Hanoi, Vietnam · Hybrid
Job Description: The Wellbeing Operation Manager is essential in ensuring that the Regional Wellbeing Manager's vision is realized through effective support, coordination, and operational excellence, ultimately enhancing…
Skills: Operations Management, Data Reporting, Analytical Skills, Interpersonal Communication, Microsoft Office Suite
Hanoi, Vietnam · On-site
Company Description Rakuna is an HR technology company based in Silicon Valley, US with APAC office in Vietnam providing total recruiting software solutions for employers in North America. Our mission is to help companie…
Skills: Employer Branding, Recruitment Planning, Lead Generation, Market Research, Office Management
Hanoi, Vietnam · Hybrid
Job Posting End Date: Worker Type: Maximum Term/Fixed Term (Fixed Term) ABOUT THE JOB As a Manager, Core Business Partnering, you'll drive strategic business partnering to enable business performance, organisational effe…
Skills: Strategic Business Partnering, Organisation Design, Workforce Strategy, Change Management, Talent Strategy
Hanoi, Vietnam · Hybrid
Job Posting End Date: Worker Type: Maximum Term/Fixed Term (Fixed Term) ABOUT THE JOB As a Manager, Business Partnering Operations, you'll enable scalable, efficient, and standardised HR delivery across the employee life…
Skills: Process Excellence, HR Standardisation, Scalable HR Delivery, Employee Lifecycle Management, Employee Relations
Hanoi, Vietnam · On-site
$3k–$4k/mo
Position Title: CSR Manager (Northern Vietnam) Reporting line: CSR Lead – Vietnam Location: Northern Vietnam (frequent travel required) Role Purpose The CSR Manager is responsible for supporting the implementation and ex…
Skills: CSR Management, EHS Leadership, Compliance Auditing, Risk Assessment, Stakeholder Engagement
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The Wellbeing Operation Manager coordinates between clients, vendors, and operation teams to implement and enhance employee wellbeing services. They are responsible for tracking program effectiveness through data analysis and managing urgent crisis situations.
Candidates must have a bachelor's degree in Psychology, Public Health, or Social Work with over 2 years of experience in operations management. Proficiency in data reporting and Microsoft Office is required, with a preference for BPO experience.
Job Description:
The Wellbeing Operation Manager is essential in ensuring that the Regional Wellbeing Manager's vision is realized through effective support, coordination, and operational excellence, ultimately enhancing the overall wellbeing services delivered to GI Employees.
Roles and Responsibilities:
Acts as a liaison between the client, outsourced vendor and operation teams to ensure clear communication.
Support Wellbeing Program Updates with stakeholders
Conduct regular team meetings to discuss cases, share best practices, and ensure consistent service delivery between stakeholders
Ensures that the Service Delivery teams have the necessary resources and tools to implement wellbeing programs effectively.
Identifies inefficiencies in operations and recommends improvements to enhance service delivery.
Tracks and analyzes data related to wellbeing programs and initiatives to assess their effectiveness.
Prepares reports for the Operation Team to inform decision-making and strategy development.
Be the point of contact for urgent and crisis situations
Able to present statistical analysis reports and research
Assists in the rollout of new wellbeing initiatives and ensures they align with regional goals.
Establishes feedback channels for Service Delivery teams to share insights and suggestions for program enhancements.
Assess employee needs and develop localised intervention plans.
Qualification
Minimum of Bsc in Psychology, Public Health, Social Worker
Experience in BPO or Management and Reporting.
2+ years of experience in operations management, preferably in wellbeing or health-related fields.
Strong analytical skills with experience in data reporting and analysis.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and reporting software.
Familiarity with wellbeing programs and employee assistance initiatives is a plus
Skills:
Strong organizational and multitasking abilities.
Ability to work collaboratively in a team environment.
Problem-solving mindset with a focus on continuous improvement.
Passion for promoting health and wellbeing in the workplace.
Reporting Line:
Regional Wellbeing Managers for regular updates on the program Implementation
Senior Operational Managers for results of wellbeing service delivery
Point of contact for clients visits across regionals
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Offices: 8 Eu Tong Sen Street, Singapore, Central Singapore 59818, SG
There are currently 5 open human resources positions in Hanoi, Vietnam listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include NAB, Gear Inc., MetaSource, Rakuna, among others. Browse the listings above to see every active employer.
Yes — 3 of the 5 open human resources positions offer remote or hybrid work (0 remote, 3 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
