Hollywood, Florida, United States · Hybrid
What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and …
Skills: Online Casino, iGaming, Casino Economics, Player Lifecycle Management, Promotional Mechanics
Atlantic City, New Jersey, United States · On-site
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members s…
Skills: Customer Service, Point-of-Sale (POS) Systems, Suggestive Selling, Cash Handling, Alcohol Service
Atlantic City, New Jersey, United States · On-site
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members s…
Skills: Customer Service, Point-of-Sale (POS) Systems, Suggestive Selling, Cash Handling, Alcohol Service
Atlantic City, New Jersey, United States · On-site
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members s…
Skills: Organization, Attention To Detail, Sense Of Urgency, Customer Service, Communication
Atlantic City, New Jersey, United States · On-site
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members s…
Skills: Guest Relations, Organization, Attention To Detail, Sense Of Urgency, Communication
Atlantic City, New Jersey, United States · On-site
Understands and responds to internal guests needs. Communicates in a friendly, respectful and understandable manner. Politely gives consistent, timely and accurate information and finds answer when unsure. Uses outlined …
Skills: Ground Maintenance, Team Player, Communication, Customer Service, Problem Solving
Atlantic City, New Jersey, United States · On-site
$70k–$85k/yr
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role mod…
Skills: Customer Service, Team Leadership, Food Preparation, Performance Management, Staff Coaching
Atlantic City, New Jersey, United States · On-site
$58k–$65k/yr
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role mod…
Skills: Customer Service, Team Leadership, Employee Coaching, Performance Management, Food Preparation
Atlantic City, New Jersey, United States · On-site
Understands and responds to internal guests needs. Communicates in a friendly, respectful and understandable manner. Politely gives consistent, timely and accurate information and finds answer when unsure. Uses outlined …
Skills: Money Handling, Currency Counting, Basic Math, Customer Service, Communication
Atlantic City, New Jersey, United States · On-site
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one inter…
Skills: Customer Service, Interpersonal Skills, Communication Skills, Public Relations, Casino Security
Atlantic City, New Jersey, United States · On-site
$17/hr–$18/hr
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one inter…
Skills: Customer Service, Cash Handling, Basic Computer Skills, Relationship Building, Conflict Resolution
Atlantic City, New Jersey, United States · On-site
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one inter…
Skills: Customer Service, Public Area Cleaning, Relationship Building, Conflict Resolution, Communication Skills
Atlantic City, New Jersey, United States · On-site
Establishes and maintains a solid base of customers via direct mail marketing or daily telemarketing to both new and existing customers in both table and slot player development. May perform other duties as assigned.This…
Skills: Direct Mail Marketing, Telemarketing, Player Development, Microsoft Office, Verbal Communication
Atlantic City, New Jersey, United States · On-site
Overview JOIN A WINNING TEAM! LINE COOK This isn’t just your next job – it’s your opportunity to be part of an amazing team that delivers on our promise to meet and exceed our guest’s experience t…
Skills: Line Cooking, Teamwork, Guest Service, Fast-Paced Environment, Food Preparation
Atlantic City, New Jersey, United States · On-site
Overview JOIN A WINNING TEAM! Dishwasher This isn’t just your next job – it’s your opportunity to be part of an amazing team that delivers on our promise to meet and exceed our guest’s experience …
Skills: Teamwork, Guest Service, Fast-paced Environment, Restaurant Operations, Time Management
Atlantic City, New Jersey, United States · On-site
Assists food servers with providing food service to hotel guests. Provides Family Style Service at all times. May perform other duties as assigned. $22.55 Per Hour Caesars Entertainment is the most prominent brand in gam…
Skills: Food Service, Family Style Service, Customer Service, Communication Skills, Regulatory Compliance
Atlantic City, New Jersey, United States · On-site
Responsibilities • Sets tables and serves meals to guests according to established rules of etiquette.• Performs various incidental duties to furnish satisfactory service.• Responsible for all checks issued to guest paym…
Skills: Table Setting, Guest Service, Etiquette, Payment Processing, Public Relations
Atlantic City, New Jersey, United States · On-site
Responsibilities Assists in overall operation of volume restaurants. Assists with the selection, training, and supervision of restaurant staff. Ensures operating supplies are maintained to par. Administers procedures, re…
Skills: Staff Supervision, Training, Revenue Control, Food Service, Coaching
Atlantic City, New Jersey, United States · On-site
Responsibilities Performs bartender duties in preparing drinks to be served in casino, theatre and lounge areas by servers. Maintains a clean orderly bar area. Oversees the bar porters in the performance of their duties.…
Skills: Drink Preparation, Bar Maintenance, Supervision, Public Relations, Customer Service
Atlantic City, New Jersey, United States · On-site
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members s…
Skills: Bartending, Responsible Alcohol Service, Cash Handling, Point-of-Sale System, Suggestive Selling
Hollywood, Florida, United States • Hybrid
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The Senior Director is responsible for the commercial strategy and revenue growth of the online casino business, focusing on game portfolio strategy and supplier partnerships. This role connects various teams to maximize casino growth and player engagement.
