–$24/hr
Full-time
associate degree
Posted 29d ago
~40 hrs/week
Responsibilities
The Customer Success Representative acts as the primary point of contact for equipment service requests, calibration, and repairs. They are responsible for managing customer relationships, documenting interactions, and collaborating with internal teams to ensure efficient service delivery.
Requirements
Candidates must have an associate degree or equivalent experience and a minimum of 3 years in customer service. Proficiency in Microsoft Office and strong multitasking abilities are required for this role.
Full job description
Position Overview
The Customer Success Representative B (CSR B) serves as a key contributor to delivering exceptional customer experiences by acting as the primary point of contact for inquiries, service requests, and issue resolution. This role involves collaborating with internal teams to promptly address customer needs, maintaining clear and professional communication, and fostering strong, positive relationships. Success in this position requires meticulous attention to detail, adaptability, and a dedication to continuous improvement in service delivery. CSR B is distinguished by its emphasis on independent judgment, advanced problem-solving capabilities, and comprehensive operational expertise.
Responsibilities and Duties
Customer Relationship Management
Serve as an enthusiastic ambassador for SIMCO’s Mission and Service, ensuring a high level of customer satisfaction.
Build and maintain positive, professional relationships with customers by addressing their needs effectively.
Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services.
Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction.
Proactively identify potential issues and resolve them before escalation.
Communication and Support
Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism.
Address customer inquiries, provide updates on service status, and resolve complaints using the designated online system.
Effectively transfer messages and requests to the appropriate internal personnel for swift resolution.
Documentation and Organization
Accurately document all customer interactions, service requests, and status updates in the appropriate systems.
Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms.
Regularly review and update customer contact information to ensure accuracy.
Reporting and Workflow Management
Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally.
Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback.
Team Collaboration
Collaborate with internal teams to coordinate service workflows and ensure seamless communication.
Proactively share customer feedback and insights with the team to improve overall service quality.
Skills and Competencies
Proficient in Microsoft Office applications (Word, Excel, Outlook).
Flexible and creative problem-solving skills and a proactive, customer-focused mindset
Ability to communicate clearly and effectively across different channels.
Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiative to address them proactively.
Exceptional active listening skills and the ability to empathize with customers.
Time management and multitasking skills to handle multiple requests efficiently.
Positive, solution-focused attitude with a commitment to accountability and self-improvement.
Friendly, courteous, and professional demeanor that fosters trust and loyalty with both customers and internal teams.
Qualifications
Associate degree or equivalent experience.
Minimum of 3 years of relevant customer service experience required.
Strong multitasking skills and ability to mentor others in CSR processes.
Physical Demands
Prolonged periods of sitting while working at a computer.
Occasional standing, bending, and other physical activities to support office or service-related tasks.
Repetitive hand movements associated with data entry and computer work.
Ability to lift and move up to 45 lbs. without assistance.
Working Environment
Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas.
Minimal travel may be required for training or customer support activities.
Appliances, Electrical, and Electronics Manufacturing
Company size
201-500 employees
Founded
1962
Headquarters
Santa Clara, CA
LinkedIn followers
22,459
SIMCO Electronics is a leading provider of calibration, repair, and software services for manufacturing, life science, and technology organizations.
SIMCO’s network of calibration labs and CERDAAC cloud software provides lean, life-saving quality to thousands of companies including the top 10 U.S. biomedical manufacturers and 9 of the top 10 U.S. aerospace and defense manufacturers.
SIMCO helps customers increase quality and reduce costs by offering a complete, integrated set of instrument calibration, repair, and software services. SIMCO services a broad range of scientific equipment from hundreds of manufacturers, with service available at the customer's site or through SIMCO’s worldwide network of accredited laboratories.
SIMCO’s CERDAAC cloud software helps companies dramatically improve their calibration, maintenance, repair, facility, compliance, and quality programs.
Founded in 1962, SIMCO is committed to being “the standard for quality service” by providing award-winning customer service, innovative lean practices, and accredited technical expertise. SIMCO has received calibration industry leadership awards for 8 consecutive years from Frost & Sullivan, including the 2021 Global Customer Value Leadership Award.
SIMCO offers exciting career opportunities for professionals in metrology and calibration, software, sales, customer service, and other disciplines. To see SIMCO’s open positions, please view the listings below or visit www.simco.com.
Offices: 3131 Jay Street, Santa Clara, CA 95054, US · see www.simco.com, Various, Various, US
Scientific equipment calibration and repairManagement software for Quality organizationsand Computerized Maintenance Management System (CMMS)Test and MeasurementInformation TechnologySoftwareMedical DeviceEnterprise SoftwareAutomotiveManufacturing
How many Logistics jobs are open in Allentown, PA right now?
There are currently 440 open logistics positions in Allentown, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Allentown, PA?
Companies currently hiring include Keurig Dr Pepper Inc., Domino's, Novo Building Products, Sharp Services, J.P. Mascaro & Sons, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Allentown, PA?
Yes — 13 of the 440 open logistics positions offer remote or hybrid work (4 remote, 9 hybrid).
How do I apply for Logistics jobs in Allentown, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.