Senior Resident Experience Coordinator at The Bartlett
Arlington, Virginia, United States · On-site
$24/hr–$26/hr
Entry level$13M raised
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Mid level$1.3B raised
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Domino's
Shift Leader - 4339
Arlington, Virginia, United States · On-site
Mid level$1.3B raised
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Skills: Leadership, Customer Service, Cash Management, Point Of Sale (POS), Food Safety
Domino's
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Arlington, Virginia, United States · On-site
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Domino's
Shift Leader - 4346
Arlington, Virginia, United States · On-site
Mid level$1.3B raised
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Barback - DoubleTree by Hilton Washington DC Crystal City
Arlington, Virginia, United States · On-site
Entry level$12B raised
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Cortland
Community Relations Manager-Cortland Rosslyn
Arlington, Virginia, United States · On-site
Mid level$1.7B raised
At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus …
At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus …
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$24/hr–$26/hr
Full-time
Bonus program, Renewal incentives, Professional development reimbursement, Housing discount
Posted 2d ago
Apply by Aug 10
~40 hrs/week
Responsibilities
The Senior Resident Experience Coordinator is responsible for managing resident requests, facilitating seamless move-in and move-out processes, and fostering a welcoming community environment. They also provide administrative and financial support to the assistant manager while coordinating social events and activities.
Requirements
Candidates should have experience in customer service-related fields such as hospitality, retail, or restaurants. Strong interpersonal skills, computer proficiency, and a proactive, professional approach to problem-solving are essential for success in this role.
Full job description
WHO WE ARE
JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are placemakers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.
JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.
POSITION SUMMARY
Enjoy the opportunity to demonstrate extraordinary care for residents as you efficiently address resident requests. Driven by a desire to build relationships, Resident Experience Coordinators naturally excel at connecting with residents and providing superior service to ensure that we deliver the best in apartment living.
WHAT YOU'LL DO
Deliver a warm greeting to residents to make them feel welcome.
Quickly respond to all resident requests and concerns in accordance with JBG SMITH policies to achieve high customer satisfaction. Use creativity to solve problems and drive resident satisfaction.
Work with Residential Centralized Services and leasing team to assist in coordinating lease alteration and lease renewal options and paperwork when needed.
Ensure new residents have a seamless move-in experience by conveying important information and requirements to resident ahead of move-in day in accordance with JBG SMITH policies, completing pre move-in inspections of apartment homes to address any deficiencies prior to move-in, coordinating reservation of loading dock and freight elevator, assisting resident as needed with setup of utilities, renter’s insurance, and Internet access.
Ensure residents moving out have seamless experience departing the community by arranging pre move-out inspections with service team, coordinating reservation of loading dock and freight elevator, assisting resident as needed with transferring utilities back to building’s name.
Support the assistant manager with administrative and financial duties.
Develop an in-depth knowledge of the neighborhood so that you can recommend the trendiest new coffeeshops, must-see art exhibits and other great things to do in the area.
Assist in coordinating community activities and social events to build resident relationships
WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)
Experience in customer service-related fields such as hospitality, retail, or restaurants
Strong interpersonal skills and a desire for learning and professional development
Strong aptitude for computer systems and software
Passion for providing exceptional customer experiences and embodying our core customer service elements of:
CARING – Demonstrated passion for caring about customers and co-workers alike.
PROFESSIONALISM – Professional presentation and superior written and verbal communication skills.
EMPOWERMENT – Proactive approach with a proven capability to take ownership of customer concerns.
LEADERSHIP – Dependability as a team member who inspires others to achieve excellence.
INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.
HOW WE SUPPORT YOU
The salary range for this position is $24/hour to $26/hour. Please note that the salary range information provided is a general guideline. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. JBG SMITH considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.
JBG SMITH offers a bonus program, renewal incentives, and a competitive benefits package; including up to $5,200 annual reimbursement for professional development opportunities.
For a complete benefits overview, please visit the benefits section of our careers page. In addition to providing employees with a great place to work, we offer a 20%-40% housing discount at select JBG SMITH communities.
JBG SMITH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, status as a protected veteran, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.
JBG SMITH owns, operates, invests in and develops in and around the Washington, DC area.
Industry
Real Estate
Company size
501-1,000 employees
Founded
1960
Headquarters
Bethesda, Maryland
LinkedIn followers
22,321
Total funding
$13M
JBG SMITH is the largest, publicly traded, pure-play real estate company focused on the Washington, DC market. Our mixed-use portfolio is diverse and curated. Our assets span classes, including urban-infill office, multifamily, and retail. Our most prized possession is our 50+ years of experience. We leverage our scale, deep knowledge of the market, and vast network of relationships to invest, develop, lease, and manage top-quality properties. Our size also allows us to act as placemakers, impacting entire communities. Our collaborative, creative culture not only attracts top talent, but also drives the innovations that have become the hallmark of our brand.
Offices: 4747 Bethesda Ave, Suite 200, Bethesda, Maryland 20814, US
Real Estate InvestmentDevelopment & ManagementReal Estate InvestmentCommercial Real EstateProperty Management
How many Hospitality jobs are open in Arlington, VA right now?
There are currently 356 open hospitality positions in Arlington, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Arlington, VA?
Companies currently hiring include Domino's, Great American Restaurants, Marriott International Hotels, Inc., Starbucks, Army Navy Country Club, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Arlington, VA?
Yes — 2 of the 356 open hospitality positions offer remote or hybrid work (2 remote, 0 hybrid).
How do I apply for Hospitality jobs in Arlington, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.