Queenstown, Otago, New Zealand · On-site
$68k–$70k/yr
Company Description Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in pri…
Skills: Front Office Management, Staff Supervision, Rostering, Guest Relations, Budget Control
Queenstown, Otago, New Zealand · On-site
About the role If you are passionate about service and have a smile to match, we are seeking a Front Office Manager for our beautiful Sudima Queenstown Five Mile. This is a full time role on our Leadership Team. This key…
Skills: People Management, Front Office Operations, Guest Service Management, Budget Reporting, P&L Management
Queenstown, Otago, New Zealand · On-site
Job Description Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeki…
Skills: Sales, Customer Service, Upselling, Vehicle Inspection, Interpersonal Communication
Queenstown, Otago, New Zealand · On-site
Company Description YOUR PURPOSE Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainabi…
Skills: Staff Supervision, Room Inspection, Roster Management, On-the-Job Training, Luxury Brand Standards
Queenstown, Otago, New Zealand · On-site
Company Description Nestled in the best location in town right on the lakefront, Novotel is Queenstown's largest hotel with 273 rooms. We are looking for an Assistant Maintenance Manager to be the backbone of our bustlin…
Skills: Maintenance Supervision, Technical Troubleshooting, Budgeting, Cost Control, Inventory Management
Queenstown, Otago, New Zealand · On-site
Company Description YOUR PURPOSE Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainabi…
Skills: Opera PMS, Accor ResWeb, Accor DataWeb, Upselling, Reservation Management
Queenstown, Otago, New Zealand · On-site
Company Description Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiati…
Skills: Digital Marketing, Social Media Management, SEO, SEM, Content Creation
Queenstown, Otago, New Zealand · On-site
Company Description Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribut…
Skills: Leadership, Front Office Management, Opera PMS, Guest Relations, Staff Training
Queenstown, Otago, New Zealand · On-site
Company Description Lead with distinction. Inspire with purpose. Define luxury in New Zealand’s most iconic alpine destination. Thrive in an environment where care and kindness are at the heart of everything we do. With …
Skills: Guest Reservations, Opera PMS, Telephone Etiquette, Revenue Maximization, Time Management
Queenstown, Otago, New Zealand · On-site
Company Description Lead with distinction. Inspire with purpose. Define luxury in New Zealand’s most iconic alpine destination. Thrive in an environment where care and kindness are at the heart of everything we do. With …
Skills: Guest Reservations, Opera PMS, Telephone Etiquette, Revenue Maximization, Customer Service
Queenstown, Otago, New Zealand · On-site
$32/hr–$35/hr
Love customer service and the automotive world? Join thl (Tourism Holdings Limited) and be part of a global team helping people explore New Zealand in unforgettable ways. About thl We’re thl — a global family…
Skills: Customer Service, Service Booking Management, Parts Inventory Management, Technical Communication, Time Management
Queenstown, Otago, New Zealand · On-site
$60/hr–$75/hr
Job Description Join our program supporting Airbnb’s Luxe program as a Home Consultant and help us uphold the exceptional quality and hospitality standards expected from the luxury homes in Airbnb’s Luxe offering. As par…
Skills: Communication Skills, Attention To Detail, Property Evaluation, Photography, Report Writing
Queenstown, Otago, New Zealand · On-site
About us: Tourism Holdings Limited (thl) is the world's leading provider of holiday vehicles for rent and sale, operating under various brands across Australia, New Zealand, the USA, and the UK. Our brands include maui, …
Skills: Vehicle Presentation, Detailing, Time Management, Attention To Detail, Teamwork
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Support the Front Office Manager in overseeing daily operations of the Front Office, Concierge, and Night Audit teams. Ensure brand standards are met while managing staff performance, guest satisfaction, and departmental budgets.
Requires at least 3 years of managerial or supervisory experience in hotel operations or hospitality management. Candidates must be eligible to work in New Zealand and possess strong leadership and communication skills.
Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!
We are seeking a passionate and experienced Assistant Front Office Manager to join our leadership team at Novotel Queenstown. This pivotal position supports the Front Office Manager in overseeing the daily operations of the Front Office, ensuring that our guests receive exceptional service, and that team performance, profitability, and brand standards are consistently achieved.
Responsibilities:
Assist in managing the day-to-day operations of the Front Office, Concierge, and Night Audit teams to ensure smooth and efficient service delivery.
Supervise, roster, and train staff to maintain high performance, engagement, and service standards.
Plan, coordinate, and monitor hotel services to ensure consistent delivery of brand standards across guest interactions, check-in/check-out, and guest communications.
Handle and resolve guest feedback and service issues, maintaining professionalism and commitment to guest satisfaction.
Control budgets and manage costs, ensuring adherence to departmental targets for revenue, labour, and operational expenses.
Support the Front Office Manager with strategic planning, forecasting, and continuous improvement initiatives.
Flexibility to work various shifts, including evenings, weekends, and public holidays
At least 3 years experience in a managerial or supervisor role within hotel operations or hospitality management (e.g., Front Office, Reservations, or Rooms Division).
Proficiency in hotel management software preferred (Eg: Opera Cloud) and MS Office is advantageous.
Excellent communication, organizational, and problem-solving skills.
Proven ability to handle challenging situations with professionalism and composure.
Proven leadership and people management skills, with the ability to motivate, train, and develop a diverse team.
Should be eligible to work in New Zealand
Salary - NZD $68000 - $70000
Staff meals provided while on shift
Uniforms, washed and laundered daily.
Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
Work Your Way - Flexibility to ensure a work life balance!
Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
Accor's refer-a-friend bonus
Accor's Parental Leave Scheme
Access to our Employee Assistance Program
Place of Employment will be Novotel Queenstown Lakeside 6 Earl Street
Full Time 40 hours
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
There are currently 92 open hospitality positions in Queenstown, New Zealand listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accor, CanaDream, EVT - Entertainment | Ventures | Travel, Minor Hotels, Hilton, among others. Browse the listings above to see every active employer.
Yes — 3 of the 92 open hospitality positions offer remote or hybrid work (3 remote, 0 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
