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Temporary, Contract
bachelor degree
Competitive Salary, Comprehensive Benefits Package, Flexible Working Environment, International Environment, Supportive Company Culture
Posted 19d ago
~40 hrs/week
Responsibilities
Act as a trusted partner to clients by supporting digital solutions and driving product adoption to ensure high satisfaction. Manage client relationships, resolve inquiries, and collaborate cross-functionally to deliver best-in-class services.
Requirements
Requires experience in customer support within a professional services or international B2B environment. Must be fluent in Italian and English and hold a degree or comparable qualification.
Full job description
We are looking for a Client Success Specialist to join our international team.
In this customer-facing role, you will act as a trusted partner to our clients, particularly in supporting digital solutions and related services, ensuring outstanding service delivery and driving client satisfaction. You will play a key role in managing client relationships, resolving requests and supporting product adoption concerning digital solutions, and collaborating cross-functionally to deliver best-in-class solutions.
Contract: Fixed-term, 12 months
Location: Milan
Salary: 34 K - 37.5 K gross per year
International SOS is the world’s leading medical and security services company with over 13,000 employees working in 1,200 locations in 90 countries. Established 40 years ago, we have become the market leader for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.
Key responsibilities
Position yourself as an expert in our digital products and services by continuously maintaining up-to-date knowledge of product developments and roadmaps, ensuring the highest level of service for our clients
Drive the adoption of digital products and services, e.g. through client training to support customer retention and growth
Support clients with various requests and inquiries concerning our digital products and services
Assist with the implementation of digital products for our clients
Support the Account Management and Business Development teams in client discussions
Gather customer feedback to contribute to continuous product improvement
Coordinate data accuracy reviews with clients
Prepare regular status reports for internal and external stakeholders
About you
You have experience in customer support within a professional services or international B2B environment
You work in a quality- and customer-oriented as well as structured manner, know how to set priorities, and take initiative proactively
You are characterised by an independet, structured, and solution-oriented working style, combined with a hands-on mentality, and you are a strong team player
You are fluent in Italian and English, additional European languages are an advantage
You have successfully completed a degree or have a comparable qualification
Benefits
Comprehensive benefits package
Flexible working environment
An opportunity to thrive in an international environment
International SOS is the world's leading health and security risk services company. Worldwide Reach, Human Touch.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1985
Headquarters
Singapore
LinkedIn followers
479,459
The International SOS Group of Companies has been in the business of saving lives for over 40 years. Protecting global workforces from health and security threats, we deliver customised health, security risk management and wellbeing solutions to fuel our clients’ growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical expertise with a focus on prevention, offers real-time, actionable insights and unparalleled on-the-ground delivery. We help clients meet compliance reporting needs for good governance. By partnering with us organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability.
Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by 9,000 organisations, including the majority of the Fortune Global 500 as well as mid-size enterprises, governments, educational institutions, and NGOs. 12,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,200 locations in 90 countries, 24/7, 365 days.
To protect your workforce, we are at your fingertips: www.internationalsos.com
For news and events updates follow us on Twitter - https://twitter.com/IntlSOS
Offices: #17-00 Odeon Towers, Singapore, 188720, SG · 785 Arbor Way, Blue Bell, Pennsylvania 19422, US · 3600 Horizon Blvd, London, UK W4 5YA, GB
international healthcaremedical assistancesecurity servicesduty of caretravelsecuritymedicalriskmobilitycrisis
How many Healthcare jobs are open in Milan, Italy right now?
There are currently 372 open healthcare positions in Milan, Italy listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Milan, Italy?
Companies currently hiring include Santagostino, Jupiter Medical Center, Abbott, Chiesi Italia, Humanitas Mater Domini, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Milan, Italy?
Yes — 177 of the 372 open healthcare positions offer remote or hybrid work (47 remote, 130 hybrid).
How do I apply for Healthcare jobs in Milan, Italy?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.