Candidates should have over 5 years of experience in online casino or iGaming, with a strong understanding of casino economics and player lifecycle management. Experience in managing supplier relationships and driving revenue growth in regulated markets is also required.
What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space - ready to join us?
What’s the position?
The Senior Director – Casino Commercial Manager is responsible for the commercial strategy and revenue growth of the online casino business.
This role owns the casino commercial performance across game portfolio strategy and supplier partnerships, segmentation strategy, and long-term player value optimization.
The role serves as the central commercial leader connecting Product, CRM, VIP, Casino Operations, Analytics, Marketing, and internal/external game suppliers to maximize casino growth and player engagement.
Key Responsibilities
Casino Commercial Strategy
Drives the casino commercial performance against NRMPs, active player growth and GGR/NGR targets
Develop market-leading casino growth strategies across slots, live casino, table games, jackpots, games and exclusive content
Drive long-term customer value through optimized player engagement and retention strategies
Identify opportunities to improve share of wallet and cross-product monetization
Work closely with the Financial Planning & Analysis, Marketing and Casino teams on forecasting, budgeting, commercial planning and reporting
Game Portfolio & Content Strategy
Own casino content strategy and game portfolio optimization
Partner with suppliers to launch exclusive and high-performing content
Monitor game performance, player engagement, and portfolio mix
Drive performance of key categories including:
Slots
Live casino
Table games
Progressive jackpots
Internal Content
Branded content
Supplier & Partner Management
Own strategic relationships with game suppliers and aggregation partners
Negotiate commercial agreements and promotional partnerships
Drive supplier accountability against performance KPIs
Coordinate launch calendars and exclusive campaigns
Cross-Functional Leadership
Serve as the commercial revenue lead across Casino, Marketing, VIP, Omni, and Operations
Translate business priorities, insights and trends into execution plans across teams
Partner with the Revenue Analyst team to identify strengths and weaknesses across the casino vertical – understanding the nuances of state-by-state performance and trends
Customer & KPI Insights
Analyze betting behavior, engagement trends, and customer segmentation
Monitor competitor positioning, content, promotions, and product innovation
Identify emerging commercial opportunities and risks
Drive insight-led decision-making using analytics, data science and experimentation frameworks
Performance Management
Lead weekly, bi-weekly and monthly commercial revenue performance reviews
Establish clear commercial success metrics across initiatives & teams, ensuring the business is all pulling in the same direction
Leadership
Build and lead a high-performing casino revenue function
Develop strong operational cadence and accountability
Foster a culture of data-driven decision making and continuous optimization
Core KPIs
Casino NGR
NGR per Active
Active Casino Players
Reinvestment %
Retention Rate
Share of Wallet
Game Portfolio Performance
Jackpot Participation
VIP Revenue Contribution
What are we looking for?
5+ years experience in online casino or iGaming
Strong understanding of casino economics and player lifecycle management
Deep knowledge of casino promotional mechanics and content strategy
Experience managing supplier relationships and commercial negotiations
Strong analytical and financial acumen
Proven experience driving revenue growth in competitive regulated markets
Experience leading cross-functional teams in high-growth digital businesses
What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
Competitive pay and benefits
Flexible vacation allowance
A hybrid / remote working environment
Startup culture backed by a secure, global brand
Roster of Uniques
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).
Hard Rock Digital is building the future of online sports betting and interactive gaming.
Hard Rock Digital is building the future of online sports betting and interactive gaming. We’re turning up the volume on sports betting in a bold new way. Known the world over for our famous cafes, casinos, hotels, and rock memorabilia collection, our newest venture takes the same Hard Rock ethos and brings it to the newly expanding online sports betting industry here in the USA. Headquartered in Hollywood, Florida, with offices in New Jersey, Austin, and Toronto, we are a fast-paced team dedicated to building an unrivalled betting experience for millions of sports fans everywhere.
Offices: Hollywood, Florida, US · Austin, Texas, US · Atlantic City, New Jersey, US
View all jobs at Hard Rock DigitalThere are currently 172 open hospitality positions in Atlantic City, NJ listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Caesars Entertainment, Hard Rock Hotel & Casino Ottawa, Ocean Casino Resort, Resorts Casino Hotel, Bally’s Corporation, among others. Browse the listings above to see every active employer.
Yes — 4 of the 172 open hospitality positions offer remote or hybrid work (0 remote, 4 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
